Florence House Medical Practice

14/11/2025

🌈 Trans Awareness Week 🌈

This week, we’re standing in solidarity with our transgender community members and sharing ways we can all be better allies.

💬 Tips for supporting transgender people:
➡️ You can’t tell if someone is trans just by looking — always treat everyone with respect.
➡️ Use the name and pronouns a person shares with you. If you’re unsure, it’s okay to politely ask.
➡️ Respect the language people use to describe themselves.
➡️ Avoid personal questions about someone’s body or medical history.
➡️ Never share a person’s gender history or previous name without their consent.
➡️ Speak up against anti-trans jokes or comments.
➡️ Listen to and learn from trans voices and experiences.

Being an ally helps create a safer, more inclusive world for everyone. 💙💗🤍

For more information, visit https://glaad.org/transweek/

Each year between November 13 – 19, people and organizations around the country participate in Transgender Awareness Week to help increase understanding about transgender people and the issues members of the community face. Trans Awareness Week takes place the week before Transgender Day of Rememb...

14/11/2025

It is important to let the practice know if you cannot attend an appointment or no longer need a telephone call.

The number of DNAs (did not attend) is increasing, meaning we cannot offer an appointment to all who need one.

In October 2025, there were 192 DNAs with the nursing team and 127 DNAs with clinicians such as GPs and physician associates.

Without informing us, we cannot offer this appointment to a patient who needs it which increases waiting times for all and wastes valuable NHS time.

A DNA will be recorded on a patient's record if less than 24 hours notice is given to cancel.
If a patient fails to attend an appointment without notice, a letter will be sent.
If a patient fails to attend a second appointment without notice within a 12 month period, a further letter will be sent.
If a patient fails to attend a third appointment within the same 12 month period, a decision will be made by the partners and management as to whether the patient is removed from the practice list.
All letters are saved in the patient's health record and are valid for a 12 month period.

We understand that circumstances can change unexpectedly so we have made it even easier to cancel by following this link
https://www.florencehousesurgery.co.uk/cancel-an.../

Thank you for your ongoing support.

May 2025 - GPs are under no obligation to provide letters or signatures for private/non-NHS work. Please submit your request online and you will be contacted to discuss in further detail. We now provide proof of address if certain criteria is met for a cost of £25

14/11/2025

📢 Important Patient Notice – Junior Doctor Strike

Some resident doctors (previously known as junior doctors) are taking part in industrial action affecting both emergency and non-urgent care from 7am today until 7am on Wednesday 19th November.

During this time, we will have fewer clinicians available, which means GP appointments may be limited.

We kindly ask for your patience and understanding while our team works hard to accommodate all patients and ensure those with the most urgent needs are seen promptly.

13/11/2025

💙 Carer's Coffee & Chat at Florence House Medical Practice 💙

Are you a carer for a friend, family member or neighbour?

Join us for our Carer's Meeting - a relaxed session where you can:

☕ Enjoy a cuppa and a friendly chat
❓ Ask any questions about your own healthcare or support as a carer
💻 Get help with the NHS App and using our online services
🤝 Speak with a representative from Age UK's Counselling Service, who'll be joining us on the day

It's a great chance to connect, share experiences and get practical help, whether that's managing your health online or finding out what support is available to you.

🗓 Tuesday 25th November
🕒 1.00pm - 2.00pm
📍 Florence House Medical Practice, 1344 Ashton Old Road, M11 1JG

We'd love to see you there! Carers deserve care too 💙

13/11/2025

This is handy to know, for any of our patients taking part in Movember UK this year! 👨🏾

Let’s Mo. From 9am today, for every donation of £20 or more you receive on your Mo Space, our partners Pringles will add another £20.

There's £100,000 in total up for grabs. Don’t miss out!

