Charlotte Medical Practice

Charlotte Medical Practice Welcome to Charlotte Medical Practice! We are a friendly, modern GP practice in North-West Dumfries.

02/04/2026

We would like to remind everyone that the surgery will be closed on Easter Monday, 6th April and will re-open again at 8am on Tuesday 7th April. Our prescription phone line will also close at 12pm on Friday 3rd April and will re-open again on at 8am on Tuesday 7th April. You can still order online via email to dg.charlottestreetmp@nhs.scot We wish everyone a very happy Easter.

24/02/2026

We’ll be closed from 1pm today, the 24th of February, so our team can take part in a Protected Learning Time session.

If your medical issue is urgent and cannot wait until we reopen, please call 01387 241033

We reopen as normal tomorrow at 8am

Thanks for your support!

Co codamol 30/500 Shortage: Important Information for PatientsWhy is this happening?There is a national shortage of co c...
09/02/2026

Co codamol 30/500 Shortage: Important Information for Patients

Why is this happening?

There is a national shortage of co codamol 30/500 tablets. Supplies will be very limited from early February until the summer.
Other forms (capsules, soluble tablets, different strengths) cannot fully meet demand.

What this means for you
• You may not receive your usual supply of co codamol 30/500.
• Your prescriber or pharmacist may discuss alternative options, such as:
o Paracetamol on its own
o Codeine separately (if appropriate)
o A gradual reduction plan

Why reducing your co codamol might help

Co codamol is not recommended long term.

Regular use can lead to:
• Tolerance. Over time the effect will lessen, it may not be helping as much as you think.
• Side effects: drowsiness, constipation, nausea
• Dependence and withdrawal symptoms

How to reduce safely

A typical reduction is 1 tablet at one dose every 1–2 weeks. In the current shortage, a faster reduction of 1 tablet at one dose every 3–7 days may be possible. If you experience withdrawal (flu like symptoms, sweating, agitation), the pace can be slowed down or adjusted to suit your needs.

What you can do now
✔ Avoid stockpiling — we want to make sure everyone has access.
✔ Talk to your pharmacist or prescriber if you’re worried.
✔ Be open to alternatives — many patients do well on simpler pain relief.
✔ Use this as an opportunity to review whether co codamol is still right for you.

If you have questions please speak to your pharmacy team or your GP practice.
FOR information and support regarding chronic pain, please visit our local website:

Welcome to the webpage of the NHS Dumfries and Galloway chronic pain service. This site is for people living with chronic pain and their families/carers, although there is information that professionals working within chronic pain may find useful, too.

29/01/2026

A reminder to all our patients that we have a scheduled upgrade to our computer system.

We have NO access to the clinical records, and therefore we are unable to book appointments, see results or order prescriptions

Please only contact the surgery if your health need is urgent for today.

26/01/2026

📢 Important Notice

On Thursday, 29th January, our practice will be undertaking a scheduled computer upgrade. During this time, we will have no access to our clinical system, which means:

⚠️ We will not be able to:
• book appointments
• issue prescriptions
• access test results

If you need to arrange appointments, request prescriptions, or access results, please do so before Thursday.

Thank you for your understanding. 💙

23/01/2026

The practice is currently experiencing a nationwide outage of telephone signals.

We are unable to make or receive any calls.

The IT support team is currently working on it, but it may take some time.

We will update you as soon as we are back up and running!

23/01/2026

The telephone system came back online just after 5pm last night, and we are having no issues this morning.

Thank you all for your patience.

22/01/2026

We are very sorry that our incoming phone lines are currently down. We are working with our provider to resolve this as soon as possible and will update you further once the issue is resolved.

Note - this only affects incoming calls; if you are expecting a call, it should still happen.

Sorry for any inconvenience.

31/12/2025

The prescription phone line will be unavailable from 12pm today until 8am Monday 5th January 2026. You can still email your prescription request over this period to dg.charlottestreetmp@nhs.scot or if urgent contact the surgery on 01387 267 626. Many thanks and a Happy New Year to you all.

24/12/2025

The prescription phone line will be unavailable from 12pm today until 8am Monday 29th December. You can still email your prescription request over this period to dg.charlottestreetmp@nhs.scot or if urgent contact the surgery on 01387 267 626. Many thanks and Merry Christmas to all.

11/11/2025

Charlotte Medical Practice phones are now working. We are currently working through the back log from yesterday, thank you for your continued patience whilst this is being done.

10/11/2025

Unfortunately BT are still working on our phonelines at the moment, we have been made aware you are unable to access the automated phoneline to leave a prescription request through the main number. If you contact 01387 403 322 this will allow you to leave a message or alternatively email your request to dg.charlottestreetmp@nhs.scot

Address

12-28 Lochfield Road
Dumfries
DG29

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+441387267626

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