Grosvenor House Surgery

11/11/2025

We currently have no telephones or computer access at the surgery. We hope to be up and running again very soon. Please accept our apologies.

06/11/2025

03/11/2025

Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions - without you seeing a GP.

Think pharmacy first and get seen by your local community pharmacy team.

31/10/2025

Our new Carlisle Tinnitus support group. Please come along to meet others and get some insight from the British Tinnitus Association.

29/10/2025

Phone System Fault - Wednesday 29 October

Our telephone system is currently having technical issues. Some calls can get through, some can't. There are engineers working to resolve this. You can still log your problems via the e-forms on the surgery website.

https://accurx.nhs.uk/patient-initiated/a82654?fbclid=IwdGRjcANuxFFleHRuA2FlbQIxMQABHqQVWBEiCoL7TNDOqmJGM-1tPpc7yhFNYAWjEOv5GCIt6yGwOu3Q7zASsu8f_aem_hLuF7H5mYzPJzlwf1IGTGA

Contact us about your request

21/10/2025

Tuesday 21st October. Please be aware our site phone lines are experiencing a major issue beyond our control.
We will update with further.

Contact us about your request

17/10/2025

It really saddens us to have to write posts like this, as we know it’s probably not our lovely followers who are responsible — but we do need to raise awareness.

In recent weeks, some GP practices have reported incidents where members of staff — particularly reception teams — have experienced abuse and threatening behaviour from patients.

This behaviour is unacceptable, and practices will respond accordingly to protect their teams. In serious cases, practices have the right to remove patients from their list if they are violent or abusive.

We understand that everyone can feel anger or frustration at times — healthcare can be stressful for both patients and staff — but even though we’ve used AI imagery to illustrate these scenes, we’re talking about real people. As our colleagues in the Hospital Trust remind us: we are all human.

Healthcare staff should also treat patients fairly, kindly, and respectfully. If you have concerns about your care, formal complaints channels exist to raise them safely and effectively — abusive behaviour is never the right route. To learn more about patient and staff rights, you can read more in the NHS Constitution: https://www.gov.uk/government/publications/the-nhs-constitution-for-england/the-nhs-constitution-for-england

This message doesn’t just apply to GP practices — it includes all wider healthcare teams: dentists, opticians, pharmacists, hospital staff, community services, and everyone working hard to support patients across our area.

Maybe technology has changed our patience, concentration, and expectations — but not everything can be instant. Healthcare teams are working hard to provide the best care possible.

In a world where so many things seem to be increasing in cost, remember that kindness is still free to share. 💚💙

14/10/2025

Life moves pretty fast! 🏡📱with new routines, it’s easy for things to get missed.

Make sure your GP and healthcare services have your current contact details. This helps letters, messages, and appointment information get to the right place so you stay informed about your care.

If you use the NHS App, you can update things like email and phone numbers in the details section, but always worth a check to ensure this has updated at your practice/service.

Keeping your info up to date helps these services provide the best possible patient care. 💚💙

07/10/2025

** SICK NOTES ** 💙💚
DID YOU KNOW when you're absent from work... You DO NOT require a sick note (now called a fit note) for periods of 7 days or less.

> A fit note for periods of OVER 7 days is free of charge

> A fit note issued for periods of absence UNDER 7 days should NOT be requested via your GP

> If your employer asks for evidence for the first 7 days of sickness, a healthcare professional may charge a fee for this IF they offer this service. Your employer should pay the fee if one is applied.

> You do not need to see a healthcare professional again to go back to work.

> Your employer may ask for confirmation that you’re fit for work, but healthcare professionals DO NOT have to provide this as part of their standard service.

Depending on your job, you may need to meet other requirements before you can return to work after being ill.

For example, Driver and Vehicle Licensing Agency (DVLA) rules will apply if you drive a large vehicle like a lorry or bus. More information can be found here:
https://www.gov.uk/driving-medical-conditions

For further information about fit notes (sick notes) please click the link below:
https://www.nhs.uk/nhs-services/gps/getting-a-fit-note/