St Luke's Medical Practice

20/02/2026

🌟 A Quick Reminder to Our Patients 🌟
We’ve recently noticed an increase in triage requests and messages coming through with incorrect personal details, such as names, dates of birth, and postcodes.
We totally understand mistakes happen — but having the right information is really important. ✔️
🔍 Why it matters:

If details don’t match your medical record, it can make it harder for us to find you in the system. This may delay our response or prevent us from processing your request quickly and safely.
🙏 To help us help you, please double-check the following before submitting any forms or messages:
✅ Full name (as registered with the practice)
✅ Date of birth
✅ Address & postcode
✅ Contact number
A minute spent checking your details makes a big difference on our end — thank you so much for your support and understanding! 💙
If you’re unsure what details we hold for you, just get in touch and we’ll be happy to check.

16/02/2026

📢 Minor Injuries – Where to Go for the Right Care
We’d like to remind our patients that GP practices are not the appropriate place to assess or treat minor injuries.
This includes sprains, cuts/wounds, minor burns, suspected broken bones, and similar injuries.
For any minor injury concerns, please use the services best equipped to help:
👉 NHS 111 – for advice on where to go
👉 A&E / Minor Injuries Unit – for assessment and treatment
👉 NHS Lanarkshire Minor Injuries information:
https://www.nhslanarkshire.scot.nhs.uk/minor-injuries/
Our team will not be able to assist with minor injury treatment at the surgery, and you may be directed to the services above for the correct care.
Thank you for helping us ensure patients receive the most appropriate and timely support.

Meet the Experts Minor Injuries Watch our video to find out about the right care, right here – at your Minor Injuries Unit. Minor Injuries Minor injuries units are designed for the assessment and treatment of injuries of a potentially painful, but non-life-threatening, nature. Minor Injuries Servi...

14/01/2026

13/01/2026

Important Update: Online Triage Moving to Accurx
From 14 January 2026, our GP practice will be moving our online triage system to Accurx. This means when you submit a request through our website, the website and form may look slightly different. However, the process remains simple and secure, and you can continue to access care in the same way.
Accurx is a trusted NHS-approved platform designed to make communication between patients and practices easier and more efficient. This change will help us streamline requests and improve response times.

Frequently Asked Questions (FAQ)
1. What is Accurx?
Accurx is an NHS-approved digital tool that allows patients to submit medical or administrative requests online. It helps practices manage queries more effectively and ensures your information is handled securely.
2. Why are you changing to Accurx?
We are moving to Accurx to improve the patient experience and make it easier for you to contact us. The system is user-friendly, secure, and helps us respond to requests more quickly.
3. Will the process change for me?
Not much! You will still visit our website and submit your request online. The form may look slightly different, but the steps are very similar.
4. Is my information safe?
Yes. Accurx is fully compliant with NHS data protection standards and GDPR, ensuring your information is secure.
5. Do I need to download an app?
No. You can continue to use our website to submit requests. There is no need to download anything.
Thank you for your continue understanding and support.

13/01/2026

From Monday 12 January, Carluke Treatment Room will be offering the Bloods and go drop-in service. This is in addition to the drop-in service already available at Lanark Treatment Room.

If you are a patient of a Lanarkshire GP practice, and your GP has requested that you have bloods taken, you can use the Bloods and go drop-in service at:

📍Treatment Room
📍Carluke Health Centre
📅Monday to Friday
🕑8am to 3.30pm

Just drop-in at a time that suits you, during the opening times. No appointment needed.
✅Quick
✅Convenient
✅No booking required

Other phlebotomy clinics in the Clydesdale area continue to offer a pre-bookable service.

For details of all Bloods and go clinics in Lanarkshire, visit www.nhslanarkshire.scot.nhs.uk/treatment-room-services/ See less

05/01/2026

UPDATE: The issue has now been resolved and the website is back up and running again.

URGENT NOTICE: Please note that the surgery is open as usual this morning. Our website appears to be down and the company responsible are working on this. In the meantime, please contact the surgery by phone before 10am to ensure that we can triage your medical needs. We apologise for the inconvenience which is beyond our control. Many thanks for your patience support and a Happy New Year from all at St Luke’s.

17/12/2025

Common winter viral infections are prevalent at this time of year. The below infographic shows the expected duration of these common viral conditions. If you do have one of these and are within the expected usual timeframe, you are able to attend the Pharmacy First service for self care advice and support.

17/12/2025

**COUGHS, COLDS, EARACHE and SORE THROAT**
We are seeing an huge increase in the number of contacts to the practice for coughs, colds, earache and sore throat. We understand that having an ill child can be a very scary experience for parents. However, if you understand more about the illness it can help you to feel more in control. The link below is for parents (and older children) and deals with common infections in children who are normally healthy. It is not meant for children who have ongoing health problems such as asthma, heart, or kidney problems. You should not rely on the advice in this leaflet for children who are less than 6 months old as babies younger than 6 months can respond differently to infections.

Before submitting your triage, please click on the elearning rcgp link below which explains "When Should I Worry".

https://elearning.rcgp.org.uk/pluginfile.php/172227/mod_book/chapter/446/3%20When%20should%20I%20worry%20Booklet.pdf?fbclid=IwY2xjawHM9AtleHRuA2FlbQIxMQABHVjd16G4Y5jLi0hTcQ13_QGGbzLXKDh8urqotDaleQVO_QyonP77xTlnCQ_aem_4DT6SF0n71_ZWA0OIpMzuQ

11/11/2025

Our IT system is undergoing a necessary major upgrade on the evening of Tuesday 11th November 2025 into the morning of Wednesday 12th November 2025.

During this necessary upgrade online triage will be closed. We hope to have our system back up and running as early as possible on the Wednesday 12th November 2025, however appreciate your understanding and patience in the meantime.

25/08/2025

Monday 25th August 2025. Please note the network in St Luke's Medical Practice is having connection issues. This is causing intermittent interruptions to our phone lines and computers. Apologies for the inconvenience, this is beyond our control and has been reported to NHSL IT department.

20/08/2025

Wednesday 20th August 2025. Our surgery, along with others in Lanarkshire, will close today at 2pm for Protected Learning Time. If you have any queries, after 2pm, that cannot wait please contact NHS 24 on 111.

Due to our early closing time today, we have reached clinical capacity and cannot accept any further triage requests. This is to ensure the safety of our staff and patients.

Thank you for your understanding and continued support.

St Luke's Medical Practice

06/08/2025

Wednesday 6th August 2025. Please note the network in Carluke Health Centre and St Luke's Medical Practice is down. We do not have access to phone lines or computers until approximately 1pm. Apologies for the inconvenience, this is beyond our control.