Colne Road Surgery

Colne Road Surgery Welcome to Colne Road Surgery – your local GP practice in Burnley. For more information on this practice or SSP Health, please contact the Practice Manager. Yes.

We’re here to support your health and wellbeing with friendly, professional care.
•Open Monday to Friday, 8:00am – 6:30pm
• Stay updated on clinics, events & practice news right here. This GP practice is open from Monday to Friday offering patients a wide range of appointment times, clinics and extra services. The practice is part of SSP Health, the largest provider of primary care GP services in the North West of England. SSP Health’s mission statement is to deliver outstanding clinical services, responsive to patient needs, using traditional and innovative methods, encompassing a health and social care approach to enhance the quality of patients’ lives. ELECTRONIC PRESCRIPTION SERVICE (EPS)
If you get regular prescriptions the Electronic Prescription Service (EPS) may be able to save you time by saving you unnecessary trips to your GP. EPS allows your GP or another clinician to send your prescription directly to your chosen pharmacy without a paper prescription. If you collect your repeat prescriptions from your GP, you will not have to visit your practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive. Please speak to your nominated pharmacist to activate your EPS. Is this service right for you? Yes, if you have a stable condition and you:
• Don’t want to go to your GP practice every time to collect your repeat prescription.
• Collect your medicines from the same place most of the time or use a prescription collection service now. This service is not suitable for all patients. It may not be suitable if you:
• Don’t get prescriptions very often.
• Pick up your medicines from different places. How can you use EPS? You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. This could be a pharmacy local to your home or work address. Ask any pharmacy or a member of the reception team to add your nomination for you. You don’t need a computer to do this. Can I change my nomination or cancel it and get a paper prescription? Yes you can. If you don’t want your prescription to be sent electronically, tell your GP. If you want to change or cancel your nomination, speak to your nominated pharmacist or dispensing appliance contractor. It is important to tell them before your next prescription is due or your prescription may be sent to the wrong place. Is EPS reliable, secure and confidential? Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions. Benefits of EPS:
• More efficient and convenient for patients and staff.
• Reduces paper.
• Safer, faster and more efficient.
• Patients don't have to visit their GP for a prescription.
• Patients won't have a paper prescription to lose. For more information visit http://www.hscic.gov.uk/epspatients or your pharmacy. HELP US TO IDENTIFY CARERS
If you have a partner, relative, friend or neighbour who relies on you and you are providing valuable unpaid care and support for them, please notify this GP practice and we will be able to add you to our carers register. Although caring for someone can be very rewarding, it can also be tiring and stressful or make it harder to look after your own health and wellbeing and so for this reason we would like to make a note on your medical records that you are a carer. This will allow us to provide you with additional information and support. Often people do not see themselves as a carer and are totally unaware of the additional care and resources available to them both as part of their GP practice but also externally via referral to a carers centre. Please contact practice reception who will be happy to advise you further. THIS PRACTICE SUPPORTS NHS RESEARCH
This practice works with the NHS National Institute for Health Research, to promote research and offer our patients the opportunity to take part in ethically approved research studies. Research has always been at the heart of NHS, mainly through hospitals; however, research will become standard practice within GP surgeries. Research allows the NHS to continually improve treatments and discover the best ways to prevent, diagnose and mange illness. Research also helps to understand how best to focus NHS resources. As a patient, you may at times now be offered the opportunity to participate in medical research. This practice is involved in research in several ways, which may involve providing information from the practice database for a research organisation or we may be a site where research activity is undertaken. We may also identify that you are suitable for a research study at one of our other sites. For more information on this and NHS research, please see these useful websites…
https://www.hra.nhs.uk/information-about-patients/
www.ukctg.nihr.ac.uk
www.researchforthefuture.org

FARSITE
This practice is currently signed up to FARSITE, which provides a safe, convenient and effective way for GP practices to control the recruitment of their patients into clinical research, whilst allowing NHS-based researchers to run complex and powerful searches over population level health record data. All data is anonymous. For more details contact: www.nweh.co.uk/products/farsite

