Edlesborough and Pitstone Village Surgeries

05/11/2025

ADVANCE NOTIFICATION ONLINE TRIAGE SYSTEM SURVEY

The surgery will be publishing to every patient that has an eMail address associated with their care record a survey form to gather their feedback regarding their experience before & after patient traige was introduced (July-2024).

Since the number of patients to be sent the link to the survey is large the messages will be staggered. We anticipate all the survey messages will be sent out by end-of-December. The message will be sent by eMail (and may appear in the NHS APP). The form title is "Edlesborough & Pitstone Surgeries Patient Feedback: Online Triage System"

Please take the opportunity to provide feedback about our patient triage system. We would anticipate it will take between 5 & 10 minutes to complete the survey.

Please do NOT include any personal information in your reply.

We anticipate being able to publish the results early in the new year (2026) once we have a suitable sample size of results.

For those patients WITHOUT an eMail they can access the survey here:

05/11/2025

ADVANCE NOTIFICATION 14-Nov - 19-Nov JUNIOR DOCTORS STRIKE

Juniors Doctors strikes are planned from 07:00 Friday 14-Nov-25 and due to conclude at 07:00 Wednesday 19-Nov-25.

These strikes will impact appointment availability and the time taken to obtain prescription signatures.

Please be patient & support our staff during these periods as they try and resolve queries as quickly & efficiently as possible.

Thank you

The British Medical Association (BMA) announced resident doctors strikes from July 25 to July 30 and called further strikes from Friday 14 November to Wednesday 19 November. Here, we tell you everything you need to know about resident doctor strikes,

04/11/2025

For awareness when submitting a Medical Traige request (NHS APP / Website) for the conditions listed below you may be sent a follow on request for further information and/or be provided with help & guidance to manage your condition. If you receive a follow on questionnaire please ensure that this is completed as it enables more effective care.

Conditions:
- Cough
- Urinary Tract Infection (UTI)
- Sore throat
- Back pain
- Mental health problem
- Sprain, strain or other minor injury
- Impetigo
- Shingles
- Infected insect bite
- Earache
- Sinus infection (sinusitis)
- Hay fever

We have made this change to show you more options to help you manage your health, but you can always still choose to contact us.

13/10/2025

Wednesday 15-Oct-25 Practice Learning Time (PLT)

As a reminder both Edlesborough & Pitstone Surgeries will close at 12:00.

Both surgeries will reopen as normal Thursday morning.

30/09/2025

GP Contract Changes being introduced 01-Oct-25

There are some small changes that are being introduced as part of the GP Contract Change 01-Oct-25 these are explained on our website

https://florey.accurx.com/p/K82079 Quote / Testimonial: CONSULTATION (updated 16-Jun-2025) As part of our Total Triage solution we have deployed accurx scribe which is a powerful tool which will…

29/09/2025

There has been a lot of coverage regarding the use of paracetomol during pregnancy. Detailed here is the NHS guidance.

https://www.nhs.uk/medicines/paracetamol-for-adults/pregnancy-breastfeeding-and-fertility-while-taking-paracetamol-for-adults/?

NHS medicines information on paracetamol and whether you can take it while pregnant or breastfeeding.

23/09/2025

You And Your General Practice effective 01-Oct-25.

This guide tells our patients what to expect from your general practice (GP) and how you can help them, so you get the best from the National Health Service (NHS).

Please be aware the information in the “You and Your General Practice” document is subject to national review.

The practice are taking steps to deliver your GP care in line with the document, subject to available staffing, equipment, software and other physical, legal, contractual and safety constraints.

https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

This information is also available via our website https://www.edlesboroughsurgery.co.uk/2025/09/23/you-and-your-general-practice/

Please be aware the information in the “You and Your General Practice” document is subject to national review and becomes effective 01-October-2025. The practice are taking steps to deliver your GP…

22/09/2025

PATIENT INFORMATION: UK Mobile Networks are switching off 2G & 3G

The 2G and 3G mobile networks are gradually being switched off over the next few years. Here’s what this means for you as a customer.

17/09/2025

Thursday 17-Sept-25 Practice Learning Time (PLT)

As a reminder both Edlesborough & Pitstone Surgeries will close at 12:00. Both surgeries will reopen as normal Friday morning

15/09/2025

OCTOBER is Quit Smoking Month

'NHS: Better Health - Let's do this' have put together a comprehensive program of resources to help you quit smoking.

The campaign is called "Stoptober!" and all the resources that you require are contained within the website including the quit journey, creation of a personal quit plan, helping others, the benefits & free NHS Quit Smoking APP.

Thinking about quitting smoking, ready to stop, or struggling to stay smoke-free? Find the tools, tips, and support you need for a healthier life.

15/09/2025

UPDATE: Power Restored at 14:30
PITSTONE SURGERY Power Outage 15-Sept-25

A power outage affecting the surgery was notified to us by UK Power Networks at 13:40.

Patients should attend their appointment(s) as planned.

The outage impacts our ability to answer telephone calls too hence, please bear with us and only call if you have an acute issue. Thank you

We will update this message when the issue has been resolved

08/09/2025

📣Patient triage update 📣

In the last 1 month we have triaged on average 1,802 medical enquiries.

53% were allocated face to face appointments (946 appointments)

16% were allocated telephone appointments (285 phone calls)

9% were given advice

6% were signposted to other local services (e.g pharmacies/ A&E)

5% were given prescriptions only

The remaining % were dealt with in an admin capacity

98.5% of the medical triages were seen, actioned and completed within 1 hour of patient submission

99.3% of admin triages were completed in 24 hours of patient submission

We have >20 routine doctor face to face appointments available within 2 weeks, and >65 routine phone consultations with doctors.

We are always looking to improve but over the last year of triage we really have seen huge improvements in speed of access to our team.

A big thank you to all our team for making this possible on a daily basis 😁👍🏻🎉👩🏼‍⚕️🧑🏻‍⚕️