Wigmore & Hempstead Medical Centres

01/12/2025

27/11/2025

Understanding Your Patient Need Group (PNG)
Wigmore Medical Centre is introducing a new system to help us provide you with the right care at the right time. It is called the Johns Hopkins Adjusted Clinical Groups (ACG®) System, which groups patients into Patient Need Groups (PNGs).

What is a PNG Score and Why is it Used?
A PNG score is a simple, clinically relevant way for us to categorise your specific health needs based on the information we already hold in your medical records. In Kent and Medway ICB, we use a well-tested set of 11 segments/groups based on research by Johns Hopkins University. When we do this for all groups we get healthier people and a healthier population.
The main goal is to improve your care by:
1. Ensuring you see the right person: Matching your health needs to the most appropriate member of our team (e.g., a GP, Practice Nurse, or Healthcare Assistant).
2. Tailoring your appointments: Better planning scheduled and unscheduled care, so patients with more complex needs can get the time and support they require.
3. Proactive Care: Identifying patients with complex needs earlier in the year so their treatment can be reviewed and optimised before busy periods like winter.
How is My Score Determined?

The system analyses factors such as the number of long-term health conditions you have and how severe those conditions are. You will receive a score from 1 to 11. For easier understanding, these 11 scores are divided into three groups, using a simple traffic light system:

Where Will I See My Score?
Your PNG score can be viewed by your clinical team through General Practice clinical system.
You may also notice a reference to a "segmentation" or "ACG system score" in your NHS App (note the final implementation may be slightly different from that shown).

Please note:
We understand that some patients may be surprised by the group they have been assigned and may want to know more. Please note that PNGs are generated automatically using information already in your health record. They are not individually selected by your GP. They are an additional supporting tool that help healthcare professionals better understand your needs and help to make decisions about your care. If you have any concerns or would like to discuss your PNG, please speak with your clinician at your next appointment.

19/11/2025

Did you know…? You can see your blood results and test results in the NHS App 📱💉

Once your test results have been cleared by a clinician, they are available for you to see at the tap of the app.

Save yourself a phone call to your GP practice – tap the app.

Download it today on your smartphone or tablet via the Google play - https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline or App store - https://apps.apple.com/us/app/nhs-app/id1388411277?ls=1.

14/11/2025

This free and confidential telephone service is aimed at those beginning to reflect on their alcohol consumption and seeking support to reduce. The service programme consists of 6 sessions, delivered over the phone, with appointment availability throughout the week, including evenings.

During these sessions, individuals will discuss their relationship with alcohol, reduction strategies they can use, barriers they may face while reducing, as well as other useful topics. The service is a non-judgemental space to receive support to help reduce drinking levels.

06/11/2025

Please let us know if you are a Veteran so that we can code you correctly.

31/10/2025

30/10/2025

https://www.youtube.com/watch?v=zTbLai2GaQM

A Public Health England and NHS campaign to raise awareness of antibiotic resistance.

07/10/2025

Get the most from your minor illness appointment!

🩺We offer a minor illness service two days a week, this can be booked through your GP surgery.

01/10/2025

As the new school term kicks off and the weather begins to turn, we’re entering a time when coughs, colds, cold sores, and general aches and pains are on the rise.

Community pharmacies are well-equipped to support patients with these concerns — often without the need for a GP visit.

17/09/2025

NHS Kent and Medway would like to hear people’s views about vaccinations. Many people are eligible for vaccinations across Kent and Medway, including:
babies, children and teenagers
pregnant women
people aged 65 and over
people in ‘at risk’ groups.
We would like to know if the information available about vaccines has allowed people to make an informed decision.

We would also like to hear from those who are eligible for vaccines but have not yet been vaccinated.

Our survey is open until Monday, 27 October. https://www.haveyoursayinkentandmedway.co.uk/vaccines

Find more information about vaccines at www.GetVaccinatedNow.co.uk.

NHS Kent and Medway would like to hear your views about vaccinations. Vaccines are vital for protecting the population of Kent and Medway; vaccines are the best defence we have against viruses including flu, Covid-19, meningitis, and measles, mumps and rubella. Many

09/09/2025

We are aware of the impact the pharmacy issues in Rainham precinct is having on the community.

Please feel free to sign and share the below petition that has been created on behalf of local practices and patients

Can you spare a minute to help this campaign?

05/09/2025

We are now taking bookings for all of our flu vaccinations.

Eligible patients under the age of 18 and pregnant women will be offered appointments from this month

At risk patients aged 18-64 and patients over the age of 65 can be vaccinated from 1st October onwards.

We are sending text messages with self booking links or you can call the surgery to make your appointment.

Please remember, every year we order our vaccinations in advance to make sure we have enough stock for our patients. Please support your surgery by having your vaccinations with us or letting us know if you do not wish to have one so we are not left with surplus at a cost to the practice