RCGP RESEARCH AND SURVEILLANCE CENTRE (RSC)
This practice is contributing pseudonymised data for national research and surveillance. This data enables continuous monitoring of infections and diseases in the community and is used in ethically approved research. The RCGP RSC is the main source of information for Public Health England (PHE) and helps with prediction and management of flu outbreaks and pandemics. Providing pseudonymised data does not affect patients, their care or privacy, however, if you no longer wish to allow your information to be used, please speak to our Practice Manager. THIS PRACTICE CONTRBUTES TO THE CLINICAL PRACTICE RESEARCH DATALINK (CPRD)
Information in patient records is important for medical research to develop new treatments and test the safety of medicines. This practice supports medical research by sending some of the information from patient records to the Clinical Practice Research Datalink (CPRD). CPRD is a government organisation that provides anonymised patient data for research to improve public health. You cannot be identified from the information sent to CPRD. If you do not want anonymised information from your patient record to be used in research you can opt out by speaking to your doctor. For more information about how your data is used visit www.cprd.com/public

HOW CAN THE PUBLIC OPT-OUT? The public can change their national data opt-out choice via www.nhs.uk/your-nhs-data-matters
or by calling the NHS Digital Contact Centre on 0300 303 5678.

Men’s Mental Health Matters – This November, Let’s Talk. 💙November isn’t just about moustaches — it’s about starting con...
07/11/2025

Men’s Mental Health Matters – This November, Let’s Talk. 💙
November isn’t just about moustaches — it’s about starting conversations that could save a life.
1 in 8 men experience a mental health problem, yet many find it hard to reach out. This Movember, we’re encouraging our male patients, friends, and family members to check in with themselves and each other.
It’s okay to talk. It’s okay to ask for help. It’s okay not to be okay.
If you’re struggling with stress, low mood, anxiety, or just not feeling yourself, please don’t wait in silence — our GPs and nurses are here to listen and support you.
You can:
Book an appointment with one of our GPs.
Call us for a confidential chat.
Let’s make mental health a normal conversation — not a silent struggle.

07/11/2025

🌟 Feedback Friday! 🌟
Your thoughts help us grow and provide the best possible care to our patients.
We love hearing about your experiences—whether it’s something we’re doing well or an area where we could improve. Your feedback helps us make positive changes for everyone in our community. ❤️
Have you visited us recently? Let us know how we did!
Leave a comment below, pop a message through our website, or share your thoughts at reception.
Thank you for helping us make our practice even better—together we’re improving care, one visit at a time! 🙌

Please join Andrea at 11.45am-12.45pm today in the reception area.

This Remembrance Day, we’re thinking of all those who have served in the Armed Forces — past and present — and their fam...
05/11/2025

This Remembrance Day, we’re thinking of all those who have served in the Armed Forces — past and present — and their families.

At Colne Road Surgery, we’re proud to be a Veteran Friendly Accredited GP Practice. This means our team understands some of the unique health challenges veterans can face and we’re trained to make sure the right care and support is available when it’s needed.

If you’ve ever served in the Armed Forces, please let one of our team know. Adding this information to your medical record helps us provide the best possible care and, when needed, connect you with dedicated NHS veteran services.

Thank you to all who have served — we’re here for you. ❤️

Attention Veterans 🇬🇧If you are a veteran, please let us know!Call Colne Road Surgery and ask to speak to our Veteran Ch...
05/11/2025

Attention Veterans 🇬🇧
If you are a veteran, please let us know!
Call Colne Road Surgery and ask to speak to our Veteran Champion, Joanne, or send us a message via the NHS App. You can also email us at colneroad.surgery@nhs.net to let us know you have served.

Thank you for your service.🌹

WOW- we filled the whole van as part of our PPG winter coat donations. A Heartfelt Thank You to All Our Patients😊We woul...
31/10/2025

WOW- we filled the whole van as part of our PPG winter coat donations.

A Heartfelt Thank You to All Our Patients😊

We would like to extend our sincere thanks to each and every one of you for your generous donations of coats and jackets. Your kindness has made a real difference in the lives of those who are most in need. These coats have been delivered to COTS (Church on the Street), where they will be distributed to individuals who are facing homelessness or hardship, offering them warmth and comfort during the colder months.

We are so grateful for your support. Every donation, big or small, has helped us provide much-needed items to those who need them most.

