Grosvenor House Surgery

30/12/2025

If someone’s mental or emotional state gets worse quickly, this can be referred to as a mental health crisis or a mental health emergency.

If you, or someone you know experiences this, you should get help as soon as possible.

24/7 support is available by calling NHS 111 and selecting the mental health option.

A mental health professional will listen to you and help you find the right support for you.

Find out more - https://northeastnorthcumbria.nhs.uk/here-to-help-you/looking-after-your-mental-health/

19/12/2025

Bank Holiday Pharmacy opening. Please see below details of pharmacies open on the 3 upcoming bank holidays

15/12/2025

Resident doctors are planning to strike from 7am on Wednesday, for 5 days, until 7am on Monday (22nd December).

Please attend any appointments as normal unless you are told otherwise.

We are working hard to make sure we can keep our patients and staff safe during the strikes, and minimise the impact on services as much as possible.

If you need medical help, you should still contact the NHS.

Only phone 999 if it is life-threatening. If you need other medical help, use NHS 111 online.

11/12/2025

09/12/2025

Appointment reminders. Over the next week we will be changing the IT system that sends out our automatic appointment reminders. This may lead to your receiving reminders from 2 different numbers. This is an unavoidable issue, we apologise for the inconvenience
Please attend your appointment as usual.

08/12/2025

Repeating this message as seeing again from feeds this morning that some of the practices have issues with staff illness. So just to remind to please be considerate with the other staff, as they’ll be working hard to cover. 🙏

… It’s that time of year again — winter bugs are circulating, and our primary care teams aren’t immune. In December, when services are already at their busiest, even one or two team members being unwell can have a noticeable impact.

Unlike a stage musical, there aren’t understudies ready to step in, so the rest of the team often has to juggle even more to keep things running smoothly.

Most days, they’re working flat-out, doing their best for patients under very pressured circumstances.

Not every practice will be affected, but it’s useful to stay informed. Keep an eye on your practice’s social media and communication channels — they’ll share updates if staffing issues significantly affect services.

Our simple ask: be patient, kind, and understanding. A little kindness goes a long way — especially right now. 💚💙

04/12/2025

Our school-aged immunisation team are bringing the MELISSA bus to Carlisle as a vaccination community clinic on Tuesday 9 December. It will visit:

🚌 Botcherby Family Centre from 10am to 12 midday
🚌 Morton Community Centre from 2pm to 4:15pm

If your child has missed any vaccines and needs to catch up, then pop along on Tuesday or to one of our other community clinics.

Find out more about child vaccination's on our website: ncic.nhs.uk/services/school-based-immunisation-programme

11/11/2025

We currently have no telephones or computer access at the surgery. We hope to be up and running again very soon. Please accept our apologies.

06/11/2025

03/11/2025

Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions - without you seeing a GP.

Think pharmacy first and get seen by your local community pharmacy team.

31/10/2025

Our new Carlisle Tinnitus support group. Please come along to meet others and get some insight from the British Tinnitus Association.

29/10/2025

Phone System Fault - Wednesday 29 October

Our telephone system is currently having technical issues. Some calls can get through, some can't. There are engineers working to resolve this. You can still log your problems via the e-forms on the surgery website.

https://accurx.nhs.uk/patient-initiated/a82654?fbclid=IwdGRjcANuxFFleHRuA2FlbQIxMQABHqQVWBEiCoL7TNDOqmJGM-1tPpc7yhFNYAWjEOv5GCIt6yGwOu3Q7zASsu8f_aem_hLuF7H5mYzPJzlwf1IGTGA

Contact us about your request