22/10/2025
Appointment & Cancellation Policy
At Massage Therapy Christchurch, I’m dedicated to provide the best possible care and service for all my clients. Each appointment time is reserved especially for you, and I do my best to accommodate everyone who needs treatment.
Over time, I’ve experienced a rise in last-minute cancellations and missed appointments, which makes it difficult to offer appointments to others waiting for care. To keep things fair for everyone, I’ve introduced a few updated guidelines. I truly appreciate your understanding and support — my small business thrives thanks to you, my valued clients. 💚
Cancellations, Changes & No-Shows
If you need to cancel or reschedule, please give me at least 24 hours’ notice.
Cancellations, reschedules, or missed appointments (no-shows) with less than 24 hours’ notice will incur a £25 fee.
Clients with three or more short-notice cancellations or no-shows may be asked to pay for future appointments in advance.
I completely understand that unexpected situations and genuine emergencies can occur — these will always be handled with discretion and compassion.
Online Bookings
When booking online, a £25 deposit is required and will be applied to your appointment.
If you don’t attend your appointment without contacting me, the deposit will be retained.
If you cancel or reschedule with less than 24 hours’ notice, the deposit will also be retained unless I’m able to fill your appointment slot.
If you reschedule more than 24 hours in advance, your deposit will simply be carried over to your next appointment.
Late Arrivals
If you arrive late, your session will need to end at the scheduled time to avoid impacting the next client.
If you’re unsure of our location, please check it ahead of time to make your arrival smooth and stress-free.
Gift Vouchers
My cancellation policy also applies to gift voucher bookings.
Helpful Reminders
I send email reminders for upcoming appointments, and I often have a waiting list of clients hoping to book. If you ever need to cancel, even on short notice, please let me know as soon as possible — I’ll do my best to fill your spot and may be able to waive the fee.
And if you can’t make it, feel free to send a friend, family member, or even your boss to enjoy your session instead! 😊
The quickest way to reach me is by texting
07582 156 770.
These policies help respect everyone’s time — yours, mine and that of fellow clients — and ensure your experience remains as relaxing and restorative as possible. Thank you so much for your understanding and continued support! 💆♀️💚
