03/11/2025
🤖 Meet Andi – Our New Virtual Care Navigator!
We’re currently trialling a new system called Andi, our Virtual Care Navigator, to help improve how we manage patient requests and phone calls.
Andi has been created by the same team behind Anima, which we already use for online triage, document management and more.
💡 What is Virtual Care Navigation?
When you call the surgery, instead of waiting in a call queue, you’ll speak to Andi, our automated system. Andi will take down your request and pass it to the right team — helping us get you the care or information you need, faster and more efficiently.
✨ Benefits for patients:
• No more long call queues, especially at busy times like 8am ⏰
• Quick and easy way to submit your request
• Your query is sent straight to the right team
🏥 Benefits for the surgery:
• Frees up staff time to focus on patient care
• Helps us manage requests more efficiently
• Reduces waiting times and phone line pressure
👋 A quick note:
Andi isn’t a robotic-sounding voice - he sounds quite natural! This may feel a bit unusual at first (one of our patients even thought he was speaking to a real person yesterday! 😊), but rest assured, it’s just our new automated system working hard behind the scenes to make things easier for everyone.
