Crookston Medical Centre

Crookston Medical Centre Our mission statement – Our Practice provides rapid, efficient access to high quality, caring, medical services.

We strive to promote health and relieve suffering for all of our patients.

23/01/2025

Due to the severe weather conditions expected tomorrow- please note that the surgery will be opened for EMERGENCY appointments only. If you have already a prebooked appointment and wish to still attend then please attend at your appointment time

Please DO NOT queue for the door opening at 9 a.m.. As stated above we are operating by phone calls or emergency appointments only and we can't guarantee your safety due to the bad weather.

Thank you for your understanding.

08/11/2023

*****Important Patient Notice*****
Please note that on Tuesday 21st November 2023 the practice is undergoing an update to our computer servers. As a result we will have no access to patient records and will be unable to issue routine prescriptions. We will thus unfortunately only be able to see essential emergency appointments on this day. The update is essential to our IT systems and your patience is appreciated for a matter that is out of our control.

28/04/2023

Notice to patients- no phlebotomy services (blood tests) at the surgery on the following dates:
9/5/23
10/5/23
11/5/23
12/5/23

If you feel your need for this service is essential on these dates we have alternative appointments at the phlebotomy hubs situated around Glasgow. Contact number 0141-355-1525

23/03/2023

Alteration to our Appointment Booking from 3rd April 2023

As most of our patients are aware - for the last 20 years we have tried to run a same day service at Crookston Medical Centre. We opened in December 2000 and it was always in our mission statement that we would provide rapid access to our medical service at a point of need. By running a same day service - few appointments were made and then not kept. This meant our “did not attend” rate was very low.
What we found however was that patients phoning at 9am often preferred afternoon appointments - these appointments were booked out very quickly but often morning appointments were left unfilled. Hence our arrangement of morning appointments from 9am and when they were filled the afternoon appointments would be available from 11am. When we had sufficient appointments this worked well. Unfortunately, since CoVid and the escalating demands on our service this arrangement is no longer working.
Therefore from 3rd April patients phoning at 9am will be offered a morning appointment and when these are filled (usually 100 appointments within 10 minutes!) the afternoon appointments will be offered with no requirement to phone again at 11am (we will normally offer around 160 appointments daily)
When our appointments are full no other appointments will be offered save for genuine emergencies. There are a small number of pre-bookable appointments available up to 4 weeks in advance but we will still strive to offer a same day service for the vast majority of patients phoning. If it does not suit and you would like to pre-book an appointment please ask our reception staff after 9.30am.
We fully appreciate our patients frustrations but we have outlined in the accompanying news feed why our services are so stretched. Our reception staff have the most difficult of tasks trying to accommodate our patients with limited resources. Please refrain from being verbally aggressive or abusive to our staff. If you feel there is something important that you would like to discuss and have been unsuccessful doing this on the telephone – submit an email ggc.gp52344crookstonenquiries@nhs.scot or a letter to the practice at Crookston Medical Centre 230 Dalmellington Road, Glasgow G53 7FY and we will try and address your problem.

