Castle Douglas Medical Group

15/02/2026

The new clinical system has now been installed and staff are now receiving training.

We kindly ask for your patience and understanding during this time as our staff will be learning a brand-new system, so requests and queries may take longer than usual to process.

Thank you for bearing with us.

13/02/2026

Thank you for your patience whilst we migrated to our new clinical system. Please continue to be patient with us during the forthcoming days whilst we familiarise ourselves with the system..

13/02/2026

Ordering of Patient Medication Online.

Some Patients may have received an email from noreply@myvisiononline.co.uk.

If you received an email, and wish to register to order your repeat medication online, follow the link in the email received. When registering, you will be asked if you have received a Letter. The contents of the email constitutes a letter, so please select yes.

For those that did not receive an email and wish to sign up, please contact the practice in the coming weeks to receive a registration letter.

The old, Patient Access Service previously utilised to order medication was linked to our previous clinical system and will no longer work. It has has been replaced with Patient Services.

We kindly ask for your patience and understanding during this time of significant change, as we all familiarise ourselves with a new IT system. Requests and queries may take longer than usual to process.

12/02/2026

As we continue to migrate to a new clinical system, have you considered contacting the practice via eConsult:

https://castledouglasmedicalgroup.webgp.com/

During this down-time, requests and queries will take longer than usual to process.

If possible, you may wish to consider waiting until next week to contact the practice.

11/02/2026

During our migration to the new clinical system some patients may receive an email from One Advanced (Patient Services) asking you to sign up to their service to enable you to order your medication online. This replaces the service previously provided by EMIS Access.

09/02/2026

Whilst we migrate to the new clinical system, you may find it more convenient to contact the practice via eConsult:

06/02/2026

We are now in the process of migrating to our new clinical system and will have limited access to our clinical data until Friday 13th February. Where possible, please avoid contacting the practice during this period.

05/02/2026

Local pharmacists will be open as normal next week.

04/02/2026

Last call for any medication required, please place orders now to prevent any delays in collecting 💊

02/02/2026

As we are now in our last week before we begin our downtime, can we remind all patients to order medication ideally prior to Friday to allow time for prescriptions to be generated as we will have no access to the system next week, we will as always be here for any emergencies.

28/01/2026