Pelham Medical Practice

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❗️UKHSA cluster notification Re: Outbreak of meningococcal disease linked to University of Kent and the area of Canterbu...
16/03/2026

❗️UKHSA cluster notification Re: Outbreak of meningococcal disease linked to University of Kent and the area of Canterbury ❗️
This is a rapidly evolving situation, and advice will be updated as further information emerges.
🟣What has happened?
Between 13 and 15 March 2026, the UKHSA was made aware of thirteen cases of invasive meningococcal disease.
Sadly, two people are known to have died.
UKHSA, the University of Kent and the local health system are working together to respond to the outbreak and support those affected.
🟣What action has been taken so far in Kent to reassure students?
UKHSA has worked with the University of Kent to provide advice letters to all 16,000 students, advising on recent cases, signs and symptoms, how to obtain antibiotics, and what to do if they feel unwell.
Antibiotics are being made available to students and distributed at a dedicated site on campus.
UKHSA staff continue to contact trace family and friends of known cases to identify anyone else who may be at risk, and to establish a clearer picture of the events leading to this cluster of cases.
UKHSA has worked with the local NHS Trust and NHS Kent and Medway to ensure hospital staff and GPs are aware and to be vigilant for possible cases in any patients.
🟣What is meningococcal disease?
Meningococcal disease is an uncommon but serious illness caused by meningococcal bacteria, which can lead to meningitis (inflammation of the lining of the brain) and septicaemia (blood poisoning).
The onset of illness is often sudden, and early diagnosis and treatment are vital.
🟣Which strain is responsible for the outbreak?
The specific strain has not yet been identified.
Investigations are ongoing and we will share further information as it becomes available.
🟣What action is being taken in the community?
UKHSA specialists are interviewing affected individuals and their families to identify close contacts and arrange antibiotics to limit further spread.
Close contacts of cases have already been given antibiotics as a precautionary measure.
Advice and support is being offered to the wider university community, and to local hospitals and NHS 111.
🟣What are the symptoms to look out for?
Symptoms of meningitis and septicaemia can include:
A rash that does not fade when pressed with a glass
Sudden onset of high fever
Severe and worsening headache
Stiff neck
Vomiting and diarrhoea
Joint and muscle pain
Dislike of bright lights
Very cold hands and feet
Seizures
Confusion or delirium
Extreme sleepiness or difficulty waking
🟣What should I do if I am concerned about myself or someone else?
If you or someone you know develops symptoms of meningitis or septicaemia, seek medical help urgently by going to the nearest Accident and Emergency department or calling 999. If a friend goes to bed unwell, check on them regularly.
Early treatment can be lifesaving.
You can also contact your GP or call NHS 111 if you are concerned.
🟣Am I at risk if I have been vaccinated?
The MenACWY vaccine offers good protection against several strains of meningococcal disease and is routinely offered to teenagers in school Years 9 and 10 up to the age of 25 years old.
However, it does not protect against all strains. Other strains, such as MenB, can circulate among young adults. This is why it is important for everyone to know the signs and symptoms regardless of vaccination status.
🟣Where can I find further information and support?
NHS: www.nhs.uk/conditions/meningitis
Meningitis Research Foundation: www.meningitis.org | 0808 800 3344 (24 hours)
Meningitis Now: www.meningitisnow.org | 0808 80 10 388 (9am–8pm)

Meningitis Now is the UK's largest meningitis charity, offering support, funding research and raising awareness. Find out about the work we do to save lives

24/11/2025

PELHAM AND ST GREGORY'S MEDICAL PRACTICE -
NOTIFICATION OF SYSTEM DOWNTIME - 27 NOVEMBER 2025
DUE TO AN IMPORTANT DIGITAL UPGRADE TO OUR INTERNET CONNECTION ON

THURSDAY 27TH NOVEMBER 2025 THE SURGERY WILL EXPERIENCE A LOSS OF SYSTEMS FROM APPROXIMATELY 11.30AM TO 1.30PM.

WE APPRECIATE YOUR UNDERSTANDING DURING THESE TIMES

THANK YOU

04/09/2025
Children's Vaccination Service and information - Please follow the link below for more information on children's immunis...
10/07/2025

Children's Vaccination Service and information - Please follow the link below for more information on children's immunisations and how important it is to ensure your children are up to date
https://www.pelhammedicalpractice.co.uk/services

03/06/2025

We will be switching to Rapid Health from 1st July 2025 - It is important patients register an email address with us to use the system properly.

New Online Appointment Booking System

The practice will be trialling a new way in which patients can access our services. Rapid Health is an online facility that allows patients to book appointments, without needing to phone the practice.
Patients will be presented with a series of questions about their problem. From here, patients will be provided with a choice of appointments with the most appropriate clinician(s), in the most appropriate timeframe, based on their clinical need.
This should result in shorter waiting times, especially for more urgent medical issues, and focusses on “getting it right first time” – seeing the most appropriate member of the team for your medical issue. It will also prevent the 8am rush and long waits on the telephones.