09/03/2023

Dr. Graham’s Retirement

To all of the patients at Crookston Medical Centre

It is with a heavy heart that I have decided to retire from the practice at Crookston Medical Centre. I graduated in Medicine at Glasgow University in 1983 but since I qualified as a fully fledged GP in 1987 I have been a GP Partner – initially with Dr. WM Walker and partners at 10 Hillington Road South and latterly as a GP Partner at Crookston Medical Centre. I am very proud to have set up our current GP Practice with the help of my friend and colleague Dr. James Barnes. We were delighted that so many patients at our previous practice in Hillington stayed with us throughout our transition to our “new home” at Crookston. There are so many people to thank for their help in supporting this venture, not least of all our kind and loyal patients.
It has been a roller coaster of a journey and I can’t thank everyone enough – from our doctors, our wonderful Practice Manager, our great team of nurses and receptionists and our exceptional Health Visiting staff and of course our patients – for making my career so emotionally rewarding.
I hope I have helped a lot of our people through some of the most difficult and critical points in their life – the joys of childbirth (and the traumas), the concerns of raising children, the diagnosis and treatment of serious illnesses and the complexities of life. It has been a huge privilege to assist in the healthcare of our patients and their extended families over so many years. I have learned so much and appreciated so much warmth and affection throughout my career from (nearly) everyone I have encountered.
I would also like to say a special thank you to all of the young doctors and nurses that have come through our practice in the last 22 years. I have learned as much from all of them as they have learned from me. I am truly delighted that our doctors: Gary Watson, Siobhan Balmer, Stella McMillan and Adrian Hazell, who have all been trainees in some form in our practice, will continue in the partnership at Crookston Medical Centre. Our Training Status for young doctors has been enhanced and extended as Drs. Watson, Hazell and McMillan are all now accredited GP Trainers as well. I will leave you in their more than capable hands to continue the ethos of care, compassion and very high level skills that we have tried to foster in the practice.
In looking after our great group of patients their mutual care and respect for our GPs, nurses and staff is never taken for granted and always appreciated. I am also delighted to announce that they have been joined by Dr. Lynsey Webster – who will be working to assist them and our Practice Nurse Heather Morrow.
I would also like to say a special thank you to the patients who have attended the surgery regularly with alcohol and drug dependence. Although they get a very hard time in the press – they are also some of the most charismatic, entertaining, challenging but rewarding people that I have had the privilege to encounter. I have always tried to be understanding and respectful and I feel this has been reciprocated.
In recent years we have had so many non-indigenous Scottish patients register with our practice. While they present their own challenges I have learned so much about other creeds, cultures, religions and races. In general, their good grace and cheer has been a tonic for me and I hold so many of them in very high esteem for their warmth and adaptability to a new life in Scotland.
I am sure most of you are also aware that over the last year I started working part-time and I have probably made more comebacks than Elvis. I have also offered to do the odd locum session in the practice after June of this year if needed – so you may just see me again.
However, I will sign off now – I still plan to work hard until the end of March of this year, so please DO NOT make an appointment to say cheerio!
Instead, please feel free to pass feedback of your thoughts about me – good and bad - through our practice page or in the practice at our reception. The staff have a book for any comments or messages – that you would like to leave. Please include your name and contact details if you do so - as I will get round to answering all of them BUT I will be taking a long break (3 months) to try and re-energise (as I am getting old) – so it may not be until the summer!
It is often said that you reap what you sow – but being a doctor has been my life for the last 40 years and I really feel I have reaped much more than I have sown. Thank you from the bottom of my heart – to serve the people of the south west of Glasgow is and has been the honour of MY lifetime.

Best Wishes and Good Health

Dr. William Graham

05/03/2023

Dr. Fraser Gillie
We announce with regret that Dr. Fraser Gillie has decided to leave the Practice at Crookston Medical Centre. He will be greatly missed.
Fraser first joined the Practice as a Foundation Year 2 Doctor back in 2016 before returning as our GP Specialist Trainee finally moving on to join the Practice as a Partner at the completion of his training. He has worked conscientiously throughout his time at the surgery bringing many innovations and improving our online communication system.
Fraser also took a leading role in the delivery of our complex and palliative service at a local Nursing Home building a close relationship with our Nursing Team in the Practice.
As many of our patients will be aware Fraser comes from Kelso in the Scottish Borders and had an active role in rugby football – amply facilitated by his size and powerful physique. Yet he is a gentle giant and provided great care and compassion to a large number of our patients emanating warmth and appreciation from our staff and our attendees.
Everyone at Crookston Medical wish him well in his future career.

04/01/2023

**WEDDING RING FOUND IN WAITING AREA OF SURGERY**
A wedding ring has been found in the foyer of main entrance by a member of domestic team over the weekend - meaning item was likely lost on Thursday 29th or Friday 30th of December 2022.

We are keen to identify the owner and ask they attend the surgery to collect - please do not telephone the surgery in relation to this missing item.

