Bristol City Council Housing

14/11/2025

Protest activity is expected in the Redcliffe area of Bristol from 11.30am on Saturday 15 November.

13/11/2025

💬 We're looking at new ways to engage and listen to residents living in council homes.

Earlier this year, a group of residents, community groups and councillors came together to discuss new ideas for engagement with tenants and leaseholders.

They came up with lots of great suggestions for how the council can hear from more people and make opportunities to feedback more inclusive and impactful.

Recommendations included:
🤝 creating a new resident and community panel that has more diverse input
💰 having things in place to remove barriers - e.g. financial and childcare support
🏘️ having different approaches to engagement at block, estate and neighbourhood levels

We're looking forward to putting these ideas into action. Read more on the newsroom 👉 https://orlo.uk/j81md

07/11/2025

Tpas Involvement Week is starts next week! We are members of Tpas, the tenant engagement experts, and as a Bristol City Council home resident you can access lots of training to make you a super involved resident!

Our involved residents get the opportunity to hold us to account, ask questions and shape our services. They make a difference.

If you've been thinking about getting involved and using your lived experience to help other residents, now is the perfect time to find out more. For everything you need to know about Tpas Involvement Week, 10-18 November, including free events and training, visit: https://www.tpas.org.uk/involvement-week

06/11/2025

🫂 If you have regular caring responsibilities and a change of scenery and routine would help you and the person you care for, a carers’ break could be the answer.

🔎 Search for local breaks at https://orlo.uk/4AAI3

You will find lots of practical and supportive ideas on the new directory so take a look and find something to suit your needs.

❤️

05/11/2025

You can now access services and manage your tenancy online via our new MyBristolHousing website.

Register online and you can now

💰 check your rent balance
📃 get a copy of your home's gas certificate
🌟 more services, including HomeChoice and repairs, will be coming soon.

We're contacting all tenants with information about how to register and log in so keep an eye on your phone and emails

More info about MyBristolHousing, it’s benefits, user guides and support https://orlo.uk/LgRW5

05/11/2025

🤔 Do you know about Awaab's Law?

It's a new law that applies to all social housing landlords - including us! It means that we now have to investigate reports of damp and mould in set timescales.

Read our latest blog that explains what it means for you and what we're doing ➡️ https://orlo.uk/RFqwM

04/11/2025

ℹ️ We are contacting Electors this week who have a postal vote that is due to expire on 31 January and need to renew.

⚠️ Remember, if you applied for a postal vote on or before 30 January 2024, you’ll need to re-apply by 31 January 2026. Otherwise, your postal vote will expire.

🔗 To learn more, visit https://orlo.uk/2n3SQ

31/10/2025

We've published our housing annual report for 2024 to 2025.

Over the last year, our housing services have

📞 taken over 227,000 calls from residents
🔨 completed over 68,000 repairs
💬 spoken to 4,900 residents to get feedback

There's still more work to be done. We've been focused on looking at what's working and what what we need to change to make meaningful improvements.

➡️ Read our latest report and find out more about how we're making improvements to our services https://orlo.uk/n3F6A

28/10/2025

🏠 Awaab’s Law is now in force.

No one should live in a home that harms their health. If you have damp or mould in your home, you now have stronger rights—and we must act fast.

✅ an emergency hazard that poses a safety risk must made safe in 24 hours
✅ significant damp and mould must be investigated in 10 working days

We’re investing £2.4 million to tackle damp and mould, hiring more surveyors, clearing backlogs, and training staff about their responsibilities.

If you have damp and mould in your home, tell us about it now. We want to help.

👉 Report it online https://orlo.uk/EwD8A
📞 Call 0117 922 2200

23/10/2025

Our next drop-session for Bristol City Council home residents, in partnership with BSWN: Black South West Network and Housing Matters is on 18 November, 11.30am-1.30pm at Easton Community Centre. Check out the details below on how to register to attend.

Join BSWN, Housing Matters, and Bristol City Council for a series of drop-in sessions for Black and Minoritised council housing tenants! This event is for those who wish to engage with the Council and resolve queries around the following issues:

☑️ Anti-Social Behaviour
☑️ Damp and Mould
☑️ HomeChoice
☑️ Repairs & Maintenance
☑️ Welfare Rights and Money Advice Service (WRAMAS)

Register for our free event here, limited tickets available! https://www.eventbrite.co.uk/e/social-housing-drop-in-session-easton-eastville-tickets-1795133666119?aff=oddtdtcreator

20/10/2025

📞 Disruption to our repairs phone service for Bristol City Council tenants 📞

From Monday 20 to Thursday 30 October, on our phone line we will only be taking emergency repairs and reports for damp and mould. We are still available for enquiries.

This is happening because we are making some essential updates and improvements to our digital systems.

We're really sorry for any inconvenience and we'll be back to our usual level of service soon.

17/10/2025