INTRODUCTION
Guardian Response Ltd was established in January 2003 to enable vulnerable people to remain independent in their own home. It is a small family run business owned by Joy and John Donowho and their daughter Corinne Martin who is also the Company Operations Director The agency operates 365 days a year and the phones are manned 24 hours per day. To ensure we employ reliable, caring staff we have a very robust recruitment procedure in place
OUR MISSION
At Guardian Response we aim to be recognised as a unique service to the public offering Emergency Responders to the care call system and as providers of high quality home care. Our emphasis is on delivering a professional quality service which meets and exceeds the service user’s needs
AIMS & OBJECTIVES
Our aim is to be the No1 Provider in Dumfries and Galloway and to provide the highest level of care and assistance appropriate to the needs of our service users. We aim to promote independence and participation at all levels in our service by using person centred care planning and assessment, resulting in a holistic approach to our service users care needs. We like to be as unobtrusive as possible within the service user’s home especially where the home is shared with a partner. We extend our respect to service user’s relatives, carers or other advocates whilst continuing to embrace service user confidentiality. We have the same philosophy towards our service users whatever the frequency of our services, for example, daily, weekly or to help with recuperation or holiday relief cover for other carers (or even assistance to holidaymakers). We aim to encourage individual choice and recognise different social lifestyles and home environments. The service we provide is client-focussed. We aim to meet the requirements of each individual’s assessment and to monitor its progress so as to meet changing needs. Our Senior Carer/Manager will visit and discuss any requirements, preferences and advise accordingly. A care plan will be designed to meet the specific needs with service users input and that of their relatives and carers. Carers will then be assigned to carry out specific requirements. At the end of the first month, after the service has commenced, the Senior Carer/Manager will contact the client and carry out a small review to make sure that the service user is satisfied with the care he/she is receiving. On going reviews and questionnaires are completed to give feedback on the service.
