Westbury On Trym Primary Care Centre

06/10/2025

We are seeking an enthusiastic and motivated Care Navigator to join our team. Do you know the ideal candidate or think you may be suited to the role?
You can view and share the job advert here -

Westbury On Trym Primary Care Centre

03/10/2025

Jhoots! Help us to help you have the pharmacy service you deserve

Dear Patient/Westbury-On-Trym resident,

We are acutely aware of how important reliable and safe local pharmacy services are for your health and wellbeing. Unfortunately, many of you have experienced ongoing difficulties with the service provided by the on-site pharmacy, Jhoots. These include weeks of closure or no pharmacist available, delays in providing medication, poor communication, safety concerns and an overall substandard service that is affecting patients and staff alike.

We are well aware Jhoots pharmacies across the country are also reported to be performing poorly, these issues are not isolated to our site. Please be assured that we are doing all we can on behalf of our patients, and have already escalated our concerns to the highest levels, including the Integrated Care Board (ICB), the General Pharmaceutical Council (GPhC), and both our local and neighbouring MPs. However, the most powerful voices are those of patients themselves.

We strongly believe that an onsite working pharmacy is both essential and beneficial for our patients. With good parking, easy level access and close proximity to the surgery, it is ideally located. Having a pharmacy at the surgery helps us support our most vulnerable patients. It is useful for ongoing health conditions and also is particularly useful when patients consult for urgent matters needing an urgent prescription. It enables us to provide equitable access to health care.

We are therefore asking for your help and encouraging you to share your own experiences and concerns with us and with your local MP https://www.darren-jones.co.uk/contact . Your feedback is vital in highlighting the impact of these issues and in pressing for meaningful change, ensuring we have a well-functioning, safe on-site pharmacy at Westbury on Trym Surgery. Please ensure you detail the reasons an on-site pharmacy is important to you.

Together, we can push for the quality of service you deserve.
Thank you,

The Westbury-On-Trym Primary Care Centre Partners and Management team.

Write to Darren Darren Jones MPHouse of CommonsLondonSW1A 0AAAlways include your full address when writing to Darren.Please be advised that contacting Darren via email is highly recommended, wherever possible. Mail handling and security checks in the House of Commons can cause substantial delays for...

15/09/2025

We have recently received a number of queries relating to the pharmacy located at Westbury-On-Trym Primary Care Centre.

We would ask patients to understand that, although Jhoots Pharmacy is located within our premises, it is a separately owned business and we have no involvement in its management or operations.

Thank you for your understanding

12/08/2025

Welcome to our first podcast! Find out more about our services and how you can access our care. This podcast is here to support our registered patients, and those who are looking to join our services, with access to our services and to support healthcare knowledge.
If you would like to listen please follow the link:

Welcome to the Westbury-On-Trym Primary Care Podcast!