16/04/2026
Being heard is not only a right but an important part of improving patient care.
Our Call 4 Concern service is here for immediate worries about a patient who is currently in our care.
If you are worried about signs of deterioration — in yourself or a loved one — and feel something isn’t being picked up, Call 4 Concern allows you to ask for a clinical review at that moment.
You can find out more here: https://www.coch.nhs.uk/patients-visitors-and-public/call-4-concern.aspx
A note about comments:
We know posts about speaking up can sometimes prompt people to share difficult past experiences of care. That’s completely understandable.
However, this post is specifically about how to raise urgent clinical concerns in-the-moment through Call 4 Concern, so we’ll be switching comments off to keep things focused.
If you have concerns about a past episode of care or non-urgent matters and would like to talk to someone, please contact our PALS team, who handle complaints, feedback and support after care has taken place:
📞 01244 366066
📧 cochpals@nhs.net
They can listen, support you and ensure your experience is reviewed properly.