Care Link

18/02/2026

We understand that some residents have received leaflets advising that the Care Link service will not be closing. This information is not correct. The recent information shared by Vico Homes is accurate and up to date. If you need any advice or support, please contact us on 0345 8 507 507.

23/01/2026

Here is a message from our Chief Executive with more detail around the decision to close Care Link

Our Chief Executive, Martyn Shaw, provides more detail on the difficult decision to close Care Link.

05/12/2025

❗ Don’t fall foul of the scammers this year! ❗

Fraudsters are contacting our customers claiming to be from Care Link.

We’re always happy for you to give us a call back on 01977 788000.

Scammers are always in a rush and rely on pressure to get you to give your details out over the phone.

Don’t be a victim, read more top tips in the comments.

28/11/2025

❄ Avoid scams this winter: ❄

Don’t click on suspicious links in text messages.

Don’t feel pressured.

Tell your family and friends about the call, they might have some advice.

Block spam callers.

Call us back on 01977 788000 if you’re not sure.

Find more top tips through the link in the comments.

24/11/2025

⚠ Be vigilant this winter and beat the scammers! ⚠

Fraudsters are operating in our area and are calling customers claiming to be from Care Link and similarly named companies.

If you’re worried about a call being a scam, our team members will always be happy for you to call us back on 01977 788000.

Scammers don’t like you to put down the phone, we don’t mind!

Read more top tips through the link in the comments.

20/11/2025

❗ We know that some of our customers have been contacted by scammers claiming to be from Care Link and similarly named companies. ❗

Remember:

You can always call us back on 01977 788000 if you’re not sure.

Our team will never pressure you to stay on the line if you’re worried about a call being a scam.

Find out more through the link in the comments.

24/09/2025

*This issue has now been resolved*

We’re aware that a UK-wide connection issue is currently affecting a small number of our Care Link customers.

We’re working with our suppliers to get this fixed as soon as possible.

In the meantime, if you need us and your alarm isn’t connecting, you can reach the team 24/7 on 01977 788 000

19/05/2025

Care Link can help your grassroots club reach the next level!

This year, we’ve opened our sponsorship opportunities to the community and we’re looking for clubs and teams that make a real difference.

You could access up to £500 of funding for a new project.

05/05/2025

Our grassroots sponsorship applications are open!

Your local club could access up to £500 of funding to take their game to the next level.

From dance troupes to youth football teams, we’re looking for organisations and clubs that make a real impact in our communities.

28/04/2025

Help your grassroots club reach the next level with Care Link!

This year, we’re opening our sponsorship opportunities to the community, and we want to hear from clubs and teams that are making a real difference.

Whether you’re looking for a new kit or there’s equipment you desperately need – our sponsorship opportunities can help!

We’re hoping to help as many teams as possible reach their goals and you could access up to £500 of funding.

04/04/2025

Care Link has a brand-new look!

You’ll have noticed that our logo and colours have changed.

For our new logo, we’ve taken part of the Vico Homes Bloom that we felt best reflected what we do here at Care Link.

Our new logo says that we are people-centred from the start. Just as we have been since 2007.

01/04/2025

Today is the day we become Care Link by Vico Homes!

We’ll still be providing the same great service, 24 hours a day, seven days a week.

As a Care Link customer, there’s nothing you need to do and there will be no interruptions to your service. 💚

Read More:

Care Link is getting a new name, but we’ll still be providing the same great service, 24 hours a day, seven days a week.