Balmoral Surgery

07/04/2026

⚠️ We are currently experiencing computer/IT issues at the practice. Waiting times may be longer than usual

We are sorry for any inconvenience and appreciate your patience while we work to resolve the problem.

01/04/2026

Good morning,

When you next submit an online consultation request, you may notice that the provider that we are using has changed. We have decided to move from Anima back to eConsult as we believe this is better for our patients and our clinicians.

To submit a request, you need to go to same place on our website as before. The only difference is that in the "contact you doctor online" box it now says eConsult rather than Anima.

We hope that this change is as seamless as possible for our patients, but if you do have any problems you can phone 01304 373444 and speak to one of our Care Navigators who will be happy to help you.

Many thanks

26/03/2026

Cervical screening invitations are now being sent through the NHS App for women and people with a cervix between the ages of 25 and 64.

1. Download the NHS App.
2. Turn on notifications.
3. Book and attend your appointment, when invited.

More info ➡️ https://www.nhs.uk/tests-and-treatments/cervical-screening/

17/03/2026

We are deeply saddened to hear about the recent deaths from meningitis and the patients who are in hospital.

What are the symptoms to look out for?

symptoms of meningitis and septicaemia can include:

 a rash that does not fade when pressed with a glass
 sudden onset of high fever
 severe and worsening headache
 stiff neck
 vomiting and diarrhoea
 joint and muscle pain
 dislike of bright lights
 very cold hands and feet
 seizures
 confusion or delirium
 extreme sleepiness or difficulty waking.

If you or someone you know develops symptoms of meningitis or septicaemia, seek medical help urgently by going to the nearest Accident and Emergency department or calling 999.

⚠️ Meningitis can develop quickly and is a medical emergency. Early treatment is vital.

Our practice remains open as normal. If you have concerns or need advice, please contact the surgery.

We will continue to share updates in line with guidance from local NHS and public health teams.

In response to the meningitis outbreak locally, emergency antibiotics are available for eligible people at NHS centres. Antibiotic tablets can be offered to people who do not have symptoms, as a precautionary measure. To check whether you are eligible and how to get the precautionary treatment please visit the website:

The latest information and updates from NHS Kent and Medway.

23/02/2026

Are your child's vaccinations up-to-date? If they are not, and you would like your child to have them, please contact us to book.

20/01/2026

We are hopeful that the IT issues that started yesterday morning have now been resolved, and therefore our service will begin to return to normal.

Thank you for your patience during this time. We are in touch with our local ICB to find out the cause of this issue, and to find out what will be done to prevent this happening again.

19/01/2026

Update - we are still experiencing problems with both our telephones and our computers. If you need to access help today, please contact NHS 111 or 999 if it is a medical emergency. Thank you

19/01/2026

📢 IMPORTANT PATIENT NOTICE

We are currently experiencing computer system issues, which are affecting our ability to access records, make appointments, and process prescriptions as normal.

Our team is still here to help, but waiting times may be longer than usual.
We kindly ask for your patience and understanding while we work to resolve the problem.

We will update you as soon as the systems are back up and running.

Thank you for your cooperation.

02/01/2026

5 days of well-being - January 2026

28/12/2025

Fantastic news! Well done to the team.

Congratulations to Deal & Sandwich PCN Social Prescribing on being Highly Commended at this year's Kent Mental Wellbeing Awards.

Fifty of the top initiatives, organisations and individuals from Kent, Medway, Bexley and Bromley that deliver work focusing on kindness and compassion, wellbeing or mental health were named winners and a further 100 announced as Highly Commended.

To submit a nomination for the 2026 awards visit:
www.kentmentalwellbeingawards.org.uk

23/12/2025

Call 111 if you need urgent mental health help over Christmas. NHS 111 will tell you the right place to get help. You may be able to speak to a trained mental health professional over the phone.If it is an emergency and someone needs help to save their life, call 999. Find more information at StopThinkChoose.co.uk

21/12/2025

The countdown to Christmas is on and you can help ease the pressure on the NHS this winter by choosing the right service. Visit StopThinkChoose.co.uk for information on local health services, including a map of pharmacies and urgent treatment centres.