Charlotte Medical Practice

Charlotte Medical Practice Welcome to Charlotte Medical Practice! We are a friendly, modern GP practice in North-West Dumfries.

29/01/2026

A reminder to all our patients that we have a scheduled upgrade to our computer system.

We have NO access to the clinical records, and therefore we are unable to book appointments, see results or order prescriptions

Please only contact the surgery if your health need is urgent for today.

26/01/2026

📢 Important Notice

On Thursday, 29th January, our practice will be undertaking a scheduled computer upgrade. During this time, we will have no access to our clinical system, which means:

⚠️ We will not be able to:
• book appointments
• issue prescriptions
• access test results

If you need to arrange appointments, request prescriptions, or access results, please do so before Thursday.

Thank you for your understanding. 💙

23/01/2026

The practice is currently experiencing a nationwide outage of telephone signals.

We are unable to make or receive any calls.

The IT support team is currently working on it, but it may take some time.

We will update you as soon as we are back up and running!

23/01/2026

The telephone system came back online just after 5pm last night, and we are having no issues this morning.

Thank you all for your patience.

22/01/2026

We are very sorry that our incoming phone lines are currently down. We are working with our provider to resolve this as soon as possible and will update you further once the issue is resolved.

Note - this only affects incoming calls; if you are expecting a call, it should still happen.

Sorry for any inconvenience.

31/12/2025

The prescription phone line will be unavailable from 12pm today until 8am Monday 5th January 2026. You can still email your prescription request over this period to dg.charlottestreetmp@nhs.scot or if urgent contact the surgery on 01387 267 626. Many thanks and a Happy New Year to you all.

24/12/2025

The prescription phone line will be unavailable from 12pm today until 8am Monday 29th December. You can still email your prescription request over this period to dg.charlottestreetmp@nhs.scot or if urgent contact the surgery on 01387 267 626. Many thanks and Merry Christmas to all.

11/11/2025

Charlotte Medical Practice phones are now working. We are currently working through the back log from yesterday, thank you for your continued patience whilst this is being done.

10/11/2025

Unfortunately BT are still working on our phonelines at the moment, we have been made aware you are unable to access the automated phoneline to leave a prescription request through the main number. If you contact 01387 403 322 this will allow you to leave a message or alternatively email your request to dg.charlottestreetmp@nhs.scot

10/11/2025

BT are still currently working on our phonelines. Can we please ask that you contact us for urgent matters only as we only have one incoming line and this is extremely busy. If you have any prescription requests you can leave on our prescription line or email us at dg.charlottestreetmp@nhs.scot Many thanks

10/11/2025

We are still having issues with our phoneline and currently working with one incoming line. Please appreciate this means it is very busy and can you please just call us with urgent matters only. Many thanks.

10/11/2025

We are very sorry our phonelines are currently down this morning, we are working with our provider to sort this as soon as possible and will update further as soon as this is resolved. Sorry for any inconvenience.

Address

12-28 Lochfield Road
Dumfries
DG29

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+441387267626

Website

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