06/11/2025
🩺 Total Triage Request Guide (Lane End Medical Group)
This guide explains how to submit a medical or administrative request to Lane End Medical Group via our website or the NHS App.
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1. Submit Your Request
• Via the Website: Go to our website, laneendmedicalgroup.co.uk, and click the "Submit a Request" button/banner on the homepage.
• Via the NHS App: Log into the NHS App. Navigate to the Services section, then select 'Contact your GP about a health problem' (for medical queries) or an equivalent option for admin queries.
• Need 1 to 1 help? Contact the surgery to book an appointment for a 1 to 1 help session if you are unable to use the online form or app.
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2. Tell Us What You Need
• Choose your request type (e.g., medical advice, sick note, prescription query).
• Fill in the online form: Answer all the questions in the short form accurately and with as much detail as possible.
• Be specific: Include how long you've had symptoms, their severity, and any treatment you've already tried.
• One problem per form: Please submit only one medical or administrative issue per request to ensure efficient triage.
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3. Clinical Assessment (Triage)
• Your completed request is sent directly to the practice.
• A clinician (usually a GP-led triage team) reviews the information to decide the most appropriate next step and urgency.
• Requests are prioritised based on clinical need, not who submitted first.
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4. Our Response
• We will contact you to let you know how your request will be managed.
• The outcome could be:
o A phone call from a clinician.
o A self-book link for an appointment (phone or face-to-face).
o A message with advice or further instructions from a GP.
o Direction to another appropriate service (e.g., a local pharmacy).
• Urgent requests are typically dealt with on the day they are received.
