Park Surgery Driffield

13/02/2026

We are having significant problems with our clinical record system. This is a national problem of which the software company are aware.

This means we are struggling to access patient notes - if your issue is not urgent for today please avoid submitting appointment and administrative requests via our phone or online appointment systems.

07/02/2026

🌸 Blossom is coming to Driffield 🌸

Blossom-Driffield is a self-harm and su***de prevention service for young people aged 11+, offering a safe, welcoming space to talk, get support, and build coping skills.

Blossom already operates successfully in Hull at Princes Quay, and we’re excited to bring this support to Driffield.

💜 Open Day – Saturday 7th February

⏰ 10am–2pm

📍 Driffield Youth Action, Scotchburn Garth

Come along to:

✨ Learn about the support we offer

✨ Meet the team

✨ Ask questions in a relaxed, informal setting

✨ Join in an art/craft session

✨ Enjoy a free drink & cake

Open to young people, parents & carers, and professionals.

No booking needed — just drop in.

👉 Please like, share, and help us spread the word across the community.

05/02/2026

Our reception AI is already saving several hours a day of staff time and helping us respond more quickly.

A few things we want to be very clear about:

• This is not about removing care — it’s about protecting it
• AI is generating a form for you and putting it straight through to a GP.
• It helps us prioritise urgent problems faster
• It reduces waiting, and missed calls.
• It allows our team to focus their time where it matters most.
• our most vulnerable patients are either already being on or being added to VIP bypass.

Healthcare is under real pressure. Doing things “the way we always have” is no longer sustainable for patients or staff. This change is part of making sure we can continue to provide safe, accessible care long-term.

We know change can feel uncomfortable at first. We’re listening, we’re monitoring closely, and we’ll keep improving how the system works for you.

Thank you for your patience while we modernise the way care is delivered.

27/01/2026

📞 About missed calls from the practice

We know it can be worrying to see a missed call from the surgery.

Please be reassured that we will always try to call you twice if we need to speak to you.

If you miss the first call, we will make a second attempt.
If we’re still unable to reach you, we’ll usually send a text message with clear next steps so you know what to do.

👉 You don’t need to keep calling the practice if you’ve missed a call — we’ll let you know how to respond.

23/01/2026

Emma our AI receptionist has been running for a week now.

She’s taken 1068 calls and submitted 513 triage forms. The average time taken to answer a call was 9 seconds.

We are pleased with how this is working so far, we are aware that there are some teething issues and are working with the provider to make continual improvements.

15/01/2026

Our new AI receptionist is now live in demo mode and has begun taking calls. This change has been introduced in response to patient survey feedback, with the aim of reducing call wait times.

Our most vulnerable patients will always be able to speak directly to a human receptionist. For all other patients, Emma AI will help manage calls efficiently—she has already been well received at other GP surgeries.

If you are able to use our online services and your request is for an appointment, please continue to use the online form as your primary method of contact.

It is likely that many surgeries will move to AI-supported reception services over the coming years. This is an important step forward, and we appreciate your support as we embrace the future of patient care.

14/01/2026

We are experiencing a high volume of telephone calls today.
Just so you know, you can also contact us by submitting your requests online. Its easy, quick and your request will go straight to the dedicated GP to review.

https://www.theparksurgerydriffield.nhs.uk/appointments/

Thank you

Total Triage We operate a total triage system for GP, ANP and clinical pharmacist appointments. All requests for appointments will be triaged by a GP before an appointment is given. Please complete an electronic consult form below. Please include all relevant information as this will help us triage...

18/12/2025

COMING SOON

You said:

On our national patient survey this year only 25% of you said you found it easy to get through on the phone.

We did:

We have heard you and are pleased to introduce EMMA our new call answering system.

For those of you unable to complete our online forms independently or needing to make a different enquiry EMMA will:

- answer you instantly, no call queue.
- ensure you get the correct service
- complete an online form for you

EMMA allows you to share personal health concerns in private. Everything you say is confidential.

Our staff are still here for you if needed and will be back in touch with an appointment or to address your need.

No need to change how you contact us, continue exactly as you are now.
Our online triage form will remain our preferred mode of contact.

15/12/2025

The "Parent Line" in the Humber region is a confidential NHS text service (ChatHealth) for parents and carers of children aged 0-5, offering advice on health issues via text, with specific numbers for East Riding (07312 277070)

What is ChatHealth? ChatHealth is a secure and confidential text messaging service for young people aged 11 to 19 in East Riding. Our team can help with all sorts of issues such as bullying, being active, healthy relationships, sexual health, alcohol, drugs and much more. Texts are usually replied t...

12/12/2025

Wasted Appointments.

If you are experiencing an urgent issue for which you are expecting a same day response please make sure you are available within half an hour of phoning in or submitting the request.

If the problem is urgent you will be expected to take any of the same day slots.

Appointments are frequently going to waste as we can’t get hold of patients, patients are cancelling at the last minute or people with urgent issues are requesting very specific time slots.

It is reasonable to be able to select a time for a routine issue but it is not reasonable or practical to expect to do this for urgent same day issues.

We are get between 230 and 370 appointment requests per day at this time of year.

We thank you for your understanding and cooperation.

11/12/2025

Due to staff sickness, our Nafferton Branch will be closed tomorrow Friday 12/12/25. Normal opening hours will resume on Monday. Thank you for your cooperation.

30/10/2025

We are pleased to announce that Dr Katie Bird, who has been with us completing her GP training, will be staying on at the surgery as a fully qualified GP.
We look forward to having her join our brilliant team of 10 GPs.