Grove Medical Centre

04/03/2026

Howard House Practice

04/03/2026

We hope you’re all aware of our PPG (Patient Participation Group). The PPG is made up of patients who meet with us every few months to help improve communication between the surgery and our patients.

Recently, the group worked on a project to secure funding for patient wristbands. These are similar to traditional medical alert bracelets and are designed to indicate certain medical conditions, such as diabetes, epilepsy, or the use of blood thinners.

The PPG successfully obtained funding and arranged for silicone wristbands to be produced for us to distribute to appropriate patients. As this was their first project of this kind, it has started on a small scale, with three types of wristbands available: blood thinners, epilepsy, and diabetes.

We understand that not everyone will wish to wear a wristband displaying their medical information. However, this initiative is a thoughtful gesture from the PPG and a great example of collaborative working between patients and the practice.
The wristbands will be offered to patients when they are seen in clinics for their annual reviews.
We are really proud that our PPG have been able to make a small difference to some of our patients.
If you are registered at the Grove and would be interested in joining the PPG please let us know.

03/03/2026

February 2026;

Our most recent feedback from February 2026 in the friends and family test is as follows;

We had 10 responses. 9 of those were marked as very good and 1 was marked as very poor. Some of the comments made were;

Sally P was lovely and pleasant, 10 out of 10.

Kind and considerate.

Nicky G was very helpful and gave good advice.

Everyone i see here is wonderful. I couldn't be happier with my treatment.

Never able to see the same Doctor more than once, leading to rushes on the phone.

26/02/2026

Afternoon, please be aware and patient if you are trying to contact us this afternoon, our phone lines seem to be cutting out. We are on it and calling our phone provider to sort this issue out asap

Thank you

22/02/2026

Morning, please be aware due to the high quantity of urine samples that as of tomorrow we will be asking for any urine samples for possible infections to be handed into reception by 11:30.

If you are bringing a sample in for an appointment like an annual review please carry on with bringing these into your appointment.

Thank you

16/02/2026

16/02/2026

We are proud to employ a diverse team at the Grove who provide high quality care to every patient. All of our clinicians are fully qualified healthcare professionals and speak English. We would like to make it clear that requests to see or speak only with a clinician who has a specific type of English accent will not be accommodated. Such requests are inconsistent with our commitment to equality and diversity and all of our staff firmly follow our surgery policy regarding this.

12/02/2026

📢 *Service Notice – Felixstowe Pharmacy (Day Lewis)*
Please be advised that the prescription text notification service at Felixstowe Pharmacy is currently unavailable.
If you submitted a prescription request on or before 11/02/2026, your medication is now ready for collection from the pharmacy.
We appreciate your patience and understanding.

08/02/2026

We are going to be having some building work carried out downstairs over the next couple of weeks. We are hoping this doesn’t create too much noise and disruption but please do bear with us. We will try our hardest to keep the noise to a minimum.
Thank you for your cooperation.