19/04/2025
Easter emergency? We’re all ears. On Bank Holiday weekends, our phone lines can be extremely busy.
We want to make sure you get the help you need quickly and easily, so please stop and think for a moment before you dial.
If an incident requires an immediate police response, or someone’s life is at risk, then always call 999.
But if you want to report a matter that’s not an emergency, and you have online access, why not use Live Chat?
Live Chat is accessed from our main website – just click on the speech bubble. It allows you to send us a message instantly, without waiting in a telephone queue.
The messages we receive through Live Chat are replied to by trained staff in our control room in the same way as 101 calls.
Our Digital Contact Officers will ask you several questions to work out what you need, assess the level of urgency and determine the next course of action.
And it’s the same team who answer our Facebook direct messages, 24/7.
Live Chat. Real people, real support – when you need it.