Hafod Care

Hafod Care We provide a wide range of care and support services across Bridgend, Cardiff, Merthyr Tydfil, Rhondda Cynon Taf, Torfaen and the Vale of Glamorgan.

Hafod is a socially conscious, not-for-profit organisation providing housing, care and support services across south Wales. Our colleagues work together with purpose and pride, delivering services that make a real difference to our customers and communities. We deliver high-quality affordable homes and support for people to maintain their independence and well-being for as long as possible. We also provide care to people in their own homes, in supported housing or in our residential care and nursing homes. Our ambition is to transform housing, health, social care and support in order to improve the well-being of our customers and our communities. Our care services include:

• Residential care and nursing homes
• Tenant support services
• Domiciliary support
• Extra care
• Supported housing

Our Customer Experience phone lines will be unavailable on Monday 16 March due to training. You can still get in touch w...
13/03/2026

Our Customer Experience phone lines will be unavailable on Monday 16 March due to training.

You can still get in touch with our care homes directly, using the contact details available here - https://orlo.uk/ZFZ8P

For non-urgent queries, you can:
➡️ Email us at enquiries@hafod.org.uk
➡️ Fill in our ‘Contact us’ form: https://orlo.uk/SJ9wT

Our team will be available again from 8.30am until 12pm on Tuesday 17 March. The team will be unavailable in the afternoon and back available again at 8.30am on Wednesday 18 March.

Thank you for your understanding.

12/03/2026

Our residents at Woodcroft Care Home had a truly magical day recently as we welcomed a very special group of furry (and not-so-furry!) visitors for an animal encounter experience.

There were so many smiles as everyone enjoyed meeting the animals - from mice to owls and guinea pigs to some more surprising guests who were very happy to be held and stroked! 🐹🦎

These sessions are always a wonderful way to bring joy, spark memories, and encourage connection. It was lovely to see our residents chatting, laughing, and sharing stories about pets they’ve loved over the years. 💜

A huge thank you to the team who brought the animals in and helped make the day so special.

Our Customer Experience phone lines will be unavailable on Monday 9 March due to training. You can still get in touch wi...
06/03/2026

Our Customer Experience phone lines will be unavailable on Monday 9 March due to training.

You can still get in touch with our care homes directly, using the contact details available here - https://orlo.uk/61uge

For non-urgent queries, you can:
➡️ Email us at enquiries@hafod.org.uk
➡️ Fill in our ‘Contact us’ form: https://orlo.uk/DTZvL

Our team will be available again from 8.30am on Tuesday 10 March.

Thank you for your understanding.

Our Customer Experience phone lines will be unavailable on Wednesday 4 March due to training. You can still get in touch...
03/03/2026

Our Customer Experience phone lines will be unavailable on Wednesday 4 March due to training.

You can still get in touch with our care homes directly, using the contact details available here - https://orlo.uk/crEmq

For non-urgent queries, you can:
➡️ Email us at enquiries@hafod.org.uk
➡️ Fill in our ‘Contact us’ form: https://orlo.uk/MfxMh

Our team will be available again from 8.30am on Thursday 5 March.

Thank you for your understanding.

Our Customer Experience phone lines will be unavailable on Friday 27 February due to training. You can still get in touc...
26/02/2026

Our Customer Experience phone lines will be unavailable on Friday 27 February due to training.

You can still get in touch with our care homes directly, using the contact details available here - https://orlo.uk/tBJph

For non-urgent queries, you can:
➡️ Email us at enquiries@hafod.org.uk
➡️ Fill in our ‘Contact us’ form: https://orlo.uk/AGAdH

Our team will be available again from 8.30am on Monday 2 March.

Thank you for your understanding.

Our Customer Experience phone lines will be unavailable on Monday 23 February due to training. You can still get in touc...
20/02/2026

Our Customer Experience phone lines will be unavailable on Monday 23 February due to training.

You can still get in touch with our care homes directly, using the contact details available here - https://orlo.uk/80IeM

For non-urgent queries, you can:
➡️ Email us at enquiries@hafod.org.uk
➡️ Fill in our ‘Contact us’ form: https://orlo.uk/JTqds

Our team will be available again from 8.30am on Tuesday 24 February.

Thank you for your understanding.

💜  Family feedback 💜 "Brocastle Manor Care Home staff are truly exceptional, the care, love, and support from all staff ...
18/02/2026

💜 Family feedback 💜

"Brocastle Manor Care Home staff are truly exceptional, the care, love, and support from all staff for not only my mum but for us as a family was above and beyond anything you could imagine. The professionalism demonstrated by all staff was of a very high standard the holistic care given was outstanding, mums needs were always met with utmost dignity and respect.

"I would recommend Brocastle Manor Care Home to anyone that wants their loved ones to feel like they are at home whilst receiving the highest standard of care in a warm loving environment. Literally can not put into words how amazing all the staff were, we as a family can not thank them all enough."