🌟 Feedback Friday! 🌟It’s Feedback Friday here at Colne Road Surgery.We’re always looking for ways to improve the care an...
24/10/2025

🌟 Feedback Friday! 🌟
It’s Feedback Friday here at Colne Road Surgery.
We’re always looking for ways to improve the care and service we provide to our patients. Your feedback — big or small — really helps us understand what’s working well and where we can do better.
👉 Have you had a positive experience with our team recently?
👉 Is there something you think we could improve?
Please share your thoughts today at 4.30pm in the reception area of our surgery with Andrea.

22/10/2025

📞 No More Waiting on Hold! We’re making it easier than ever to contact us and book your appointments.

✅ New: Patient Callback Feature When you call the practice, you can now request a callback instead of waiting on hold.

Keep your place in the queue
Get a call when you reach the front
Receive an SMS with your queue position

💻 Skip the queue altogether! You can now complete an online triage form or use the NHS App to:

Book your own GP appointment
Order repeat prescriptions
View your health records


📝 Submit Non-Urgent Requests Online You can also use the link below to send us non-urgent medical or administrative requests — like fit notes, prescription queries, or general advice — anytime, without calling: https://florey.accurx.com/p/P81035

📲 Download the NHS App here: https://www.nhs.uk/nhs-app/

We’re here to make your care more convenient and accessible — in your language, at your pace.

🌟Feedback Friday 🌟Your voice matters to us!Every Friday, we take a moment to reflect on the feedback we've received from...
17/10/2025

🌟Feedback Friday 🌟
Your voice matters to us!
Every Friday, we take a moment to reflect on the feedback we've received from our patients — the kind words, the constructive suggestions, and everything in between. It helps us improve, grow, and continue providing the best care possible. 💬❤️
Have something you'd like to share?
✅ Tell us what went well
✅ Let us know where we can do better
✅ Or just say hello!

In the reception area of our Surgery with Hijab between 2pm-3pm today.

Need Help with the NHS App? We're Here for You!Would you like to book appointments, order repeat prescriptions, or view ...
17/10/2025

Need Help with the NHS App? We're Here for You!
Would you like to book appointments, order repeat prescriptions, or view your medical records online — but not sure how to use the NHS App?
We're here to help! 😊
Our team is offering support to get you set up and confident using the NHS App. Whether you need help downloading it, registering, or navigating its features, we’ll guide you every step of the way.

Visit us at Colne Road Surgery
Friday 24th October between 2pm and 4pm
Abbie will be here to help with any questions and/or helping you sign up.

🧥 Coat Donation Drive – Help Keep Someone Warm This Winter 🧥This October, we’re proud to support a local charity initiat...
14/10/2025

🧥 Coat Donation Drive – Help Keep Someone Warm This Winter 🧥
This October, we’re proud to support a local charity initiative by collecting gently used coats and warm outerwear for those in need.

If you have any spare coats, jackets, or winter accessories (hats, scarves, gloves) that you no longer use, please consider donating them. Every item can make a big difference to someone facing the cold months ahead.
Drop-off Location: Surgery Reception Area

Let’s come together as a community to share warmth and kindness this autumn. Thank you for your support! ❤️

Get Connected with the NHS App – It's Quick, Easy & Secure! We’re encouraging all our patients to sign up to the NHS App...
14/10/2025

Get Connected with the NHS App – It's Quick, Easy & Secure!
We’re encouraging all our patients to sign up to the NHS App – your digital gateway to managing your healthcare from the comfort of your home.

*Book and cancel GP appointments
*Order repeat prescriptions
*View your medical records securely
*Check test results
*Get health advice and check symptoms

Need help getting started? Pop into reception or give us a call – we’re happy to guide you through it.
Download now on the App Store or Google Play – just search "NHS App".

Let’s make managing your health simpler – get signed up today!

09/09/2025

Keep Your Contact Details Up to Date

It has come to our attention that some of the contact information we hold for patients, such as phone numbers and addresses, is out of date.
Having the correct details is really important so that we can:
✅ Update you about test results
✅ Send you surgery information
✅ Remind you about appointments

You can easily update your contact details through the NHS App.

Please take a moment to check your details are correct – it helps us keep you informed and ensures you don’t miss anything important. 😊

Address

36 Colne Road
Burnley
BB101LG

Opening Hours

Monday 8am - 6:30pm
Tuesday 8am - 6:30pm
Wednesday 8am - 8pm
Thursday 8am - 6:30pm
Friday 8am - 6:30pm

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