27/03/2026
❗ Important Information for Lakeside Patients ❗
Changes to our Appointment Booking System – From 1st April 2026
Last year, we introduced changes to how patients access appointments by moving to a total triage model. While we understand this approach did not suit everyone, feedback from our Friends and Family Test showed that most patients were satisfied with this way of working.
However, due to changes in the NHS England 2026/27 contract, which come into effect from Wednesday 1st April, we are required to make further adjustments to how we operate.
What is changing?
📞 Urgent / Same-day appointment requests
These must be requested by telephone or by coming into the practice.
💻 Routine appointment requests or queries
Please complete the online triage form, available Monday to Friday, 8:00am – 6:30pm.
If you are unable to complete the form yourself, our reception team will be happy to help complete it on your behalf. However, if you are able to submit the form independently, please do so to help keep phone lines free for our most vulnerable patients.
👩⚕️ Important
All requests - whether urgent or routine - will continue to be clinically triaged before an appointment is offered. This helps ensure you are seen by the right clinician the first time.
📅 Please note: These changes will not take effect until Wednesday 1st April. Until then, please continue submitting your requests as usual.
Thank you for your understanding and support.