Castlegate and Derwent Surgery

22/12/2025

22/12/2025

🎅Surgery Christmas Opening Times

🎄We hope all our patients enjoy a lovely Christmas break and we wish you good health and a prosperous New Year.

Thank you for your support during 2025 and here’s to 2026!

Reminder- If you have an urgent medical problem which cannot wait until we reopen please contact 111 to access the out of hours service.

19/12/2025

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11/12/2025

🎅🏻We are delighted to once again be a donation drop off site, for Cash for Kids Mission Christmas!

You can now donate gifts to Cash for Kids at the surgery.

🎁 Our gift drop is located in our orange seating zone in the waiting area where your gift can be placed ready for collection by the Cash for kids elves.

Helping local children receive a gift on Christmas morning. 🎄

🙏 All donations are very welcome. Thank you

05/12/2025

Thank you to the very kind patient who dropped off all these gifts for our practice teams. We don’t know who you are, but you brightened up our day! 🙏 🥰

03/12/2025

📢 Patient Update

We’re currently experiencing very high demand at the practice, receiving 150–300 triage forms every single day. As a result, you may notice longer waiting times for “green” or routine appointments over the coming weeks. This is because our team must prioritise the most urgent and acute medical needs first. 🚑💙

Unfortunately, our capacity will be reduced further in January due to clinician resignations. We want to reassure you that we’re working hard behind the scenes to rebuild our team. New nurses will be joining us in 2026, and we hope to welcome new GPs from February. 👩‍⚕️👨‍⚕️✨

We know this may be frustrating, and we truly understand. Our staff are doing everything they can under very challenging circumstances. 🙏💙

Thank you for your patience, kindness, and continued support — it really does make a difference. ❤️

02/12/2025

The Surgery will be hosting a Raffle this Christmas!🎄

All money raised is for the additional Diabetic Services provided by the surgery, which are not part of the General Practice contract.

All tickets are available at reception now!

13/11/2025

Some appointments this morning might be running a little behind, or may have to be cancelled, due to the flooding issues that the area is experiencing.
If your appointment is cancelled then we will contact you.

Sorry, for any inconveniences this may cause.

11/11/2025

❗️The surgery will be closed for staff training on Wednesday 12th November from 1pm, if you have an urgent medical problem that cannot wait until the surgery re- opens please dial 111 to access the out of hours service, NHS 111 is free to call from both landlines and mobiles.

Please note:
📥Our online Triage request form will close at 12.00 noon on Wednesday 12th November and reopen at 8am on Thursday 13th November to receive your requests.
☎️ Our Phone lines will close at 1.00pm on Wednesday 12th November and re open at 8am on Thursday 13th November.

🙏 This time is extremely important to the surgery staff and allows us to learn, train and collaborate as a whole team. Thank you for your understanding.