CLW Care and Consultancy Services

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CLW Care and Consultancy Services

Passionate about improving Social Care Practice.

11/09/2025

This week has been all about supporting providers to strengthen their CQC compliance 💚

I’ve been busy designing a comprehensive Quality Statements Compliance & Evidence Handbook — a fully branded tool that care and nursing home teams can use to:

✅ Evidence how they meet the CQC Quality Statements
✅ Record what is in place, where evidence is stored, and what actions are needed
✅ Promote a positive culture of learning, reflection and continuous improvement
✅ Be fully prepared for inspections and quality assurance visits

The handbook brings together all five KLOEs — SAFE, EFFECTIVE, CARING, RESPONSIVE and WELL-LED — into one clear, practical, easy-to-use format, with space to record evidence and track progress.

This has been a huge project, but I’m proud of how it’s coming together and excited to see how it will support services in demonstrating the fantastic work they do every day 🌿

13/08/2025

🌟 Feedback like this is why I love what I do!

Following a recent compliance audit at a supported living service, I received this:

"Everyone commented on how fab you were in explaining things, with such in-depth knowledge and highlighting areas of good practice. Even with a sense of fear in the air, you were just so 'human'!"

Inspections and audits don’t have to be stressful — with the right support, a good conversation, and yes… the right biscuits 🍪, compliance can actually feel manageable (and even a little enjoyable!).

If you want audits and action plans to feel less daunting, I’m here to help.

21/07/2025

⚡ The storms over the weekend got me thinking... ☔

While the weather was wild—thunderstorms, torrential rain, and all—I couldn’t help but draw a comparison to what I see in some care services...

Too many providers still don’t have regular quality assurance or compliance oversight in place. No fresh pair of eyes reviewing their audits, governance, or service delivery—until it’s too late.

Then along comes a CQC inspection or a PAMMS review, and suddenly:

There’s no meaningful audit trail

No service improvement plans

No clear evidence that shortfalls are being picked up or acted upon

It doesn't need to reach crisis point before you get support.

I’m not a big company. It’s just me—30+ years’ experience, enhanced DBS (on the update service), fully insured, and trusted by providers to be a friendly, honest critical friend.

✅ Mock inspections
✅ Action planning
✅ Medication & health and safety audits
✅ Staff supervisions/workshops
✅ Governance reviews
✅ General compliance support

My fees are affordable, my support is tailored, and I genuinely care about helping teams get it right—not just for inspections, but for the people they support.

If you’ve been meaning to get someone in but keep putting it off, consider this your nudge. I'm happy to help.

17/07/2025

A day of doing my "books" today – not the most glamorous part of being self-employed, but definitely one of those jobs that needs doing!

In between the spreadsheets and receipts, I’ve had some lovely chats with providers about the kind of support they’re looking for. It’s always great to connect and explore how I can help – whether that’s audits, staff supervisions, medication competency, mentoring, Reg 44 visits, or just being a critical friend when things feel a bit overwhelming.

As a former CQC and Ofsted Registered Manager, I get the pressures and challenges that come with the job – because I’ve lived it. Sometimes having someone alongside you who understands the ins and outs can make all the difference.

I’ve got a few visits booked in already, but still have some availability coming up. Always happy to have a no-pressure chat – and I’m more than happy to share my CV if you’d like to know more about my background and experience.

📩 Just drop me a message!

Address

Coventry
CV58JA

Website

https://www.clwcareandconsultancy.co.uk/

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