Thank you for your assistance and happy new year

Crookston Medical Centre

21/12/2022

Announcement 21/12/22

Dear Patients of Crookston Medical Centre, We write this at an extremely difficult time for your NHS. Following the covid 19 pandemic services were already stretched to the limit. The recent outbreaks of influenza and strep A have increased the pressure immensely on what was already a finite resource. We can assure you the staff at CMC are working beyond their limits in effort and time. We understand this can lead to frustration in arranging appointments. However- the abuse of our reception staff will never be tolerated. They are trying to do what is at present a near impossible task and they do it with an incredible degree of skill and professionalism. It is difficult to contemplate what the front door staff experience unless you see it first hand. The reception staff have been instructed to immediately terminate telephone calls if they feel threatened, intimidated or abused. In the surgery they will contact the police. We are trying our best to help everyone but we also need the help and support of our patients.

06/10/2022

**ANNOUNCEMENT REGARDING EAR SYRINGING TREATMENT SERVICES**

We are pleased to announce a new pathway which offers greater accessibility and flexibility to nurse-led ear syringing via the Southside Treatment Room Service.

If you feel removal of wax may be required, you can arrange an appointment with one of the below treatment centres WITHOUT the need for a GP consultation or contacting the surgery first.
Southside Treatment rooms;
• Gorbals Health Centre – 0141 201 5000
• Govan Health Centre – 0141 531 8400
• Govanhill Health Centre – 0141 531 8300
• Cardonald Medical Centre – 0141 355 1033
• Pollok Health Centre – 0141 531 6800
• Castlemilk Health Centre – 1041 531 8500
• Thornliebank Health Centre – 0141 531 6900

Simply call and arrange a suitable appointment time.

Please remember to use olive oil drops (available over the counter in all pharmacies) in the affected ear(s) for 5-7 days prior to your appointment.

Please also note that if the requirement for ear syringing is identified during a consultation, it is likely the clinician will refer or advise self-referral to the above treatment centres.

Many thanks

Crookston Medical Centre

25/09/2022

**REMINDER PRACTICE CLOSED MONDAY 26/9/22**
The surgery will be closed tomorrow for the bank holiday, normal services will resume Tuesday 27/9/22.

Thanks

Crookston Medical Centre

14/09/2022

**SURGERY CLOSED MONDAY 19/9/22**

NHS Greater Glasgow and Clyde health board is to make Monday 19/9/22 a public holiday to allow observation of the funeral of Queen Elizabeth II.

We will therefore be closed on Monday 19/9/22.

Full services will resume on Tuesday 20/9/22 although we ask you consider deferring any enquires to a later date as we expect demand on services to initially be very high.

Thank you for your patience and understanding at this time

Crookston Medical Centre

13/09/2022

**ANNOUNCEMENT RE PROCESSING OF URINE SAMPLES**

The front desk will no longer be able to accept urine samples for testing unless sanctioned by a clinician.
Circumstances when urine samples will be accepted;
• If requested by a Doctor after a telephone or face to face consultation.
• If requested by an out of hours or secondary care clinician.
• Chronic disease management consultations (this will be requested by a practice member).

If the sample does not meet the above criteria, it will be destroyed without testing etc.

This change is being made due to concerns about prescribing without robust clinical assessment and the risks of developing antibiotic resistance.

What to do if UTI symptoms occur?
• 16-65 year old female – almost all pharmacies in G52 and G53* can assess for and provide treatment for UTI without a booked appointment.
• Male or anyone aged 65 years old – arrange a phone consultation or consider attending for a face to face appointment (particularly children

Address

230 Dalmellington Road
Glasgow
G537

Opening Hours

Monday 9am - 1pm
2pm - 6pm
Tuesday 9am - 6pm
7pm - 6pm
Wednesday 9am - 1pm
2pm - 6pm
Thursday 9am - 1pm
2pm - 3pm
Friday 9am - 1pm
2pm - 6pm

Telephone

+441418838887

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