Cleveland Surgery

11/12/2025

Zero Tolerance Reminder – Please Be Kind to Our Staff

We would like to remind all patients that our practice operates a strict Zero Tolerance Policy. Recently, we have experienced several incidents of unacceptable behaviour towards our staff. Abuse of any kind will not be tolerated under any circumstances.

Behind the desk, day in and day out, our teams face challenging situations, including inappropriate language and rude behaviour. This has a real impact on their wellbeing and their ability to provide the care you deserve.

We understand that healthcare can be stressful, and it’s natural to feel worried or frustrated at times. However, please remember that our staff are people too — doing their best within a stretched NHS and working hard to support you.

We ask that you treat all staff with the same respect and courtesy you expect in return. By remaining patient and considerate, you help us maintain a calm and safe environment for everyone.

Please note that any abusive behaviour may result in removal from the practice list in line with NHS policy.

Thank you for your understanding, kindness, and cooperation.

03/12/2025

Looking for a GP role that puts you first?

Join Welby Group at Cleveland Surgery, Gainsborough, for 4 sessions/week (Tuesdays & Thursdays) in a supportive, forward-thinking team.

Why you’ll love it:
☕ Daily 30-min clinical discussion over coffee — collaborate, reflect, and learn every day
📚 Protected CPD & study leave in line with BMA guidelines
🏡 Minimal home visits thanks to our ACP support
⏱ Opportunity for extra extended shifts and mentoring junior colleagues
💻 SystmOne intelligent add-on to reduce admin burden
💷 Starting salary £11,000 per session, uplifted after probation
📅 Capped appointments, NHS Pension, indemnity cover, and career development pathways

📍 Gainsborough: A historic, family-friendly market town with riverside views, green spaces, affordable housing, and excellent regional connections.

Take the next step in your GP career and join a team that values your time and growth.

Apply now: https://thewelbygroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=a0c6a1a8-322f-4946-8bed-c36e145e829c

📧 hr@welbyhealth.co.uk

02/12/2025

🌟 We’re Hiring! Part-Time Care Administrator 🌟

18 hours per week • Daytime only • Hybrid working • No weekends

Trent Care Network is looking for a caring and organised Care Administrator to join our Frailty Team based at Cleveland Surgery, Gainsborough.

Perfect for parents, carers, or anyone wanting a flexible role that still makes a real difference. You’ll help coordinate care for our frail and elderly patients, supporting a compassionate, community-focused team.

What we offer:
✅ Hybrid working
✅ Family-friendly daytime hours
✅ NHS Pension 23.7% contributions
✅ 33 days annual leave (pro-rata)
✅ Supportive, welcoming team

👉 Apply here: https://thewelbygroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=58fdc3cf-4194-4b90-92e9-dc04e31f290c

Apply soon – we may close the vacancy early if we receive lots of applications!

25/11/2025

Are you struggling with acne?

We’ve teamed up with a local GP surgery for a study on new treatment options. If you’re not on oral antibiotics, you may qualify to participate.

Stay tuned for a text message with details on how to get involved!

20/11/2025

We’re supporting Healthwatch Lincolnshire’s major new study that takes the pulse of health and social care in Lincolnshire.

By completing this survey about your recent experiences at anywhere from your GP and dentist to hospital care or a care home, you will help to create a detailed picture of the state of healthcare in Lincolnshire.

This will be used as evidence of what areas need attention ahead of upcoming changes to the NHS and councils.

Everyone in Lincolnshire is eligible for the survey, so please share far and wide.

The State of Health and Care in Lincolnshire - a major survey

13/11/2025

📞 Phone Lines Currently Down

We’re currently experiencing technical issues with our phone lines and are unable to take calls at the moment.

Our team is aware of the problem, and we’re working with our provider to get this resolved as soon as possible.

If you need to contact us, please use AskmyGP or visit the practice in person.

We apologise for the inconvenience and appreciate your patience while we get this sorted.

11/11/2025

🌟 We’re Hiring! Medical Receptionist – Cleveland Surgery 🌟

Do you love chatting to people and helping others? We’re looking for a friendly, caring Medical Receptionist to join our lovely team at Cleveland Surgery in Gainsborough.

You’ll be the welcoming face for our patients — greeting and assisting them, booking appointments, managing enquiries, and supporting our fantastic clinical team.

Hours: Monday to Friday & rotational Saturdays and 1 evening per week from 18:30-20:00.

What we’re looking for:
✅ Great communication and customer service skills
✅ Confident with IT (SystmOne experience a bonus)
✅ Friendly, calm, and a true team player

We offer:
🌿 NHS Pension (23.7%)
🌿 Sick pay & free parking
🌿 28 days annual leave (pro-rata)
🌿 Supportive, family-like atmosphere

Be part of something special — join The Welby Group, where care and teamwork come first.

