Care Connect

04/12/2025

Did you know we offer a FREE Home From Hospital service?💙🏠

Have you or a loved one recently come out of hospital and need a bit of help to get back home safely? Or have you got an upcoming operation or stay over the winter months?

The Home From Hospital service is here to support County Durham residents in the days following discharge — offering assistance with everyday tasks, a friendly check-in, and the support you need to settle back into home life.

Whether it’s help with shopping, preparing meals, or just a reassuring call to make sure everything’s okay — we’re here for you. If you or someone you know could benefit, reach out today:

📞 0300 026 9195
💻 Visit: www.durham.gov.uk/HomeFromHospital

01/12/2025

If you or a loved one is at risk of falls, a fall detector can make all the difference.

This smart, lightweight wrist-worn device is designed to automatically detect a hard fall and send an alert for help — even if the person can’t press a button.

💡 Why our customers love our fall detectors:

✔️ Automatic fall detection – raises an alert immediately
✔️ Manual help button – press for assistance anytime
✔️ Fast response – connects directly to our 24/7 Control Room
✔️ Comfortable & discreet – easy to wear day and night
✔️ Boosts confidence – helping people stay independent at home

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐www.durham.gov.uk/article/27976/Telecare-sensors-to-keep-you-safe-and-independent-at-home

27/11/2025

Looking for a way to stay safe and independent at home? 🏡

Durham County Council offers a Telecare service!

Designed to help people remain living in their own home, with added safety and peace of mind for themselves and their loved ones, Telecare could be a great choice for you or your family.

With sensors and alarms that can detect:
✅falls
✅smoke
✅floods
✅extreme temperatures
✅if someone has left home unexpectedly
✅epilepsy

Telecare provides 24/7 monitoring and support.

If you’d like more information, or want to find out how to get Telecare at home, check out the details on the Durham County Council website.

➡️www.durham.gov.uk/article/27976/Telecare-sensors-to-keep-you-safe-and-independent-at-home

Or call us on 03000 262 195.

Care Connect is County Durham's emergency contact service that gives you support to remain living independently in your home, 24 hours a day, 7 days a week, 365 days a year. This page is not manned 24/7, for any enquiries call 03000 262 195.

19/11/2025

❄️ Snow Alert – Please Take Care ❄️

The snow is really coming down out there! Roads and paths are getting slippery. Please take extra care if you need to go out, and make sure you’re wrapped up warm.

If you can, take a moment to check in on any elderly neighbours, friends, or family members. A quick call or knock on the door can make a huge difference in weather like this❤️

Stay safe, stay warm, and look out for each other❄️💙

Care Connect are here 24/7 and still operating and responding across County Durham. Don't be afraid to press your pendant to speak to an Operator or contact us below:

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

14/11/2025

Do you support parents or older family members?

Care Connect offers simple technology with a response, ready any time day or night, so your loved ones can live life their way — safely, confidently, and independently.

Care Connect is always supportive, not intrusive💛

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

12/11/2025

Colder weather and darker days can bring different challenges.

At Care Connect, we’re here 24 hours a day, all year round, so you don’t have to worry about being alone if things go wrong.

From our simple pendant alarms to telecare sensors, our service is designed to help you feel safe and independent at home. Stay warm, safe, and let us take care of the rest.

Call us today to find out how we can help.
📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

05/11/2025

💬 “I want to stay in my own home as long as I can.”

It’s something we hear so often — and with Care Connect, it’s possible!

Our local team is here 24/7, helping your loved ones live safely and independently, with support at the touch of a button.

Independence doesn’t mean being alone — it means having confidence, comfort, and care when it’s needed most. ❤️

👉 Learn more at: www.durham.gov.uk/careconnect

03/11/2025

As the darker nights draw in across County Durham, it’s the perfect time to check in on loved ones.

With Care Connect’s around-the-clock support, you can rest easy knowing our 24 hour service is always there.

If you have grandparents, parents or neighbours who might appreciate a little extra peace of mind this, tell them about Care Connect today.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect

01/11/2025

💙 Are you soon to be discharged from hospital and heading home?

The Home from Hospital service provided by Care Connect is here to help you settle back in peacefully.

It’s free, for adults 18+, and offers the extra support you might need during this transition.

Get back on your feet with a little extra support while you adjust.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/HomeFromHospital

30/10/2025

Our Telecare service is a lifeline for many older, vulnerable people across County Durham.

Find out how just one customer benefits from a fall detector and our 24 hour response service in our video.

For more information about making a referral, and all the equipment we can offer, please contact us or take a look at our website:

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/article/27976/Telecare-sensors-to-keep-you-safe-and-independent-at-home

21/10/2025

Looking for a new role? Are you passionate about helping people live safely and independently in their own homes?

Join our Response team as a Telecare Responder and make a real difference every day!

📍 Location: County Durham
⏰ Hours: 12 hour shifts (including days and nights)
💰 Salary: £28,142 to £31,022 per annum

Our Telecare Responders are the reassuring voices and helping hands when someone needs support — responding to alerts, carrying out welfare checks, and providing compassionate care when it matters most.

✨ We’re looking for someone who is:
✅ Calm under pressure
✅ Caring and reliable
✅ Able to drive and work flexible hours

Ready to join a team that puts people first?
👉 Apply now at northeastjobs.org.uk/job/Telecare_Responder/281916

17/10/2025

Receiving great feedback like this means the world to us.

Helping during your time of need is what our service is all about. That we are able to bring peace of mind and help during an emergency to all the family brings us a great sense of job satisfaction.

If you our a family member is thinking about a personal alarm, contact us today on 03000 262 195.

📞 03000 262 195
📨 care.connect@durham.gov.uk
🌐 www.durham.gov.uk/careconnect