Modality East Surrey Medical Practice - Townhill

08/12/2025

Modality East Surrey wins General Practice Team of the Year at National Awards

We are honoured to win General Practice Team of the Year at the General Practice Awards on Friday 5th of December.
Our merger created a single, high-performing, efficient practice serving more than 38,000 patients, underpinned by a shared clinical system, a unified digital front door and truly integrated multidisciplinary working. Since August 2024, over 84,000 medical requests have been managed, 92% through digital triage, freeing staff time and improving patient experience.

More than 1,300 appointments remain unused each month, now redirected to proactive care, frequent attender reviews and safer long-term condition management. Our birthday-month recall model, enhanced prescribing safety, daily huddles and strong culture of development have reshaped how we deliver continuity, equity and access. What unites us is a single purpose lived every day: consistent, reliable, compassionate care.

This recognition reflects the dedication of every member of our team and the belief that when we work as one, we can transform what general practice looks like for our patients and our staff.

We also want to celebrate Healthy Horley PCN, of which we are proud to be a part, for being named a finalist for Primary Care Network of the Year. Together, we’re showing what integrated neighbourhood working can achieve.

28/11/2025

Thank you to everyone who joined our virtual patient engagement session on Wednesday.

For those who couldn’t attend, you can watch the recording below.

We loved hearing feedback like:

“It has been informative and a real eye opener. So many services I was unaware of. Looking forward to getting up to speed with it all! Thank you to the entire staff for the wonderful care provided to the community.”

"What an excellent service you provide. General Practice is underfunded yet you are providing a highly efficient service and always trying to improve in response to the feedback given. The introduction of the Rapid Health triage system has given me and my family very quick access to a GP and often more than not, to the GP I usually see. Access to appointments and to the staff, is better than ever."

Your support helps us shape the future of our practices - thank you!

26/11/2025

Don't forget to join us for our virtual patient engagement session this evening!

📅 Date: Wednesday, 26th November 2025
🕕 Time: 6pm - 7pm
📍 Online – click to join: https://qrco.de/bgSLzx

We’ll share updates on:
- Wayside Merger
- 2025 Reflections (including patient surgery results)
- Our plans for 2026
- Community working
- Meet our team

The session will be led by Dr Vijaykumar, Dr Bangalore, Dr Newbon and Dr Williamson. There will also be opportunities to ask questions and give feedback. We hope to see you there!

The team at Birchwood, Smallfield, Townhill and Wayside would like to invite you to join our virtual patient engagement session, where we will share information on our journey so far, the merger with Wayside Surgery and other new initiatives for the future. There will also be opportunities to ask questions and give us your feedback.

The session will be led by Dr Vijaykumar, Dr Bangalore, Dr Newbon and Dr Williamson, and will be held on Wednesday 26th November 2025 18:00 - 19:00.

To join on the day, please click: https://qrco.de/bgSLzx

14/11/2025

The team at Birchwood, Smallfield, Townhill and Wayside would like to invite you to join our virtual patient engagement session, where we will share information on our journey so far, the merger with Wayside Surgery and other new initiatives for the future. There will also be opportunities to ask questions and give us your feedback.

The session will be led by Dr Vijaykumar, Dr Bangalore, Dr Newbon and Dr Williamson, and will be held on Wednesday 26th November 2025 18:00 - 19:00.

To join on the day, please click: https://qrco.de/bgSLzx

11/11/2025

MODALITY EAST SURREY MEDICAL PRACTICE IN OCTOBER
Here's what we got up to last month....

30/10/2025

If you need the emergency contraceptive pill, you can now get it free from pharmacies across England — without needing an appointment with your GP. Further details can be found below including how to find your nearest participating Pharmacy.

If you need the emergency contraceptive pill, you can now get it free from pharmacies across England — without needing an appointment with your GP or at a sexual health clinic.

Pharmacists can provide advice and support. Find your nearest participating pharmacy: https://www.nhs.uk/service-search/sexual-health-services/find-emergency-contraception/

29/10/2025

Join Our New WhatsApp Community Channel!
We’re excited to announce that Modality East Surrey Medical Practice now has an official WhatsApp Community Channel to help keep our patients informed and connected.

By joining, you’ll receive:
✅ The latest health and wellbeing updates
🏥 Practice news and important announcements
💉 Information about vaccination clinics, health campaigns, and local services
🕒 Updates on practice opening times and service updates across all our sites

Our WhatsApp Community Channel is a one-way communication platform, meaning messages come directly from our team - without any spam or group chats. You can react to posts with emojis, but no personal messages or patient information are shared.

Stay connected with your local practices - Birchwood, Townhill, Smallfield and Wayside - and never miss an important update again.

👉 Join our WhatsApp Community Channel today:

17/10/2025

ONLINE APPOINTMENT BOOKING NOW AVAILABLE FOR CHILDREN AND YOUNG PEOPLE UNDER 16

We are pleased to share that our online appointment booking system is now open to patients under 16.

Appointments can be requested by:
• A parent or carer for children aged under 13
• The patient themselves if aged 13 or over

Online appointment booking is a quick and confidential way to get medical advice without needing to call the practice.

A valid email address is required to complete your request. For children under 13, the email address of a parent or carer can be used. For 13-15 year olds, it is preferred that the child uses their own contact details.

To find out more, visit https://www.modalityeastsurreymedicalpractice.nhs.uk/about-us/news/3299/

09/10/2025

MODALITY EAST SURREY MEDICAL PRACTICE IN SEPTEMBER
Here's what we got up to last month....

29/09/2025

MODALITY EAST SURREY NEWSLETTER - SEPTEMBER 2025
Please use the link below to view the latest Modality East Surrey Newsletter.

Modality East Surrey Medical Practice website by Livi

25/09/2025

Reminder - the practice will be closed this afternoon from 12.30pm for essential staff training.

During this time, if you have a non-urgent query, please refer to our website, visit your local pharmacy or call 111.

If you have a life-threatening emergency dial 999.

We will reopen tomorrow (Friday 26 September) as normal.

22/09/2025

The practice will be closed on Thursday, 25th September from 12.30pm for essential staff training.

During this time, if you have a non-urgent query, please refer to our website, visit your local pharmacy or call 111.

If you have a life-threatening emergency dial 999.

We will reopen on Friday 26th as normal.