Castlegate and Derwent Surgery

13/11/2025

Some appointments this morning might be running a little behind, or may have to be cancelled, due to the flooding issues that the area is experiencing.
If your appointment is cancelled then we will contact you.

Sorry, for any inconveniences this may cause.

11/11/2025

❗️The surgery will be closed for staff training on Wednesday 12th November from 1pm, if you have an urgent medical problem that cannot wait until the surgery re- opens please dial 111 to access the out of hours service, NHS 111 is free to call from both landlines and mobiles.

Please note:
📥Our online Triage request form will close at 12.00 noon on Wednesday 12th November and reopen at 8am on Thursday 13th November to receive your requests.
☎️ Our Phone lines will close at 1.00pm on Wednesday 12th November and re open at 8am on Thursday 13th November.

🙏 This time is extremely important to the surgery staff and allows us to learn, train and collaborate as a whole team. Thank you for your understanding.

09/11/2025

Some of our staff were delighted to walk, run and volunteer at yesterday’s 1st Birthday of Cockermouth Greenway Parkrun.
A fun great way to keep moving and stay healthy on a Saturday morning.

05/11/2025

We are looking to understand more about what physical activity our patients currently do — and what they’d like to do in the future. 🏃‍♀️🚴‍♂️

In collaboration with Cumberland Council they’re exploring ways to support their communities in reducing inactivity and improving wellbeing. 💙💚

Every voice counts — your feedback could help shape new local services and opportunities! You could win a wellbeing hamper!

Please follow the link or use the QR code on the photo.

Link: https://forms.office.com/e/x8UB4R9ZBx?origin=lprLink

31/10/2025

We are undertaking a second survey of our patient triage system, and would welcome your feedback. The survey will just take 2 minutes to complete and we will compare this with the feedback which patients shared earlier in the year.
Thank you for your support, your feedback helps us to improve our service.

30/10/2025

Free parking at the surgery whilst you support our local businesses.

Love Christmas shopping? Then save these dates! As our gorgeous Spirit of Christmas late night shopping returns on Thursday 27 November and Thursday 11 December, all around Cockermouth Town. ✨️

The shop doorways will be lit by candles, the Christmas window displays will be sparkling, festive music playing on the streets, and there will be loads of tasty food and drink on offer at our pubs, cafes and restaurants. "Love your local high street this Christmas."

Plan your evenings in advance by checking out our business directory on the Cockermouth Town website, and by keeping an eye on our Cockermouth Town socials. We will continue to bring you more details and festive cheer! 🎄

👉 www.cockermouthonline.co.uk

🤝 Cockermouth Chamber of Trade

30/10/2025

Life moves pretty fast! 🏡📱with new routines, it’s easy for things to get missed.

Make sure your GP and healthcare services have your current contact details. This helps letters, messages, and appointment information get to the right place so you stay informed about your care.

If you use the NHS App, you can update things like your email and phone numbers in the details section - but always worth a check to ensure this has updated at your practice/service.

Keeping your info up to date helps these services provide the best possible patient care. 💚💙

28/10/2025

🌿 Important Update from Castlegate and Derwent Surgery 🌿

We’d like to let our patients know that several of our GPs, including Dr Kinghan and Dr McLaughlin, will be leaving the practice in January 2026.

We’re incredibly grateful for everything they’ve contributed to our community. They’ve been such valued members of our team; caring, dedicated, and so loved by patients. We’ll miss them hugely and wish them all the best in their next chapters! 🙏

We understand this news may raise some concerns, especially for patients who have been under their care. Please rest assured — we’re actively recruiting new GPs and expanding our wider clinical team to make sure your care continues seamlessly.

During this transition, you may notice:
*Fewer GP appointments at certain times
*Longer waits for some routine appointments
*More care provided by our wider healthcare team — including Advanced Nurse Practitioners, Paramedics, Pharmacists, and Nurses

Your health and wellbeing remain our top priority. Our entire team is working hard to minimise disruption and keep providing the high standard of care you expect.

We kindly ask for your patience and kindness towards all of our team members as we move through this change together. ❤️

✅ Patients registered with the departing doctors don’t need to take any action — your care and records remain safely with the practice.

In the meantime, please remember:
*Use NHS 111 for urgent (but not emergency) issues when we’re closed
*Use online services such as the NHS App, eConsult, or online prescription requests where possible
*Speak (and be kind) to all our team — they can help guide you to the right professional for your needs.

Thank you for your continued support and understanding. Together, we’ll ensure a smooth transition and keep delivering the care you trust.

Mrs Claire Raven, Practice Manager

24/10/2025

Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions - without you seeing a GP.

Think pharmacy first and get seen by your local community pharmacy team.

22/10/2025

✅ The results are in! 92% of our patients who completed ‘The Friends and Family Test’ during September would recommend our surgery.

We appreciate your feedback and comments. It is so important to allow us to make changes and improvements to the service we provide.

FFT forms are available in our waiting area or we may send you a message following an appointment in surgery.

😊 Thank you from all the surgery team.

21/10/2025

Complete the survey below for a chance to win a wellbeing basket!