Bowling Highfield Medical Practice

20/06/2025

"The Call I Just Took..." Receptionists Campaign 2025


The Institute of General Practice Management (IGPM) have launched a new campaign focusing on “The Call I Just Took”.

At Bowling Highfield Medical Practice we support this campaign to help raise awareness to be kind to all our Reception staff and the wider team.

Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the clinical team, and without them, there is no access. But constant abuse is pushing them to breaking point.

Burnout is rising, and we are losing skilled staff who can no longer absorb the emotional toll. This campaign is a call for compassion — because protecting our reception teams protects access to care.

Please watch the video above to see just a snapshot of what reception teams deal with on a daily basis. Our team not only answer phone calls, there is a lot of “hidden” work which patients don’t get to see.

You don’t know what happened on the call they just took..

Receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need. They are the gateway to the cli...

13/12/2024

13/12/2024

Norovirus is a stomach bug that causes diarrhoea and vomiting. It can be very unpleasant, but usually goes away in about 2 days.

If you catch it – stay home to stop the spread, rest up and have plenty of fluids. Find out more. www.nhs.uk/conditions/norovirus/

29/11/2024

Cold spells can cause breathing problems if you have chronic obstructive pulmonary disease (COPD).

As temperatures drop this week, make sure you know how to look after yourself or someone else living with COPD. https://www.nhs.uk/conditions/chronic-obstructive-pulmonary-disease-copd/

29/11/2024

29/11/2024

Don’t ignore your cervical screening invite.

Screening checks for high-risk HPV, which can lead to cervical cancer, saving thousands of lives yearly. If you missed your last screening it’s not too late—book now: nhs.uk/cervicalscreening

29/10/2024

Inflammatory bowel disease (IBD) describes conditions that cause severe tummy pain and diarrhoea. It’s not the same as irritable bowel syndrome (IBS), even though some of the symptoms may be similar.

The main types of IBD are Crohn’s disease and ulcerative colitis. Both are long-term conditions, but there are treatments that can help with your symptoms.

Learn more: https://www.nhs.uk/conditions/inflammatory-bowel-disease/

29/10/2024

Breast cancer can cause a number of signs and symptoms.

Get used to checking regularly and be aware of anything that’s new or different for you. For more info: http://www.nhs.uk/breast-cancer

29/10/2024

Perimenopause is one of the three stages of menopause and may cause both physical and mental health symptoms.

Here we explain more about symptoms and treatment options you can explore: www.nhs.uk/conditions/menopause/

30/09/2024

We would like to say a massive Thank You to all of our patients and staff who kindly attended, donated or provided for the Macmillan Cancer Support coffee morning.
£435.13p was the total figure raised and we are extremely grateful for the generosity shown! 😁

On Thursday the 26th of September, we are holding a coffee morning in aid of Macmillan Cancer Support. You can attend either of our practices for this between the time slot.

Below is the link provided on the leaflet if you wish to donate.

https://www.justgiving.com/CM24065464

Thank you for your support!