31/10/2025
Can patients please check if your nominated pharmacy has your prescription BEFORE contacting the surgery to ask if it has been collected or not.
We have over 1700 patients, there is often only one person answering the phone. This creates a lot of extra work and can take up a lot of time when we are getting several calls like this a day. The majority of mix ups come from patients changing between collecting their prescriptions themselves or asking the chemist to collect it. Please only use one method and ALWAYS check with your nominated pharmacy before contacting the surgery. Routine prescriptions take two working days and you should bear this in mind when ordering and collecting.
Also any calls before 9:30AM should be for requesting same day call backs from the GP or nurse, not for requesting prescriptions, sicklines or checking whether or not your prescription has been collected.
We would really appreciate your co-operation with this.