Find out more about our care services: https://orlo.uk/83aOl

13/02/2026

Residents at Tŷ Penrhos have been taking part in a heart‑warming project called Sending Hearts Across the UK and the World. With the help of the Wellbeing team, they created beautiful handmade Valentine’s cards and posted them to care homes across the country and beyond.

Over the past couple of weeks, cards have been arriving back from Essex, Cambridgeshire, Northumberland - and even Illinois in the USA! Each message has brought huge smiles and plenty of joy to everyone.

All the cards received are now proudly displayed on a special Valentine’s “hearts trolley” for residents and visitors to enjoy as they pass by.

It’s a lovely reminder of how far kindness can travel, and how a simple message can brighten someone’s day. 💜

We'll be launching the first opportunities in our new apprenticeship scheme this summer, when you’ll be able to apply fo...
13/02/2026

We'll be launching the first opportunities in our new apprenticeship scheme this summer, when you’ll be able to apply for the available roles.

The recruitment process will take place during the autumn and successful applicants will start in January 2027.

Between now and then, you can start researching different areas of work you're interested in.

Then when you're ready to apply, we’ll give you guidance and practical tips, so you feel supported throughout the recruitment process and can prepare at each stage.

We’re interested in your potential and how your behaviours align with Hafod’s. Our interviews are a chance to get to know you and for you to get to know us.

To help you prepare, try using examples from your work, school, volunteering or everyday life. A simple structure like CARL can help you organise your answers clearly:

Context – What was happening? Briefly explain the challenge
Action – What did you do?
Result – What happened because of your actions? What changed or improved?
Learning – What did you learn or take away from the experience?

If you’re interested in finding out more, register your details at: https://orlo.uk/lPw3j

❌ Apprenticeships are poorly paid.
☑️ They offer competitive pay and apprentices do not pay tuition fees.

Do you have any family members leaving school, college or education this year and looking for their next step?Our appren...
11/02/2026

Do you have any family members leaving school, college or education this year and looking for their next step?

Our apprenticeships, launching in January 2027, will offer a genuine alternative to traditional pathways, with real jobs, recognised qualifications and clear career pathways.

Our apprenticeships will provide:
⭐ A competitive salary from day one, combining hands on experience alongside structured learning
⭐ Recognised qualifications, from entry level through to professional roles
⭐ Opportunities for long term career progression, not just short-term placements

Apprenticeships are regulated programmes, meaning learning is planned, supported and quality assured. Apprentices earn while they learn to build practical skills employers value.

Our apprenticeships are more than a job; they come hand in hand with a personal development programme focusing on helping people to grow both personally and professionally. Apprentices will:

💜 Learn about their strengths, how they work best and how to build positive working relationships
💜 Take part in development sessions that support confidence, communication and leadership skills
💜 Build resilience to help them adapt to new situations and challenges at work
💜 Learn about belonging, inclusion and wellbeing, and how these are embedded across Hafod

We want all colleagues to feel supported, valued and able to thrive at work, especially those starting out in their careers.

If you're supporting someone to think about their next step, apprenticeships at Hafod will offer a credible, high quality route into meaningful employment, while gaining qualifications and life skills along the way.

Register your interest to find out more: https://orlo.uk/1Nwbt

❌ Apprenticeships are just for low-skilled vocational roles.
☑️ There are a range of high-level and professional career paths across diverse industries offering hands-on work and academic training.

Our Customer Experience phone lines will be unavailable  on Wednesday 11 February due to training. You can still get in ...
09/02/2026

Our Customer Experience phone lines will be unavailable on Wednesday 11 February due to training.

You can still get in touch with our care homes directly, using the contact details available here - https://orlo.uk/AGRgD

For non-urgent queries, you can:
➡️ Email us at enquiries@hafod.org.uk
➡️ Fill in our ‘Contact us’ form: https://orlo.uk/6U2fh

Our team will be available day again from 8.30am on Thursday 12 February.

Thank you for your understanding.

We're excited to announce that we will be launching our new apprenticeship scheme in January 2027!Our apprenticeships wi...
09/02/2026

We're excited to announce that we will be launching our new apprenticeship scheme in January 2027!

Our apprenticeships will offer a paid job, real experience and nationally recognised qualifications. They're designed for people who want to earn and learn, develop confidence and build skills that last a lifetime.

There will be a range of opportunities across our business from care and support to housing and head office roles. Each opportunity will be shaped around our values and our commitment to supporting people and communities across Wales.

The first opportunities will be shared in the summer so if you're interested in finding out more, register your details at: https://orlo.uk/pWQ1i

❌ Apprenticeships are only for young people.
☑️ Anyone age 16+ can apply, including career changers and career returners.

Address

St Hilary Court, Copthorne Way, Culverhouse Cross
Cardiff
CF56ES

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

+448000248968

Alerts

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