08/03/2026
š£ A Gentle Reminder About My Cancellation Policy & Illness Guidelines
As a small, specialist practice, every appointment at NM Massage Therapy is held just for you. To keep things fair, accessible, and sustainable for everyone, I have a clear cancellation policy in place.
⨠Cancellations with less than 24 hoursā notice, or missed appointments, will incur the full session fee.
Shortānotice gaps are almost impossible to fill, and that time has been set aside exclusively for your care.
I completely understand that life happens ā illness, emergencies, and unexpected events are part of being human. If something comes up, please let me know as soon as you can.
š Why I Canāt See Clients Who Are Unwell
This part matters deeply.
Alongside lipoedema and restorative work, I also provide oncology massage. Many of my oncology clients are undergoing treatments such as chemotherapy, which can significantly reduce immune function. Even a mild cold or virus that feels āmanageableā for most people can be genuinely dangerous for someone who is immunocompromised.
To keep everyone safe:
⨠If youāre feeling unwell ā even slightly ā please reschedule your appointment.
There is never any judgement. Your honesty protects vulnerable clients and helps me maintain a safe, therapeutic environment for everyone.
⨠If you arrive showing signs of illness, I will need to reschedule your session, and the cancellation policy will still apply. This isnāt about punishment ā itās about safeguarding people whose bodies are already working incredibly hard.
š Thank You for Your Understanding
Clear boundaries allow me to offer the level of care, safety, and nervousāsystemāsensitive support my clients deserve. Iām so grateful for your respect, your communication, and the community weāre building together.
Nicole
NM Massage Therapy