12/02/2026
Improving Your Experience at Our Practice
We are introducing Emma - our AI receptionist, a new system designed to help us manage calls, appointments and patient enquiries more efficiently.
Our goal is simple: to make it easier for you to contact us and access the care you need.
What This Means for You
✔ Shorter Waiting Times
The system helps answer calls and process requests more quickly, reducing time spent on hold.
✔ Easier Appointment Booking
Booking, changing or cancelling appointments should become faster and more straightforward.
✔ Better Access to Care
By reducing administrative workload, our doctors, nurses and reception team can focus more time on supporting patients.
✔ More Efficient Appointments
In some cases, we may gather information in advance so clinicians can prepare ahead of your visit, helping make your consultation more productive.
A Support Tool — Not a Replacement
Our reception and clinical teams remain at the heart of our practice.
Emma supports our staff — she does not replace them.
If you need help or prefer to speak with a member of the team, that option will continue to be available.
During the Introduction Period
As with any new system, there may be some initial teething issues while we adapt and refine how it works within our practice.
We ask for your patience during this period.
We are actively monitoring the system and:
Reviewing how it is working day-to-day
Listening carefully to patient feedback
Making adjustments where improvements are needed
Your experience matters to us, and we are committed to continuously improving the system so it works well for our community.
Privacy and Confidentiality
Your information remains secure and confidential.
Emma operates in line with NHS data protection and GDPR requirements, and clinicians remain fully responsible for all medical decisions.
Our Long-Term Commitment
By modernising how we manage calls and appointments, we aim to:
Reduce waiting times
Improve appointment availability
Support our staff
Strengthen the long-term sustainability of general practice
These changes are designed to help us continue delivering safe, high-quality care — now and in the future.
