Care Connect

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Care Connect

This page is not manned 24/7, for any enquiries call 03000 262 195.

Care Connect is County Durham's emergency contact service that gives you support to remain living independently in your home, 24 hours a day, 7 days a week, 365 days a year.

19/11/2025

❄️ Snow Alert – Please Take Care ❄️

The snow is really coming down out there! Roads and paths are getting slippery. Please take extra care if you need to go out, and make sure you’re wrapped up warm.

If you can, take a moment to check in on any elderly neighbours, friends, or family members. A quick call or knock on the door can make a huge difference in weather like this❤️

Stay safe, stay warm, and look out for each other❄️💙

Care Connect are here 24/7 and still operating and responding across County Durham. Don't be afraid to press your pendant to speak to an Operator or contact us below:

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

14/11/2025

Do you support parents or older family members?

Care Connect offers simple technology with a response, ready any time day or night, so your loved ones can live life their way — safely, confidently, and independently.

Care Connect is always supportive, not intrusive💛

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

12/11/2025

Colder weather and darker days can bring different challenges.

At Care Connect, we’re here 24 hours a day, all year round, so you don’t have to worry about being alone if things go wrong.

From our simple pendant alarms to telecare sensors, our service is designed to help you feel safe and independent at home. Stay warm, safe, and let us take care of the rest.

Call us today to find out how we can help.
📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

05/11/2025

💬 “I want to stay in my own home as long as I can.”

It’s something we hear so often — and with Care Connect, it’s possible!

Our local team is here 24/7, helping your loved ones live safely and independently, with support at the touch of a button.

Independence doesn’t mean being alone — it means having confidence, comfort, and care when it’s needed most. ❤️

👉 Learn more at: www.durham.gov.uk/careconnect

03/11/2025

As the darker nights draw in across County Durham, it’s the perfect time to check in on loved ones.

With Care Connect’s around-the-clock support, you can rest easy knowing our 24 hour service is always there.

If you have grandparents, parents or neighbours who might appreciate a little extra peace of mind this, tell them about Care Connect today.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

01/11/2025

💙 Are you soon to be discharged from hospital and heading home?

The Home from Hospital service provided by Care Connect is here to help you settle back in peacefully.

It’s free, for adults 18+, and offers the extra support you might need during this transition.

Get back on your feet with a little extra support while you adjust.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/HomeFromHospital

30/10/2025

Our Telecare service is a lifeline for many older, vulnerable people across County Durham.

Find out how just one customer benefits from a fall detector and our 24 hour response service in our video.

For more information about making a referral, and all the equipment we can offer, please contact us or take a look at our website:

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/article/27976/Telecare-sensors-to-keep-you-safe-and-independent-at-home

21/10/2025

Looking for a new role? Are you passionate about helping people live safely and independently in their own homes?

Join our Response team as a Telecare Responder and make a real difference every day!

📍 Location: County Durham
⏰ Hours: 12 hour shifts (including days and nights)
💰 Salary: £28,142 to £31,022 per annum

Our Telecare Responders are the reassuring voices and helping hands when someone needs support — responding to alerts, carrying out welfare checks, and providing compassionate care when it matters most.

✨ We’re looking for someone who is:
✅ Calm under pressure
✅ Caring and reliable
✅ Able to drive and work flexible hours

Ready to join a team that puts people first?
👉 Apply now at northeastjobs.org.uk/job/Telecare_Responder/281916

17/10/2025

Receiving great feedback like this means the world to us.

Helping during your time of need is what our service is all about. That we are able to bring peace of mind and help during an emergency to all the family brings us a great sense of job satisfaction.

If you our a family member is thinking about a personal alarm, contact us today on 03000 262 195.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

02/10/2025

Want a personal alarm for your use or a family member?

It can be hard to know what to choose, that's why we can give you all the info about our service to help you make an informed decision.

At Care Connect, we install digital telecare equipment which doesn't rely on internet or landline connections, so you don’t have to worry if you don’t have access to them!

The best part is we are available for support 24 hours a day.

We'll install it for you, show you how to use the system and you're all set. Faff free help and support at the push of a button whenever you might need it.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

30/09/2025

Not feeling as independent at home?

We can help.

Our service operates round the clock to make sure people in County Durham feel safe and empowered to live their lives the way they want to, in their own homes!

Contact us today about our personal alarm service.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

Address

Chilton Depot
Ferryhill
DL170SD

Telephone

+443000262195

Website

http://www.durham.gov.uk/careconnect

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