20/02/2026
🌟 STAFF SPOTLIGHT 🌟
Say hello to the one, the only… Rachael Mitchell 👋
Role: Head of Care and Support for Older Adults
Length of service: Since 2001 (yes, really!)
Working in Care & Support since around 2008-ish — basically part of the furniture (in the best way!) 😄
💼 A bit about Rachael’s role:
Rachael is the mastermind behind the rotas (think advanced-level puzzle solving under pressure 🧩💥). She oversees care plans, MAR sheets, reviews, compliance, invoicing, records — and calmly handles constant change.
Her days include:
📞 Phones ringing non-stop
🚨 Last-minute changes & emergencies
🤒 Staff sickness
💊 Medication updates
👨👩👧👦 Family concerns
All while still making time to get out and see the real impact our care has on people’s lives 💛
Coffee and biscuits aren’t just snacks… they’re survival tools ☕🍪
A little laugh, moan, and the occasional cry — plus her amazing colleagues — get her through the day.
❤️ Why Rachael loves working in care:
She loves getting out to visit people and seeing the difference our wonderful carers and office staff make every day. She genuinely cares about the people in it.
🎉 Fun facts about Rachael:
✨ Knows everyone’s availability better than they do
✨ Can turn “we’ve got no cover” into “we’ve got this” in under 10 minutes
✨ Solves rota crises faster than most people solve a crossword
✨ Superpower: answering three phones at once while drinking coffee ☕📞📞📞
✨ Runs two other small businesses on the side 💪
✨ Has celebrated some HUGE life moments at Connex — getting married, having her three children, and even turning 40 🎂💍👶👶👶
We honestly don’t know how we’d manage without you, Rachael — thank you for everything you do! 💙👏