30/12/2025
Our Call 4 Concern (C4C) service, which we launched in January 2023 for adult inpatients, has been rolled out across our neonatal unit and children’s wards..
It enables inpatients staying with us, and their friends and family, to call a dedicated number, 24/7, for immediate help and advice, directly from a member of our Acute Response Team, if they still have ongoing concerns about their own, or their loved ones changing condition despite raising their concerns with the nurse in charge or doctor.
A member of the team will then visit the patient on the ward to discuss any concerns with them or their family or friends, and assess the situation before liaising with the patient’s medical team, and other healthcare professionals, to discuss further treatment options, if needed. A note of the C4C intervention will then be logged in the patient’s notes summarising the concern raised and any actions taken.
If you need it, the Call 4 Concern phone number is 07799 348608.
Find out more on our website - https://orlo.uk/Blb5G