14/09/2024
Imagine, if you will, opening up a brand new fast food drive through in an English city but as the owner you insist that staff only speak Spanish or if they do speak English then insisting that they don’t do so at work. Orders must be made in Spanish by customers and if they aren’t they are refused.
Some customers, the ones who are able to speak Spanish may be ok, some would think it a fun quirky gimmick and enjoy the challenge, but most would go elsewhere for their food.
Why then do ADHD services think it is going to help to discharge folks for forgetting their appointments, turning up late or not keeping in touch? Is it that they think that their customers will get so hungry they will learn to speak Spanish or starve, because many seem to be starving. Many are opting to manage without. Many try once and miss out on trying the rest of the menu.
At divergence we are doing what we can to solve this. We do get last minute disorganised cancellations and missed appointments that we have to charge for because it costs us to plan and book, and we are also looking at how we support those struggling to do what is needed to keep them safe whilst finding their optimal treatment. We want to grow the service to hear the frustrations and find ways of meeting those needs.
If you’ve been discharged from an ADHD service for having symptoms of ADHD, we understand that is frustrating and would love to hear from you. How would you solve the puzzle of supporting your engagement with a service? Remember that additional service carries additional costs, but maybe you think it would be worth extra.
We do have some improvements underway based on what we’ve learned but we’d love to hear your thoughts and may even put them into action.