08/01/2026
On December 31st, our very own Alan McDougall went into the Godalming clinic to help Rakesh whose prosthesis had unfortunately broken, rendering him unable to walk.
He was visiting family in London but, lives in the Netherlands and is not a Proactive patient. Rakesh is a through-hip amputee and a strap had snapped and the alignment of the prosthesis had shifted.
He called around to all the different private and NHS clinics with no luck, but when he called Proactive, he got our emergency contact voicemail with Alan's mobile number.
After a few WhatsApp messages and pictures, he popped into clinic on the 31st for a repair to allow him to continue his family holiday with mobility.
Alan had him all fixed and on his way within an hour or so.