👉 Apply now: https://thewelbygroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=88e3c5fd-6609-430c-ba66-0a35d95bc823

Questions? Email HR@welbyhealth.co.uk

04/11/2025

🌟 High Intensity Use Key Worker – Be Part of Something New in Lincolnshire! 🌟

We’re looking for two full-time Key Workers to join Trent Care Primary Care Network, covering Gainsborough, Saxilby and Hibaldstow.

Do you believe people deserve the right support to live their best lives?
Are you the kind of person who listens, connects, and wants to make a real difference?
Have you been waiting for the right role to help change how we support our communities?

This is it. 🙌

We’re a group of five GP practices working together to do things differently. Too often, people turn to urgent or emergency care when what they really need is someone who can take the time to understand what’s really going on — that’s where you come in.

These are non-clinical roles, so we’re not looking for a specific background — we’re looking for you: your compassion, curiosity, and determination to help people find better ways forward.

Come and be part of the change. 💙

📩 For more info or an informal chat, contact:
Grace Bowker – grace.bowker@nhs.net

To apply, click here: https://thewelbygroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=af484af4-c636-496e-9d98-bd295711ec8b

04/11/2025

https://fb.watch/D9EsUQg5n2/

04/11/2025

🌟 Advanced Nurse Practitioner – Cleveland Surgery, Gainsborough 🌟

We’re looking for an experienced ANP to join our wonderful Cleveland Surgery team — a hardworking, supportive group who truly have each other’s backs. 💙 You won’t find a better team to work with!

You’ll assess, diagnose, treat and prescribe for patients with undifferentiated illness or injury. A special interest in diabetes would be a bonus, but not essential.

Why join us?
✅ Flexible working (part-time or full-time)
✅ Daily “Cases over Coffee” discussions ☕
✅ Group Hub support to reduce admin
✅ 38 days’ annual leave (including bank holidays)
✅ NHS Pension & Group Indemnity
✅ Staff events, wellbeing support & career growth

Be part of the Welby Group — a forward-thinking network of practices across Lincolnshire, where opportunity, innovation and family values come together.

👉 Find out more or apply here: https://thewelbygroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=dacfa428-b425-4400-91a0-9389098acb4f
Or email Cheila at hr@welbyhealth.co.uk
for a chat.

Join us — where great people do great work, together. 💙

24/10/2025

🌸 Free Virtual Menopause Workshop 🌸

Do you want to understand more about the menopause, need support managing symptoms, or want to learn more about HRT?

Join our free NHS Virtual Menopause Workshop, organised by NHS Lincolnshire Integrated Care Board and delivered by Dr Narmatha Kangeyan, Consultant Obstetrician and Gynaecologist at United Lincolnshire Teaching Hospitals NHS Trust.

🗓 Friday 28 November
🕕 6.00pm – 7.30pm
💻 Online via Microsoft Teams
➡️ Book your free place here: Select tickets – FREE NHS Virtual Menopause Workshop – Microsoft Teams: https://lincolnshire.icb.nhs.uk/virtual-menopause-workshops/?fbclid=IwdGRzaANnZ_tjbGNrA2dn9mV4dG4DYWVtAjExAAEeUKhhG2HHQNh4tuqjqUcEurkyMTGnYA4G23UHJduV8Ijm12iT4KwlDte0NiU_aem_2PTEVBJAxTJmqlSF4ydpoQ

This relaxed online session is open to everyone in Lincolnshire — regardless of gender, age, or stage (pre, during or post menopause).

You can join anonymously — no camera or microphone needed! Just bring your curiosity and add any questions in the chat for Dr Kangeyan to answer live.

✨ “It’s important that people in Lincolnshire and their families have the chance to learn about the menopause, understand the symptoms, and dispel the myths surrounding it,” says Wendy Martin, Associate Chief Nurse and Women’s Health Champion.

Don’t miss this opportunity to get expert advice and feel more confident about managing menopause.

23/10/2025

💙 Help Raise Awareness of Ovarian Cancer 💙

Did you know ovarian cancer affects around 7,600 women in the UK every year? It’s the sixth most common cancer in women, and early awareness can make a huge difference.

The NHS Lincolnshire ICB is creating a new campaign to help more women recognise the signs and symptoms of ovarian cancer sooner — and we’d love your help!

🩵 Please take just a few minutes to complete our short survey:
👉 https://lincolnshire.icb.nhs.uk/ovarian-cancer

Your feedback will help us:
✨ Understand how aware people are of ovarian cancer
✨ Spot any knowledge gaps in our communities
✨ Create clear and meaningful messages that truly make an impact

Every response helps us spread life-saving awareness. Thank you for taking part! 💙