22/02/2021
Welcome to Brixton Hill Surgery
RULES
It is our duty to ensure the safety and well being of our patients who follow us on any of our social media platforms.
Please be mindful when liking, sharing or commenting on any of our posts; as you may be identified as a patient of our practice.
We are unable at times to comment on anything you may have posted.
We advise you to carefully read and consider the pinned post containing the rules when following our page.
Please be advised we are unable to offer any medical advice or services via this platform.
We are eager to regularly post updates and pictures about what is happening at the surgery and provide you with important information that may affect you; however, please note in our doing so, we will not tolerate, accept or allow any inappropriate, negative, rude or illicit comments about our practice; staff or any other person who has liked or commented on our posts.
We operate a zero tolerance policy and any form of abuse ( including but not limited to) or online bullying will be taken seriously and appropriate procedural or legal action will be taken against the perpetrator.
If you wish to raise a complaint, we request that you follow our standard complaints procedure via our website.
(https://www.brixtonhillgp.co.uk/). We will not accept any complaints in the form of ‘reviews’ added to our page. We take any complaints and concerns very seriously; and will ensure it is investigated according to our internal policies and procedures.
We would love to hear any reviews or comments you have about our practice which has had a positive and beneficial impact on you.
Our patients are the most important aspect of our surgery and your feedback will be greatly appreciated.
If an individual is found disregarding the rules they will be sent a warning, should they receive three warnings they will be blocked from our page and reported to the social media platform provider.
If we feel an act or comment was heinous, we will use our discretion to block a follower indefinitely.
BHGP page rules:
THE DON’TS (LETS GET THESE OUT OF THE WAY)
• No bullying
• No harassing of other followers
• No verbal abuse
• No inappropriate comments about staff who work at the practice
• No insulting comments about religion, gender, race, sexual orientation etc
• No formal complaints to be made via the comments section
THE DO’S
• Tell us how we have had a positive impact in your healthcare provision
• Be supportive to other followers who like and comment
• Be respectful to one another
• A little kindness goes along way – please be kind.
You can contact us via the following ways:
Address
Brixton Hill Group Practice
22 Raleigh Gardens
Brixton Hill
London
SW2 1AE
Website: https://www.brixtonhillgp.co.uk
Email: Lamccg.brixtonhill@nhs.net
Tel:020 8674 6376