Max of 10 top ups per person.
Full T&Cs: https://uk.movember.com/terms

12/11/2025

🌟 Friends & Family Test – October Results 🌟
Thank you to everyone who shared feedback with us last month🙏
We’re delighted to share that in October we received:
💙 125 (83%) “Very Good” ratings
💙 14 (9%) “Good” ratings
Your feedback helps us understand what we’re doing well and where we can continue to improve. We really value hearing about your experiences.
📝 If you’d like to leave feedback following your appointment, you can do so here:
👉 https://forms.office.com/r/p7axPiHMD7
Together, we can keep making our surgery the best it can be for our patients. 💙

11/11/2025

👋 Need a hand with online health services?

Join us at Florence House Medical Practice for a Digital Drop-In Session!

We'll help you:

✅ Set up and use the NHS App
✅ View your test results
✅ Request GP appointments and order repeat prescriptions
✅ Manage sick notes and admin queries online

No tech experience needed – we'll guide you every step of the way, in a relaxed and friendly environment.

🗓 Tuesday 25th November
🕒 12.00pm - 1.00pm
📍 Florence House Medical Practice, 1344 Ashton Old Road, M11 1JG

11/11/2025

Advance notice of half day closure
On Wednesday 12th November, we will be closed for staff training from 1.00pm and will re-open at 8.00am on Thursday 13th November
If you require medical help when we are closed please contact NHS111
In the case of a life threatening emergency please call 999

07/11/2025

We’re inviting all our patients to come along to our Patient Participation Group and share your thoughts, ideas, and feedback on how we can improve our services and your experience at the surgery.

This is your chance to hear updates from the practice team and help shape the future of our surgery together.

👉 To book your place at one of the events, please use the following links:

📍 In-person meeting, 25th November 2.30-3.30pm, at Florence House: https://www.eventbrite.co.uk/e/patient-participation-group-ppg-meeting-tickets-1862509910279?aff=ebdsoporgprofile

💻 Online meeting, 2nd December 2.30-3.30pm, on Microsoft Teams: https://www.eventbrite.co.uk/e/patient-participation-group-ppg-meeting-tickets-1862515617349?aff=ebdsoporgprofile

03/11/2025

📱 Pozostań w kontakcie ze swoją opieką zdrowotną… dostępne są darmowe karty SIM! 📱

Masz problem z dostępem do internetu w domu? Nasz Cyfrowy Bank Danych może Ci pomóc!

Nawiązaliśmy współpracę z **Good Things Foundation**, aby zaoferować darmowe karty SIM z doładowaniem danych, dzięki którym możesz:

✅ Umawiać wizyty i zarządzać swoją opieką zdrowotną online za pośrednictwem naszej strony internetowej

✅ Korzystać z aplikacji NHS, aby przeglądać wizyty, zamawiać recepty i uzyskiwać wyniki badań

✅ Pozostać w kontakcie ze swoim lekarzem rodzinnym bez obaw o koszty danych

Jest to całkowicie bezpłatne i skierowane do pacjentów o niskich dochodach i ograniczonym dostępie do internetu.

Odbierz swoją kartę SIM w **Florence House Medical Practice, 1344 Ashton Old Road, M11 1JG**.

Przejmij kontrolę nad swoim zdrowiem online! 📱💙

This post was translated from English to Polish via Chat GPT. Florence House Medical Practice will not be held liable for any mistakes made in this translation.

Ten post został przetłumaczony z języka angielskiego na polski za pomocą ChatGPT. **Florence House Medical Practice** nie ponosi odpowiedzialności za jakiekolwiek błędy w tym tłumaczeniu.

31/10/2025

🌟 Digital Drop-In at Florence House Medical Practice 🌟

Do you need help using the NHS App or our online triage system?

Come along to our Digital Drop-In Session and we'll show you how to:

📱 Request appointments, repeat prescriptions or sick notes
💬 Send admin queries
🔎 View your test results, such as blood tests, swab tests and urine/stool samples

Our Digital Champion will be on hand to guide you step-by-step. No question is too small!

🗓 Tuesday 25th November
🕒 12.00pm - 1.00pm
📍 Florence House Medical Practice, 1344 Ashton Old Road, M11 1JG

Save time, skip the need to phone us, and learn how to manage your health online, safely and easily!