14/10/2025
I want to take a moment to apologise to everyone who witnessed the upsetting incident in the pharmacy yesterday. Our team was subjected to verbal abuse and threatening behaviour from a customer, and I know how distressing that must have been for anyone who saw or heard it.
Our team works incredibly hard every single day to care for our community with kindness, patience, and professionalism. It’s deeply upsetting to see them treated unfairly when all they do is try to help.
Please know that we have a zero tolerance policy for any form of abuse or aggression. Anyone who behaves in this way will be immediately banned from the pharmacy. The safety and wellbeing of my team and our customers will always come first.
To all our wonderful customers who continue to show us such warmth and understanding — thank you. Your support means more to us than you know.
With gratitude,
Zo
💚Claygate Pharmacy
