What are the opening hours?

Monday 7:30am - 5:30pm Tuesday 7:30am - 5:30pm Wednesday 7:30am - 5:30pm Thursday 7:30am - 5:30pm Friday 7:30am - 5pm

Supportive

Our professional quality volunteer transport, domiciliary home care, training and support services are managed from our base in Ferryhill.

We are a forward thinking Registered Charity, multifaceted Health and Social Care Provider, Supportive has grown from humble beginnings to become one of the preferred partners, delivering best-in-class services for people living in the Northeast. We offer premium care and support to people of all ages in the cities, towns and villages in the County Durham area. http://www.supportive.org.uk/

19/02/2026

Supportive's next PPE drop off! Our PTS driver will be at the below locations. 💜
Please call 07974587762 to pre book and advise the amount of PPE so we can have it ready.

17/02/2026

💜 Making Pancake Day inclusive💜
Small moments matter. From choosing toppings to sharing memories, here are simple ways to include service users and make the day meaningful.
Make it social – Share memories, talk about traditions, or enjoy pancakes together
Promote independence – Support what they can do, not what they can’t
Include everyone – Even watching, smelling, or choosing counts as meaningful engagement

16/02/2026

💖 Love was truly in the air at Supportive this Valentine’s Day! 💖

Our Head of Operations, Kirsty, shared a beautiful reminder that Valentine’s Day is a time for reflection — celebrating love, care, and the importance of supporting one another every single day.

We brought our service users and staff together for meaningful activities, creating Valentine’s cards and pictures filled with kindness and creativity. The room was full of laughter, connection, and shared moments that reminded us just how special our community is.

A huge thank you to our lovely Paige from the Finance Team for the delicious sweet treats — they were enjoyed by everyone and added an extra touch of joy to the day! 🍰✨

It was also incredibly special for Kirsty to be back from maternity leave, celebrating such memorable and heartfelt moments alongside our amazing staff and wonderful service users.

At Supportive, we are proud of the caring, compassionate environment we create together — where both staff and service users feel valued, connected, and supported.

💕

14/02/2026

Love is in the little things 💖
Valentine’s Day is a reminder that care is all about connection, kindness, and the little moments that brighten someone’s day. Whether it’s a shared cup of tea or a friendly chat, our carers help bring a bit of love into every home ❤️

13/02/2026

National Apprentice Week – 9th -15th February 2026💜

Here is what Carol Reynolds our chair of trustees had to say:

It was lovely to see our 2 apprentices this week; Olivia working in HR & Neve in Home Care, who both started with us in June 2025.

Thank you for your commitment and strengthening our teams, we are honoured to support your journey and excited to see the impact you will continue to make within Supportive.

You should both be proud of the work you do and the difference you make!

12/02/2026

Our monthly chat and chill is Thursday 19th February at our Ferryhill office, we would love to see you! 💜

09/02/2026

We’re currently recruiting Healthcare Assistants to join our team at Supportive across the following areas:
Spennymoor, Ferryhill/Chilton, Shildon/Bishop Auckland, Sedgefield & Coxhoe.
If you’re interested, please contact HR on 01740 658880 (option 4) to discuss the role further. 💜

04/02/2026

World Cancer Day 💜

Today we stand with everyone affected by cancer. Those living with it, those supporting loved ones, and those we remember. At Supportive, we are proud to provide compassionate, person-centred care that supports comfort, dignity, and independence at home.

03/02/2026

January Stars of The Month⭐️
Thank you so much to everyone, as always - we couldn't do it without you all.💜

26/01/2026

We’re currently recruiting Healthcare Assistants to join our team at Supportive across the following areas:
Sedgefield, Seaham, Shildon, Bishop Auckland and Newton Aycliffe.

If you’re interested, please contact HR on 01740 658880 (option 4) to discuss the role further. 💜

Address

Chapters House, 7A Dean & Chapter Industrial Estate
Ferryhill
DL178LH

Opening Hours

Monday	7:30am - 5:30pm
Tuesday	7:30am - 5:30pm
Wednesday	7:30am - 5:30pm
Thursday	7:30am - 5:30pm
Friday	7:30am - 5pm

Telephone

+441740658880

Website

http://www.supportive.org.uk/

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Our Story

We are Supportive. We a registered charity and not for profit organisation founded in 1994 support people in the County Durham and North East to live full and active lives with the freedom of choice in their own future.

Our professional quality volunteer transport, PTS, domiciliary home care, training and supportive services, are managed from our base in Ferryhill where we offer premium care and reliability to people of all ages in the cities, towns and villages in the County Durham area.

At Supportive we care. We place people at the heart of everything we do, delivering independence and support to those who need us, those who invest in us and those around us. http://www.supportive.org.uk/