Edlesborough and Pitstone Village Surgeries

04/12/2025

📣Monday 8th December 6pm📣

Educational talk about childhood minor illness🤧: when to seek help and when to manage at home from Dr White & Nurse Jayne Scott

Please submit an admin triage with your email for the Teams link to join us

03/12/2025

An enormous celebration at the surgery today. Our amazing Nurse Gill Hammond is celebrating 50 years in the NHS and a whopping 37 of those at Edlesborough and Pitstone Village Surgeries

02/12/2025

ADVANCE NOTIFICATION 17-Dec to 22-Dec RESIDENT/JUNIOR DOCTORS STRIKE

Resident/Junior Doctors strikes are planned from 07:00 Wednesday 17-Dec-25 and due to conclude at 07:00 Monday 22-Dec-25.

These strikes will NOT impact routine appointments booked with our permanent doctors & nurses however, will impact appointment availability and the time taken to obtain prescription signatures.

IF patients are impacted they will be informed directly by the surgery.

Please be patient & support our staff during these periods as they try and resolve queries as quickly & efficiently as possible.

Thank you

The BMA has announced new strike dates for resident doctors in England due to take place in December.

02/12/2025

OUTAGE Patient Management System (PMS)

UPDATE: 03-Dec 08:00 All systems are fully operational - service recovered

UPDATE: 02-Dec 16:45 we are starting to see systems recover however, we are not fully operational. Please hold off any non-urgent requests until Wednesday morning when our teams will have completed their system validation & resolved the backlog.

UPDATE: 02-Dec 16:00 Patient Triage creation has been stopped.

02-Dec approx 14:45 Patient Management System (PMS) OUTAGE

Please do not contact the surgery unless you have an immediate (urgent) need. We are unable to access our PMS hence, cannot access any records to advise patients. Booked appointments will continue however, some telephone appointments may be missed (for which we apologise in advance).

This message will be updated when we have more information

01/12/2025

Triage Request Creation (tip)

If there is no input, when creating a Triage request, the form will timeout after approximately 10 minutes.

It is not possible to submit a Triage request on/after the closure time - even if it was started before that deadline.

https://florey.accurx.com/p/K82079 Quote / Testimonial: GP Contract Introduction 01-Oct-25 (updated 30-Sept-25) Total Triage Changes with the introduction of the GP Contract Wednesday 01-Oct-25.

01/12/2025

Friends & Family Test Results November-25

Thank you for your candid feedback from your appointments with the surgery.

Some highlights from the survey results (almost 530 received):
• Friendly welcome from the receptionist Julie
• Triage worked perfectly and appointment offered very quickly. I felt the doctor was approachable, professional and very thorough.
• Gill Hammond has been treating me for an injury to the heel of my foot and has been so kind, reassuring and very competent.
• I’m always really impressed with the level of care I receive at both surgery’s. I really appreciate how thorough the doctors are with their investigation into why I’m experiencing my symptoms
• I was given the helpful advice in a professional and friendly way and I felt I was cared for. The surgery as a whole is brilliant and we are grateful to be patients there.
• Brilliant, painless, made me feel relaxed and was friendly and efficient.
• Always given the time to be listened to, and advice given without making you feel patronised. Dispensing staff were also amazing

We acknowledge that clinicians on occasions run late with their appointments – we appreciate your patience when this occurs. Although appointment times are, on average, 10 minutes medical / psychological need may dictate a longer consultation.

There were several comments relating to the NHS APP these need to be addressed by the NHS APP Support Team - we do not have any different access for support https://www.nhs.uk/contact-us/nhs-app-contact-us/

24/11/2025

NHS APP - Prescription Workflow

You can see the status of your NHS APP requested Repeat Prescription Request within the NHS APP. When the GP has prescribed your medication the dispensing process can commence

In the case of Edlesborough Dispensary (Dispensing Patients) the dispensing process will commence the working day after the medication has been prescribed.

In the case of Pharmacies (Non-Dispensing Patients) once the prescription has been approved it will be sent to them electronically for dispense.

In either the Dispensing or Non-Dispensing scenarios this can be seen from within the NHS APP.

The images here show (1) 'Waiting for GP approval' which occurs after you submit your request & (2) 'Prescribed' meaning that the request has been approved & dispensing can commence.

Workflow
- Open NHS APP
- scroll down to 'your health' section & select 'View & Manage Prescriptions'
- scroll down & select 'Your Approved Prescriptions' to view their status

24/11/2025

NHS APP NOTIFICATIONS please configure to ON

Please ensure that the NHS APP Notifications settings are set to "ON" to ensure that you receive information directly via the APP (a 'one-stop-shop'). IF you have not viewed your NHS APP message it will eventually timeout (current settings are 3 hours) and be delivered according to the method it was sent from the surgery (eMail or SMS).

IF your NHS APP Notification settings are set to OFF the messages sent from the surgery (by eMail or SMS) will be recieved via that method. The same information will be available on the NHS APP however, you will not receive a notification.

For details on how to change your NHS APP Notification settings see:

What we use notifications for in the NHS App, and how to turn them on or off.

17/11/2025

🩺Please be aware that resident doctors (previously referred to as junior doctors) will be on strike from 14-19th November

This will no affect any of our routine appointments with our permanent doctors or nurses. Any affected patients will notified directly 🩺

17/11/2025

Reminder Tuesday 18-Nov-25 Practice Learning Time (PLT)

Both Edlesborough & Pitstone Surgeries will close at 12:00 for PLT. Both surgeries will reopen as normal 19-Nov-25

17/11/2025

Repeat Prescriptions – Making It Easier for Everyone

If you have a repeat prescription with several items, the easiest and most efficient way to manage it is to order all your medication together once a month, rather than requesting individual items as you need them.

Why does this help?
• It reduces the number of approvals your clinician needs to make.
• It speeds up the dispensing process, whether through our dispensary or a pharmacy.
• It helps keep costs down for the NHS and avoids unnecessary delays.

If you use the NHS App, you’ll receive a confirmation when your clinician has approved your prescription for dispensing.

Tip for those who pay for prescriptions: If you regularly need one or more items each month, an NHS Prescription Prepayment Certificate (PPC) could save you money. For example, the current annual PPC costs £114.50 (check the website for updates). That works out at about £9.54 per month if you have at least one item — compared to the standard charge of £9.90 per item.

Find out more here: NHS PPC Information

A PPC could save you money if you pay for your NHS prescriptions. The certificate covers all your NHS prescriptions for a set price. You will save money if you need more than 3 items in 3 months, or 11 items in 12 months. The prescription charge in England is £9.90. A PPC costs:

12/11/2025

RESOLVED 12-NOV-25 09:30

Wednesday 12-Nov 08:00 - we are aware of an issue with our triage & telephony systems - we are working with our suppliers to resolve & will update when the situation changes.

Appointments will proceed as scheduled