What are the opening hours?

Monday 7:30am - 5:30pm Tuesday 7:30am - 5:30pm Wednesday 7:30am - 5:30pm Thursday 7:30am - 5:30pm Friday 7:30am - 5pm

Supportive

Our professional quality volunteer transport, domiciliary home care, training and support services are managed from our base in Ferryhill.

We are a forward thinking Registered Charity, multifaceted Health and Social Care Provider, Supportive has grown from humble beginnings to become one of the preferred partners, delivering best-in-class services for people living in the Northeast. We offer premium care and support to people of all ages in the cities, towns and villages in the County Durham area. http://www.supportive.org.uk/

05/04/2026

Wishing all our clients, families, and dedicated care team a peaceful and joyful Easter 🐣🌷

At this special time of year, we’re reminded of the importance of kindness, compassion, and togetherness; values at the heart of everything we do.

Thank you for trusting us to care for your loved ones. 💛
Happy Easter from all of us!

03/04/2026

Stress Awareness Month 💜

To our incredible staff- the compassion and dedication you show every day does not go unnoticed. Supporting others can be rewarding, but it can also be emotionally and physically demanding. This month is a reminder that your wellbeing matters too.

Take a moment to check in with yourself, talk to someone you trust, and don’t be afraid to ask for support when you need it. Looking after yourself isn’t a luxury, it’s essential.

Thank you for everything you do. 💜

02/04/2026

World Autism Awareness Day 🌈

Today we recognise and celebrate the unique strengths, perspectives, and experiences of autistic individuals. In domiciliary care, understanding, patience, and person-centred support make all the difference in helping people feel valued, respected, and safe in their own homes.

Let’s continue to learn, listen, and promote acceptance — not just today, but every day.

Together, we can create a more inclusive and supportive community 💜

01/04/2026

We’re excited to share a very important update… 👀

After months of careful planning, team discussions, and exploring ways to make our service even more standout, we’re officially introducing a brand new uniform colour for our carers… high-visibility neon orange 🧡✨

Why the change? We thought you might ask…

-Easier to spot when you need us most 🚨
-Brighter days, brighter moods ☀️
-No more uniform mix-ups in the laundry 🧺
-A bold new look to match our bold commitment to care

We’ll be rolling this out soon, so don’t be surprised if your next visit comes with an extra pop of colour! Rest assured, it’s still the same friendly faces and the same high-quality care—just with a slightly more vibrant twist 😉

Let us know what you think of the new look… we’re very excited about it!

23/03/2026

APPRECIATION POST INCOMING!
💜we LOVE hearing about all the amazing things you all do for our Service Users 💜

19/03/2026

Supportive's next PPE drop off! Our PTS driver will be at the below locations. 💜
Please call 07974587762 to pre book and advise the amount of PPE so we can have it ready.

16/03/2026

We’re currently recruiting Healthcare Assistants to join our team at Supportive across the following areas: Trimdon/ Fishburn, Wheatley Hill/ Thornley, Shildon/Bishop Auckland, Newton Aycliffe, Coxhoe, Seaham, Peterlee, Sedgefield & Spennymoor.

If you’re interested, please contact HR on 01740 658880 (option 4) to discuss the role further. 💜

12/03/2026

Our monthly chat and chill is Thursday 19th March at our Ferryhill office, we would love to see you! 💜

09/03/2026

💜Our head of corporate services Jill said:

We recently held a Cervical Cancer Awareness Day at Supportive, which was very well received by our staff. The session helped raise awareness about the importance of early detection, regular screening, and understanding the signs and symptoms associated with cervical cancer.
Facts shared during the awareness session included:
• Cervical cancer is one of the most preventable types of cancer due to regular screening and early detection.
• The HPV (Human Papillomavirus) virus is responsible for nearly all cases of cervical cancer.
• Regular cervical screening (smear tests) can detect abnormal cell changes before they develop into cancer.
• In the UK, cervical screening is offered to people with a cervix aged 25–64.
• Early detection significantly increases the chances of successful treatment.

The day was made even more special as we were joined by our partners in the Pioneering Care Partnership, who supported the session and helped share valuable information and guidance with our team. Their involvement strengthened the importance of partnership working in promoting health awareness and supporting our staff and community.💜

06/03/2026

February Stars of The Month⭐️
Thank you so much to everyone, as always - we couldn't do it without you all.💜

03/03/2026

March is Endometriosis Awareness Month 💛

Endometriosis affects around 1 in 10 women and those assigned female at birth worldwide, yet it can take an average of 7–10 years to receive a diagnosis.

This condition occurs when tissue similar to the lining of the womb grows elsewhere in the body, often causing chronic pain, heavy periods, fatigue, and fertility challenges. Despite how common it is, many people struggle to be heard or taken seriously.

At Supportive, we recognise the daily impact endometriosis can have.

You are not alone. 💛

Address

Chapters House, 7A Dean & Chapter Industrial Estate
Ferryhill
DL178LH

Opening Hours

Monday	7:30am - 5:30pm
Tuesday	7:30am - 5:30pm
Wednesday	7:30am - 5:30pm
Thursday	7:30am - 5:30pm
Friday	7:30am - 5pm

Telephone

+441740658880

Website

http://www.supportive.org.uk/

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Our Story

We are Supportive. We a registered charity and not for profit organisation founded in 1994 support people in the County Durham and North East to live full and active lives with the freedom of choice in their own future.

Our professional quality volunteer transport, PTS, domiciliary home care, training and supportive services, are managed from our base in Ferryhill where we offer premium care and reliability to people of all ages in the cities, towns and villages in the County Durham area.

At Supportive we care. We place people at the heart of everything we do, delivering independence and support to those who need us, those who invest in us and those around us. http://www.supportive.org.uk/