What are the opening hours?

Monday 7:30am - 5:30pm Tuesday 7:30am - 5:30pm Wednesday 7:30am - 5:30pm Thursday 7:30am - 5:30pm Friday 7:30am - 5pm

Supportive

Our professional quality volunteer transport, domiciliary home care, training and support services are managed from our base in Ferryhill.

We are a forward thinking Registered Charity, multifaceted Health and Social Care Provider, Supportive has grown from humble beginnings to become one of the preferred partners, delivering best-in-class services for people living in the Northeast. We offer premium care and support to people of all ages in the cities, towns and villages in the County Durham area. http://www.supportive.org.uk/

05/12/2025

Happy International Volunteers Day! 🌍💜
Today we celebrate the incredible people who give their time, energy, and hearts to support others.

To our volunteer drivers: Thank you! You make every journey possible. 🙌💜
On this special day, we honour your generosity, your patience, and your drive (literally!). Thank you for always showing up for our community.

International Volunteers Day also reminds us how important volunteers are—and how much their impact continues to grow.

Do you have a morning or afternoon free each week? 🌟
You could make a real difference in someone’s life by volunteering with our Transport Services. 🚗💙

If you’d like to learn more, please call 01740 658880 (Option 2) or email info@supportive.org.uk
We’d love to hear from you!💜

04/12/2025

We’re currently recruiting Healthcare Assistants to join our team at Supportive across the following areas:

Trimdon, Chilton/ Ferryhill, Shildon/ Bishop Auckland, Coxhoe and Sedgefield.

If you’re interested, please contact HR on 01740 658880 (option 4) to discuss the role further. 💜

03/12/2025

💜Retirement💜

We would like to take a moment to appreciate Joyce and wish her well in her retirement. Joyce has been an asset to Supportive for over a decade. Her dedication, empathy, and unwavering support have made a lasting impact on all of us here at Supportive and touched the lives of many of our service users.

She has played an integral role in supporting young people into care, helping to lay the foundations of what makes a great Health Care Assistant. Joyce, you will always be welcome for that cup of coffee — please don’t be a stranger! 💜

02/12/2025

November Stars of The Month⭐️
Thank you so much to everyone, as always - we couldn't do it without you all.💜

27/11/2025

✨ A Magical Day at Beamish ✨

Yesterday we partnered up with Official New College Durham and enjoyed a truly magical day filled with laughter and joy in the wonderful setting of —made even more special by its festive Christmas atmosphere.

This experience gave our service users the opportunity to share stories from the past, offering insightful moments that will help lay the foundations of care, empathy, and the power of communication for the students. In return, the students spoke about life today, how technology is evolving, and what they enjoy most about studying Health and Social Care.

We are incredibly fortunate to work so closely with New College Durham and to have developed such a strong, long-standing relationship. Together, we are helping to future-proof the staffing challenges faced within social care while giving young people in our communities the chance to enrich their learning journey.

Our Home Care Manager, Katie, said:
“We are very fortunate to be able plan and provide these days out for our service users. It’s also great way for the students to gain hands on experience and learn the basic skills required to carry out such a rewarding career looking after others.”

20/11/2025

Supportive's next PPE drop off! Our PTS driver will be at the below locations. 💜
Please call 07974587762 to pre book and advise the amount of PPE so we can have it ready.

18/11/2025

Our monthly chat and chill is Thursday 20th November at our Ferryhill office, we would love to see you! 💜
We’re honouring Children in Need with true Pudsey spirit!💛🐻

17/11/2025

Staff Appreciation Post - We will never get tired of sharing excellent feedback about Supportive employees and volunteers!💜

14/11/2025

Our amazing staff came together this week to raise money for children in need, and we couldn’t be more proud. 💛

Every donation, every idea, and every effort made a real difference. Thank you to our team for proving once again that compassion is at the heart of everything we do.

12/11/2025

Out and about at New College Durham!

Over the last few weeks, members of our team visited Health and Social level 4 and 5 students at New College Durham to share their knowledge and experience across a range of important topics in Health and Social Care.

Jill talked all about Leadership and Management theories and how these apply in real working environments.
Rob delivered a session on Cancer and its impacts on the human body.
Katie discussed the Principles of Personal Development and why ongoing growth and reflection are so important in Health and Social Care.

It was a fantastic opportunity to connect with future professionals, share real-world experiences and hopefully inspire the next generation in Health and Social Care!

A big thank you to New College Durham for welcoming our team and giving us the opportunity to share our insights with the next generation of professionals!

05/11/2025

🎆🔥 Happy Bonfire Night from all of us at Supportive! 🔥🎆

As the skies light up tonight, we're reminding everyone- especially our valued clients and their families- to enjoy the celebrations safely. 💛

Our dedicated carers will be out as usual, providing support and companionship, and ensuring that those we care for feel safe and comforted amidst the bangs and sparkles of the evening. 👩‍⚕️🏡

Here are a few Bonfire Night safety tips:
✔️ Keep pets and vulnerable loved ones calm and indoors
✔️ Close windows and curtains to reduce noise
✔️ Avoid setting off fireworks near homes or care visits
✔️ Enjoy organised displays where possible—it’s safer and more spectacular!

Let’s keep our communities warm, safe, and cared for tonight. 💥
Stay safe, and have a sparkling Bonfire Night! ✨

04/11/2025

October Stars of The Month⭐️

Thank you so much to everyone, as always - we couldn't do it without you all.💜

Address

Chapters House, 7A Dean & Chapter Industrial Estate
Ferryhill
DL178LH

Opening Hours

Monday	7:30am - 5:30pm
Tuesday	7:30am - 5:30pm
Wednesday	7:30am - 5:30pm
Thursday	7:30am - 5:30pm
Friday	7:30am - 5pm

Telephone

+441740658880

Website

http://www.supportive.org.uk/

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Our Story

We are Supportive. We a registered charity and not for profit organisation founded in 1994 support people in the County Durham and North East to live full and active lives with the freedom of choice in their own future.

Our professional quality volunteer transport, PTS, domiciliary home care, training and supportive services, are managed from our base in Ferryhill where we offer premium care and reliability to people of all ages in the cities, towns and villages in the County Durham area.

At Supportive we care. We place people at the heart of everything we do, delivering independence and support to those who need us, those who invest in us and those around us. http://www.supportive.org.uk/