08/01/2026
BIG NEWS: CIW RATED OUR CARDIFF DOMICILIARY CARE AND SUPPORTED LIVING SERVICES "EXCELLENT" IN ALL AREAS…AGAIN!
“The provider excels at empowering people to identify and achieve meaningful personal, health and well-being outcomes. A range of events are offered throughout the year based on people’s interests. People told us they are actively involved in care planning, helping them track their goals. Plans are highly personalised, strengths-based and regularly reviewed. Medication is well managed with a strong emphasis on promoting independence. People consistently describe the care and support as excellent.”
“Care staff told us, “As a company there is room for growth and development for its staff, and they offer quality training.” They are supported to promote, attend education courses to achieve their goals and ambitions. People describe care staff as, “Organised,” “Professional,” “Patient,” “Kind,” “Courteous,” and “Understanding.””
“Leadership and care staff are exemplary, and the service operates fully in line with its statement of purpose. A strong management structure supports high-quality care, led by a knowledgeable and committed manager who oversees day-to-day service delivery and guides staff effectively. Deputies provide passionate and enthusiastic oversight of individual services. Professionals praised the service for their communication, professionalism and management structure, relatives told us that staff and managers, “Genuinely care.”“
“The Responsible Individual leads a committed management team who provide strong oversight and remain closely involved in the service. Quality assurance processes are effective and person-centred. Staff receive bespoke training tailored to individual needs and are enthusiastic and passionate about supporting people to achieve their outcomes.”
Read the report in full, the link is in the comments below.
