09/03/2026
Thinking about home care for a loved one… but not sure where to start?
If you’ve never stepped into the world of home care before, it can feel overwhelming. There’s new terminology, and many new decisions.
And often, a lot of emotion tied up in it all. So, you might be asking yourself, where do I begin.
To help, we've put together some key questions you could ask on an initial phone call.
• How do you match Care Professionals and clients?
• What happens if Mum doesn’t like her Care Professional?
• Do your Care Professionals drive? Can Dad still get to appointments?
• Do you help with personal care?
• What’s your CQC rating?
This is a key question! The Care Quality Commission (CQC) independently inspects care providers, so it’s always worth asking about inspection ratings and reports as transparency matters (we're rated 'Outstanding' by the way!)
However, the most important thing to remember is: you are allowed to ask questions, as many as you need!
If you’d like a friendly, no-pressure chat about care for your loved one, our Home Instead Epsom and Dorking team is always here to help.
Contact us today to learn how Home Instead Epsom & Dorking can support you on your journey to care.
📞 Call: 01372 741544
💻 Visit: https://go.homeinstead.co.uk/3Zu0QsM
