12/11/2025
October Highlights from Alconbury & Brampton Surgeries! 🏥
If you have ever wondered why the GPs and our team behind the scenes seem so busy…
Here’s a little look at what our team has been up to in October.
💙We welcomed 285 new patients to Alconbury & Brampton Surgeries
📞Our reception teams answered 6109 phone calls with an average waiting time of 4 minutes and 12 seconds
📞We also made 514 call-backs to patients of which 96% were successfully answered.
📱We sent 15803 sms text messages to patients to organise and/or follow-up on their care
🩺Our patient facing team completed 9631 patient appointments either face to face or via telephone
💼Our GPs and Paramedics conducted 129 home visits for patients unable to attend the Surgeries.
✉️Our workflow team processed 4983 incoming documents
🤒We issued 188 sick notes and made 592 referrals for onward care.
📈We reviewed 2649 test results
💊Our GPs and Pharmacists issued 8181 medications
💊 Our Dispensary team issued 9345 items which is an average of 389 each day
💉Our team administered 1341 Covid vaccines and 2493 Flu jabs. Thank you to everyone who supported the Practice by returning to us this year for these essential immunisations.
🌟We received 1550 Friends & Family responses with 98% of patients giving positive feedback that their experience on the day was either good or very good.
We did have 261 patients that failed to attend their pre-booked appointment, 16 of whom did so on more than one occasion. 😔— if you can’t make your appointment, please cancel it so we can offer it to someone else who needs our care.
A huge thank you to our team and our patients for supporting us in helping us keep your community healthy and cared for this October! 💙🌈🌟