The new platform also allows patients to raise admin requests (such as sick/fit notes, doctors letters, and more) and find trusted self-care information for a wide range of symptoms and health conditions. This will replace our current platform.

For those who are able to do so, we will ask from 1st July 2025, all contacts with the surgery come through Rapid Health, which will be accessed via our practice website.

If you are unable to use the website, please phone the surgery. Our administration team will be required to take details of your medical issue/concern and assist you in completing the Rapid Health questions. You will then be offered an appointment with the most appropriate clinician, in the most appropriate timeframe, based on your clinical need.

Preparing and Implementing the New System

In preparation for the switch over to this new system we are having to limit the pre-booking of appointments. We are aware that this is frustrating, and we are working to try and increase the number of appointments available to clear the backlog.
For those patients that are requiring follow ups, you will be asked by your clinician or reception to contact us around the day you require your follow up to book in or, if an appointment is required after 1st July 2025, to contact us once our new system has gone live.

Further Information and Support

We will be contacting patients again nearer our “Go Live” date with any updates and further information. Please also keep an eye on our website, page and in practice for updates also.

Rapid Health FAQ

What is Rapid Health?

Rapid health is an AI driven triage tool approved by the NHS which allows you to book appointments quickly and offers more patient choice and availability by offering you the right appointment with the right clinician first time.

How do I book an appointment?

The link to access Rapid Health will be posted on our website. There will also be posters in the practice with the link and a QR code.
However, we understand that not everyone can use online services, and our reception team will still be available on the phone and in person. The team will take some details from you and assist you to complete the Rapid Health questions. You will then be offered an appointment with the most appropriate clinician, in the most appropriate timeframe, based on your clinical need.

Can I use Rapid Health through my NHS App?

Not at the moment. However, this is currently in development so keep an eye out for further updates.

What do I do if I want to see a specific GP?

When you are booking an appointment, the GP’s with available appointments will be shown. We would encourage you where possible to book with your usual GP.

What do I do if I want to pre-book an appointment?

All our appointments will be available. After completing the Rapid Health questions an appointment will be offered within an appropriate timeframe.

Will all Clinicians be on Rapid Health?

Rapid Health is primarily used for the booking of GP appointments, however depending on your presenting complaint you may be offered an appointment with our extended clinical team, such as Physician Associate, Paramedic, Mental Health Practitioner and Physiotherapist who support our GP’s.

Why have I been offered an appointment with this Clinician?

Patients will be offered an appointment with the most appropriate clinician based on their clinical need.

I was not offered an appointment, what do I do?

Once you have completed our triage questionnaire we will offer an appointment in the most appropriate time frame. If you have not received an appointment, reception will be informed, and your issue will be triaged by the duty doctor. Reception will be in contact within 48 hours.

My problem is personal, and I only want to tell a GP.
The information which you provide is saved to your medical records and is reviewed by the clinician during your appointment. If you require our assistance when booking an appointment but want the reason to remain confidential, we can try to complete the questions in a private area. Every employee at the practice adheres to our confidentially policy.

23/04/2025

Test Results on your NHS App - Segmentation

You may notice a test result appear in your NHS app referring to segmentation. Segmentation is a simple way in which we categorise patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way. No action is needed from you.

Age UK are offering a FREE Self-Referral service for Talking Therapies for ages 17.5 and over
22/01/2025

Age UK are offering a FREE Self-Referral service for Talking Therapies for ages 17.5 and over

Stay healthy this Easter.For NHS help and support and over the Easter you can visit www.StopThinkChoose.co.uk to find in...
14/03/2024

Stay healthy this Easter.

For NHS help and support and over the Easter you can visit www.StopThinkChoose.co.uk to find information on local services in Kent and Medway, including pharmacy opening times over the Easter weekend.

find the right health service for you

New Surgery & Relocation - Proposal & SurveyWe have created a patient survey as we want to know what you think about a p...
27/02/2024

New Surgery & Relocation - Proposal & Survey

We have created a patient survey as we want to know what you think about a proposal to move all our services to a new purpose built GP Surgery and to establish what
impact it may have on you as a patient. We would therefore be very grateful if you could complete the survey once you have read this information pack since it will help us make the best decisions for our practice and patients.

Please follow the link below for New Surgery Information Pack and New Surgery Survey

Pelham Medical Practice - NEW SURGERY & RELOCATION - PROPOSAL & SURVEY

Did you know you can manage repeat prescriptions from Pelham Medical Practice in the NHS App?You can easily choose where...
23/01/2024

Did you know you can manage repeat prescriptions from Pelham Medical Practice in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

Find out more about the NHS App at: www.nhs.uk/nhsapp

Address

17 Pelham Road
Gravesend
DA110HN

Opening Hours

Monday 8:30am - 12:30pm
1:30pm - 6:30pm
Tuesday 8:30am - 12:30pm
1:30pm - 6:30pm
Wednesday 8:30am - 12:30pm
1:30pm - 6:30pm
Thursday 8:30am - 12:30pm
1:30pm - 6:30pm
Friday 8:30am - 12:30pm
1:30pm - 6:30pm

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