What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 4:30pm

Telecare24

Telecare24 promote independence at home and support people with our wearable, assistive technology.

A Telecare24 personal alarm is ideal if you or a loved one are at risk of experiencing a fall, suffering a stroke or just that you live alone. If you have recently been admitted to hospital and have now returned home, a Telecare24 personal alarm will provide you with complete reassurance that someone is just a press of a button away.

09/04/2026

Dr Hilary Jones interviewed Elsie, an amazing 89-year-old customer who still drives, shops, and lives life to the full.

After losing her husband, Elsie’s daughter Trish wanted to ensure her mum was safe without taking away her freedom. By choosing a Telecare24 fall alarm and key safe, they found the perfect balance.

Checking the alarm once a month gives the whole family the reassurance that Elsie is never truly alone.

Personal alarms and key safes aren't just for emergencies, they are for the everyday confidence of the whole family.

If Elsie’s story resonates with you, watch the full video to hear Dr Hilary’s advice.

07/04/2026

Today is !

We provide a vital link between home-care and emergency support, helping people stay well and safe in the comfort of their own homes.

From preventing falls to providing a 24/7 safety net, we are proud to support the health and well-being of our community every day.

02/04/2026

As the holiday season approaches, we want to keep you informed about our operating hours.

Our office will be closed from 3rd April till 6th April in observance of the Easter bank holiday. Regular hours will resume promptly at 9am on Tuesday, 7th April. ⁠ ⁠

Please remember that our careline service operates 24 hours a day, 7 days a week, all year round. This doesn’t change on holidays. Your safety and well-being are our top priorities, and we're here for you whenever you need us.

Wishing you all a fantastic Easter weekend filled with joy and happiness!

17/03/2026

4000 reasons to say Thank You! 🎉

We are incredibly proud to announce that we have hit the 4000 review mark on Trustpilot!

To every single customer who took the time to share their experience: Thank you. Your feedback is the heartbeat of our business. It helps us grow, improve, and continue providing the best service possible.

Have you shared your thoughts yet? Link in bio!

24/02/2026

Is "Grey Divorce" the start of a crisis or a new beginning?

Adjusting to life alone after a long-term marriage can be overwhelming.

Discover practical advice on managing the emotional and financial challenges of a later-life divorce, and learn how to maintain your independence and social connections.

Link in bio.

27/01/2026

We often talk about "peace of mind," but this review from one of our customers truly shows what that looks like in practice.

We are so proud of Hannah and our entire team for the life-changing support they provide every single day.

Live independently, but never alone!
Click the link in our bio to learn more about Telecare24.

20/01/2026

Did you know that in the UK alone, falls are the leading cause of emergency hospital visits among those aged 65 and over?

It is estimated that these falls and their related injuries cost the NHS around £2 billion annually.

While these figures are concerning, there are promising developments in fall prevention. Many researchers and developers are focusing their efforts on tackling this crisis.

From "wearable airbags" to AI tools that predict risks before they happen, we’ve explored the latest breakthroughs that are helping older adults stay safe and independent.

Whether you’re looking out for a loved one or want to stay informed on the future of healthcare, this is a must-read.

Check out our latest blog - link in bio

01/01/2026

Happy New Year! ✨ From all of us at Telecare24.

Wishing you a wonderful 2026, filled with peace, comfort, and independence. We're here to support your safety every single day.

Best wishes for a bright new year!

#2026

24/12/2025

Wishing everyone a very Merry Christmas from the Telecare24 team! 🎄

We are here 24/7, even during the holidays, ensuring peace of mind for you and your loved ones.

Stay safe and enjoy the festive season.

15/12/2025

As we prepare to celebrate the holidays, we want to ensure you're fully informed about our office hours during this special time.

Our main office will be closed for parts of the Christmas period and New Year’s Day.

- Our team will continue dispatching orders up to 24th Dec. Please note that delays may occur due to seasonal postal services, these are outside of our control.

- Our main office (for orders and general customer service) will be closed on Thursday 25th December and will reopen on Monday 29th December. It will also be closed on Thursday 1st January for the New Year holidays.

- Completed orders placed between 24th and 28th December (inclusive) will be delivered between 29th and 31st December, subject to delays felt by Royal Mail which are outside of our control.

- Completed orders placed between 31st December and 2nd January (inclusive) may take may take a little longer to be delivered.

Please remember that our careline service operates 24 hours a day, 7 days a week, all year round. This doesn’t change on holidays. Your safety and well-being are our top priorities, and we're here for you whenever you need us.

For more information, please follow the link in bio

12/12/2025

Don't let winter dim your light! ✨

As the days get shorter, it's more important than ever to prioritise your mental health. We've put together some essential tips to help you navigate the colder months with a positive mindset.

Check out our blog for practical advice - link in bio

03/12/2025

The national move away from copper landlines to fully digital phone lines is well underway with the full switchover expected by January 2027.

While this might sound like a simple tech upgrade, there is a serious risk for anyone who relies on a traditional careline alarm. Many alarms still use the old phone lines to call for help, and when your area switches to digital, those alarms may stop working.

So if your alarm is plugged into a standard landline, there’s a chance it could fail in an emergency once your line is switched.

Our digital personal alarms don’t rely on a landline - they’re already compatible with the new network and will continue to protect you before, during, and after the switchover.

Whether you’ve heard anything from your phone provider yet or not, preparing early means your alarm will carry on doing what it’s meant to do: keeping you safe.

Our team has created a Digital Switchover page, where you can find all the essential information in one place, what to including what to expect and how we can help you make the switch smoothly.

https://www.telecare24.co.uk/digital-switchover-for-careline-alarms/

You can also find a link in bio

Address

Unit 2 – Trident Court, East Moors Rd, Ocean Way
Cardiff
CF245TD

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 4:30pm

Telephone

+448001808220

Website

https://linktr.ee/telecare24

Alerts

Be the first to know and let us send you an email when Telecare24 posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Practice

Send a message to Telecare24:

Shortcuts

Address
Telephone
Opening Hours
Alerts
Contact The Practice
Claim ownership or report listing

Want your practice to be the top-listed Clinic in Cardiff?