Park Surgery Driffield

18/12/2025

COMING SOON

You said:

On our national patient survey this year only 25% of you said you found it easy to get through on the phone.

We did:

We have heard you and are pleased to introduce EMMA our new call answering system.

For those of you unable to complete our online forms independently or needing to make a different enquiry EMMA will:

- answer you instantly, no call queue.
- ensure you get the correct service
- complete an online form for you

EMMA allows you to share personal health concerns in private. Everything you say is confidential.

Our staff are still here for you if needed and will be back in touch with an appointment or to address your need.

No need to change how you contact us, continue exactly as you are now.
Our online triage form will remain our preferred mode of contact.

15/12/2025

The "Parent Line" in the Humber region is a confidential NHS text service (ChatHealth) for parents and carers of children aged 0-5, offering advice on health issues via text, with specific numbers for East Riding (07312 277070)

What is ChatHealth? ChatHealth is a secure and confidential text messaging service for young people aged 11 to 19 in East Riding. Our team can help with all sorts of issues such as bullying, being active, healthy relationships, sexual health, alcohol, drugs and much more. Texts are usually replied t...

12/12/2025

Wasted Appointments.

If you are experiencing an urgent issue for which you are expecting a same day response please make sure you are available within half an hour of phoning in or submitting the request.

If the problem is urgent you will be expected to take any of the same day slots.

Appointments are frequently going to waste as we can’t get hold of patients, patients are cancelling at the last minute or people with urgent issues are requesting very specific time slots.

It is reasonable to be able to select a time for a routine issue but it is not reasonable or practical to expect to do this for urgent same day issues.

We are get between 230 and 370 appointment requests per day at this time of year.

We thank you for your understanding and cooperation.

11/12/2025

Due to staff sickness, our Nafferton Branch will be closed tomorrow Friday 12/12/25. Normal opening hours will resume on Monday. Thank you for your cooperation.

02/12/2025

Prescriptions at Christmas time.

There are no delays to prescription ordering or collections from our dispensary. We would kindly ask that you order your normal medication when it is due and not before. If you would like to collect medication out of surgery opening hours, please sign up to use the 24 hour collection point.

We appreciate that Christmas can be a stressful time of year, the practice has a zero tolerance approach for abuse towards our staff. We would ask that you are kind and patient with our team members.

Thank you.

27/11/2025

A useful service for patients with COPD.

18/11/2025

Update - our phones are now working as usual. Thank you for your patience.

18/11/2025

We are currently experiencing difficulties with our telephone lines and are unable to answer incoming calls. We have escalated this with our telephone provider and will update when the problem has been resolved. In the interim, we are able to receive online forms as usual on the following link
https://accurx.nhs.uk/patient-initiated/b81037
We apologise for any inconvenience caused.

Contact us about your request

13/11/2025

Please note that the surgery will be closed on Thursday 20th November from 12 noon for staff training. We reopen as normal from Friday 21st November at 8am.
If you need medical assistance during this time please call NHS 111, or ring 999 in case of an emergency. Thank you.

30/10/2025

We are pleased to announce that Dr Katie Bird, who has been with us completing her GP training, will be staying on at the surgery as a fully qualified GP.
We look forward to having her join our brilliant team of 10 GPs.

27/10/2025

We are delighted that our surgery has been rated ‘Good' in all areas following our recent inspection by the Care Quality Commission (CQC).

We are especially pleased that the high standard of patient care offered by the practice was recognised by the inspectors who rated us as 'Outstanding' for assessing patient needs, monitoring and improving outcomes and in care provision, integrity and continuity.

The inspectors felt that the surgery had an exceptional understanding of the health and care needs of our patient population. They commended the work done by the surgery to work in partnership with other community services across multiple projects to help improve the health and wellbeing of the town.

We are grateful to all our patients, staff and members of our patient participation group who provided information to the CQC as part of the assessment process.

25/10/2025

Walk in flu vaccine clinic from now until 11.30am this morning.

If you are eligible for an NHS flu vaccine, and registered with us or are wanting to register, we are running a clinic this morning at the surgery. It’s quieter than anticipated so we welcome walk in patients.