31/12/2025
📢 IMPORTANT INFORMATION - PLEASE READ AND SHARE
Hogmanay and the first few days of 2026 will be very busy for the 111 service, which may mean a prolonged wait for calls to be answered. Here's what you can do to help yourself, save time, and help us care for those in the most need first.
📱NHS inform has a range of symptom checkers for common illnesses and conditions you can use to help you decide what to do next: https://nhs24.info/symptom-checkers
🤒Check out the winter illness hub on NHS inform if you need help with colds, flu, coughs, sickness bugs, etc: https://nhs24.info/winter-illness
đź’ŠIf your call is related to medicines please visit https://nhs24.info/accessing-medicines
Whether it is prescribed or non-prescribed medication, our guide to accessing medication can save you time. You might not need to call 111.
✔️By using NHS resources wisely, we can keep well and get the care we need quickly, safely and as close to home as possible.
Find out more about how to access the : https://nhs24.info/RightCareRightPlace
If you are using a mobile phone to call please switch to WiFi calling and ensure your device is charged. This will help to prevent your call being disconnected. Some mobile providers disconnect calls due to network capacity demand. NHS 24 does not cut calls.
NHS 24's staff are working exceptionally hard to answer as many calls as we can, quickly and safely. Please be patient and we will answer. If you can try the above options first, it could save you time. We want to help you get the right care, in the right place. đź’™