06/04/2026
The Seibiant Sanctuary offers support in a mental health crisis, at times when most other services are closed.
Meet Ben, a Caseworker who works at the Seibiant Sanctuary in Cardiff.
The Sanctuary offers a welcoming space to those in-need across Cardiff and the Vale. The team offer advice, support and a safe space to breathe and connect between the hours of 5pm and 1am.
“We can give individuals in a mental health crisis tailored support for two hours either over the phone or face to face that same evening” explains Ben, “we offer a safe space to calm down and regulate.”
The service, which is partly funded by the Health Board in conjunction with Platfform, offers trauma-informed and person-centred care. “What this means is we’re here to talk about what you want to talk about” says Ben. “We try and make the whole process as open and easy as possible, so people get care specific to their needs.”
To access the Sanctuary, call NHS 111 Wales and select option 2. You can either ask directly to be connected to the Sanctuary, or the call handler will assess your needs and refer you to the service if appropriate.
