02/02/2026
🚑 A sore throat. A wobbly tooth. Mouthwash down the wrong way.
These are just some of the real 999 calls we received last year - calls that were not appropriate for the ambulance service. 62,454 out of 414,118 incidents, that’s one in every seven calls taking our teams away from people in life-threatening danger.
999 is for serious emergencies like cardiac arrest, stroke, major bleeding and unconsciousness. Help us protect our precious resources and use our service wisely.
👉 The NHS 111 Wales website should be your first port of call for advice and information, or you can call 111
👉 Pharmacists offer free advice and over-the-counter medicines for common ailments
👉 Minor injury units can deal with minor burns, bites and stings, as well as minor eye injuries
👉 Keep a well-stocked medicine cabinet for things which can be treated at home