Friendly Family Surgery

05/12/2025

We are now up and running on our new phone system. Please bear with us whilst we get used to using the new system.

You no longer have to wait in the phone queue! You can request a call back and your call remains in the queue until a receptionist is available, at which point they give you a call back.

As always we would love your feedback to help us provide you with the best care. If you have given us a today or if you do in the next few weeks please provide your feedback here:

https://friendlyfamilysurgery.co.uk/services/managing-your-health-online/online-forms/feedback/

05/12/2025

Remember F.A.S.T for the signs of a stroke.

Face – has their face fallen on one side? Can they smile?
Arms – can they raise both arms and keep them there?
Speech – is it slurred?
Time – it’s time to call 999.

When stroke strikes remember to Act F.A.S.T. http://nhs.uk/actFAST

05/12/2025

Read an overview of what financial support you might be able to get if you are a carer.

04/12/2025

Phone outage warning

While we transfer to our new system today the phones are going to be switched off for about 30 minutes (we are hoping it is going to be less than this) If you need to contact us urgently during this time please use our website, which we will be constantly monitoring. www.friendlyfamilysurgery.co.uk

Thank you for your patience during this time.

Friendly Family Surgery

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03/12/2025

Earlier this year, North Hardwick & Bolsover PCN launched the Early Detection Saves Lives campaign to help spot cancer symptoms early. Now, we want your feedback!

Did you see the campaign? Did it help you?

A short survey is now live:
Every response shapes future efforts.
Visit https://forms.office.com/e/CwVChpUX59
to complete the short survey.

If you're worried about symptoms, don't wait, speak to your GP Surgery today.

Visit our website for campaign information:
https://northhardwickandbolsoverpcn.gpweb.org.uk/health-information/early-detection-saves-lives

03/12/2025

People who need urgent dental care in Derbyshire are being urged to take up extra appointments that are now available, if they need them.

03/12/2025

The Friendly Family Surgery Winter Newsletter is now available on our website 👇

Welcome to our Winter edition of the Friendly Family Surgery Patient Newsletter.

03/12/2025

☎️ During the next 3 days (3rd to 5th December) we are having our phone lines upgraded

There shouldn’t be any disruption 🤞 

During this time please contact us on the website for routine matters, to free up our phone lines for urgent enquiries.
https://accurx.nhs.uk/patient-initiated/C81655

💊 Reminder we don’t take prescriptions over the phone please contact the MOL or use their order form 01246 588 860

https://www.derbyshiremol.nhs.uk/derby-patient-facing/singlepass/medicine-order-linea

Thank-you ♥️

02/12/2025

02/12/2025

We are currently facing a high level of demand on our service.

Please help us and only call 999 in a life-threatening emergency, so we can get to those patients who need us most critically.

If you’ve called 999 for an ambulance, only call us back if the patient’s condition changes, or if you no longer require our service, for example if you’re making your own way safely to A&E.

02/12/2025

| ROAD HAS NOW BEEN RE OPENED. THANK YOU.

| RYLAH HILL, PALTERTON is closed from the M1 to Main Street, Palterton due to an ongoing incident. Please avoid the area and find an alternative route.