14/03/2026
Each month we share the number of DNA (Did Not Attend) appointments across our practice sites on the notice boards in our waiting rooms.
Following feedback from patients, we understand that the number alone doesn’t always give the full picture. To provide better context, we will now also display what percentage of our total appointments these DNAs represent.
Year to date, 2.5% of appointments at our practice have not been attended, which is below the NHS average for GP practices of around 5%. While this is encouraging, we know that even a small number of missed appointments can prevent other patients from getting the care they need.
In February, 102 appointments were not attended with no reason given, which represented 1.8% of all appointments that month.
We continually work to reduce missed appointments so that we can make as many appointments as possible available for patients who really need them. If you can no longer attend your appointment, please let us know as soon as possible so we can offer that time to another patient.
Thank you to all patients who contact us to cancel or rearrange appointments — it really does make a difference.
